Romans - Swindon Reviews 

133
TrustScore 4.5 out of 5

4.5

Aiken Road 27, SN25 1UH Swindon, England, GB


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Rated 1 out of 5 stars

I rented with Romans once and never will again. They were nice and helpful to get me moved in then when I moved out tried to scam me out of my deposit with made up cleaning fees. They were r... See more

Company replied

Rated 5 out of 5 stars

I cannot thank Romans Estate Agents enough! Everything from start to finish was professional, friendly and fantastic, Amanda & Holly have been nothing but amazing! We cannot wait to live many happy y... See more

Company replied

Rated 5 out of 5 stars

We have used Romans, formerly Dewhurst, since buying our rental property 8 years ago. In that time Christine Lancaster has excelled in looking after ourselves and our tenants with efficiency, court... See more

Rated 5 out of 5 stars

Jade has made what could have been a difficult rental period so much easier to handle and we are very impressed with her forward thinking and enthusiasm. Always felt she had my best interest at heart... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Surveyor

About Romans - Swindon

Written by the company

Established in 1987, Romans is one of the South East’s largest property groups specialising in lettings, sales, and property investment.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Romans customers can get everything they need under one roof.

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Your local property experts

Written by the company

Whether you're looking to sell or let your home, our teams are on hand to help.

From start to finish, we cover all aspects of your property journey with our full range of services.

No matter your property goals, we work tirelessly to achieve them

From the very first day we opened as a single branch in 1987, Romans has continually evolved to meet the changing needs of our customers, and today, we’re here to help with every aspect of your property journey.

Contact info

  • Aiken Road 27, SN25 1UH, Swindon, England, United Kingdom

Genuinely local, truly expert

For expert advice from professionals, speak to us today.

4.5

Excellent

TrustScore 4.5 out of 5

133 reviews

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4.5

All reviews

(133)

161 reviews in the last 12 months

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Rated 5 out of 5 stars

Door not locking

I had an issue with front door not locking. Contacted Romans and Patrick Boydell sent someone round to fix it really quickly. Great service

August 18, 2022
Unprompted review
Romans  - Swindon logo

Reply from Romans - Swindon

Dear Mel,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Rated 5 out of 5 stars

We had been letting with Dewhurst now…

We had been letting with Dewhurst now Romans for the last 5 years. They have given us great service, we are now dealing with Tom Bath who has proved to be very efficient.

August 16, 2022
Unprompted review
Romans  - Swindon logo

Reply from Romans - Swindon

Dear John,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Me and my partner have just brought our…

Me and my partner have just brought our house with Romans. The customer service from Alice, Jordan and the move manager Catherine was absolutely amazing. The communication from them throughout this sale has been amazing and any queries we had were answered or dealt with straight away. I would highly recommend Romans for anyone wanting to purchase a property.
Thank you all again so much for all your hard work and help with our sale!
Laura Wellfair and James Arthur

July 29, 2022
Unprompted review
Romans  - Swindon logo

Reply from Romans - Swindon

Dear Laura,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

I phoned the Swindon site because my…

I phoned the Swindon site because my toilet wasn't working. Excellent customer service at the start because it was an urgent issue. Told me to log it on the website under maintenance which I did. I had someone out just over an hour later to fix the issue and its all sorted. Amazing service and thank you so much to the swindon site for sorting it out so quick. Definatly 5 out of 5. I would recommend this letting agency to anyone. Andy Libby

July 14, 2022
Unprompted review
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Reply from Romans - Swindon

Dear Andy,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Rated 5 out of 5 stars

Agency that really looks after you, landlord or tenant

Would like to write a bit about Romans in Swindon (former Dewhurst). It is the 2nd time I'm renting with them, and both times the experience was second to none. Their processes are very well established, their staff are very knowledgeable and experienced, they respond immediately in case there's a problem and overall act very friendly towards you. Romans in Swindon seem to take care of our needs very efficiently and are the best real estate agency we have had experience with.

May 15, 2022
Unprompted review
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Reply from Romans - Swindon

Dear Vadym,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Efficient and reliable. contacted Julie Coombes at the…

I contacted Julie Coombes at the Swindon, mid morning on Friday 13 th May, problems with only toilet in house, very concerned that given that the weekend looming may not be able to be sorted. Couple hours later work carried out all sorted, what a relief, thanks to Julie Coombes and Contractor Neville Bishop, 😁

May 13, 2022
Unprompted review
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Reply from Romans - Swindon

Dear Dee,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Helpful staff

Had a very helpful team member called Tom Bath, he was quick with his response and helpful.

May 5, 2022
Unprompted review
Romans  - Swindon logo

Reply from Romans - Swindon

Dear Cieran,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Danie Brock, Romans, Swindon

We have worked with Dewhursts that became Romans for many years now. Our main contact is Danie Brock and have always found her extremely helpful and she has resolved issues for us in an efficient and speedy way. Always professional and always easy to contact at the end of the phone. Can't fault her.

April 26, 2022
Unprompted review
Romans  - Swindon logo

Reply from Romans - Swindon

Dear Hilary,

We are very happy we could provide you with a positive customer experience.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

From start to finish the whole team at…

From start to finish the whole team at Romans Swindon have been ace to deal with. Most recently I've been looked after by Danie Brock who has been a pleasure to deal with, helpful and super professional.

April 26, 2022
Unprompted review
Romans  - Swindon logo

Reply from Romans - Swindon

Dear Chris

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Rated 5 out of 5 stars

Top class service

We have rented two properties through Romans and have Always found the whole team in Swindon very helpful. However our usual contact is Danie Brock and her attention to detail and customer service is exceptional. She always returns calls and sorts out issues that are satisfactory to both the tenants and landlords. Thank you Danie for your excellent service

April 21, 2022
Unprompted review
Romans  - Swindon logo

Reply from Romans - Swindon

Dear Bernadette,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Flood in my property in Swindon…

I have just had a flood in one of my properties in Swindon and must compliment Tom Bath on how efficiently he has dealt with this issue especially as he is not my usual point of contact but he is covering for my Property Manager Christine Lancaster who was on leave she is also an excellent representative of the Company, I must say that my experience has always been positive and helpful with all members of the staff in lettings.
Thank you

April 11, 2022
Unprompted review
Romans  - Swindon logo

Reply from Romans - Swindon

Dear Miss Sawyer,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

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