Romans - Tilehurst Reviews 

94
TrustScore 4.5 out of 5

4.5

30-30a School Road, RG31 5AN Tilehurst, GB


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Rated 5 out of 5 stars

The team at Romans Tilehurst were very helpful during in my recent move to my new rented property. Nathan, Charlotte and Lorraine from move management were especially helpful in making the move as sm... See more

Company replied

Rated 1 out of 5 stars

bad service, I booked a visit to a property and the agent called me this morning to cancel as they have accepted an offer. surely you should allow the "booked " viewings to view and not take further b... See more

Company replied

Rated 5 out of 5 stars

It's been an absolutely lovely experience. We were going through a bit of a rough period, but thanks to them we have been able to find a suitable accomodation for us very quickly. They explained us ev... See more

Rated 5 out of 5 stars

On a Positive, Sarah Thomas has been absolutely amazing. She has gone above and beyond what should be in her normal remit. Amazing communication and a 5 star service from her. The negative - Was al... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Surveyor

About Romans - Tilehurst

Written by the company

Established in 1987, Romans is one of the South East’s largest property groups specialising in lettings, sales, and property investment.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Romans customers can get everything they need under one roof.

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Your local property experts

Written by the company

Whether you're looking to sell or let your home, our teams are on hand to help.

From start to finish, we cover all aspects of your property journey with our full range of services.

No matter your property goals, we work tirelessly to achieve them

From the very first day we opened as a single branch in 1987, Romans has continually evolved to meet the changing needs of our customers, and today, we’re here to help with every aspect of your property journey.

Contact info

  • 30-30a School Road, RG31 5AN, Tilehurst, United Kingdom

Genuinely local, truly expert

For expert advice from professionals, speak to us today.

4.5

Excellent

TrustScore 4.5 out of 5

94 reviews

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4.5

All reviews

(94)

177 reviews in the last 12 months

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Rated 5 out of 5 stars

We would really highly recommend Sarah…

We would really highly recommend Sarah & Lucy from the Romans Tilehurst office.

From the first interaction with the team, they were knowledgeable, honest and great at communicating. They provided market data to help inform our decision on marketing and price.
We had a few challenges getting through to exchange but Sarah went out of her way to facilitate and always called when she promised.

Thank you for your support!

June 17, 2025
Unprompted review
Rated 5 out of 5 stars

We found Romans in Tilehurst extremely…

We found Romans in Tilehurst extremely kind helpful considerate throughout our journey of selling our property. A special huge thank you to Sarah & Lucy for all their help it was definitely made less stressful as they were always on hand to help.

June 13, 2025
Unprompted review
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Reply from Romans - Tilehurst

Dear Susan

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lucy and Sarah a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Experienced estate agent

I contacted Romans Tilehurst for a probate sale after an unexpected death in the family. I had a couple of local estate agents out but Sarah was knowledgeable, genuine, experienced, and compassionate and this was the deciding factor over the other agents which gave off ‘first job/desperate for commission vibes’ which is not the approach for a probate sale. Sale proceeded as planned and we were kept updated. Thank you for your support at a difficult time.

June 10, 2025
Unprompted review
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Reply from Romans - Tilehurst

Dear Samantha

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Sarah a 5 star rating! We are Pleased to hear Sarah was able to help during this difficult time, our condolences go out to you and your family.

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Excellent Service

Very good service from start to finish. Kept me informed all the way through the journey of moving. Couldn’t recommend Romans more highly especially having dealt with other letting agents in the area. Appreciate the efforts of Mark Porter and Steve Chitty.

June 4, 2025
Unprompted review
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Reply from Romans - Tilehurst

Dear Stuart
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

The team at the Tilehurst Branch were…

The team at the Tilehurst Branch were fantastic.
Always happy to help whenever I need to call.
Pilot and courteous at all times

May 1, 2025
Unprompted review
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Reply from Romans - Tilehurst

Good Afternoon
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks
Customer Care Team


Rated 5 out of 5 stars

Absolutely delighted with the service…

Absolutely delighted with the service we received from Lucy Sharp and Callum Paliczka during the process of buying our new home. From start to finish, they were exceptional communicators, always quick to respond to our emails and phone calls, no matter the time of day. Their dedication to ensuring everything ran smoothly was evident in how they were willing to accommodate house viewings at short notice. They made a potentially stressful process so much easier, and we felt supported every step of the way. Highly recommend Lucy and Callum for anyone looking to buy a home — their professionalism and commitment are second to none!

May 11, 2025
Unprompted review
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Reply from Romans - Tilehurst

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

Great experience with Romans - Tilehurst!

We had an extremely positive and professional experience working with Sarah T at Romans in Tilehurst while selling our property. From start to finish, Sarah was encouraging, transparent, and incredibly thorough in her communication. Her upbeat attitude and attention to detail made the entire process smooth and far less stressful than expected. Highly recommend Sarah to anyone — she’s a real asset to the Romans team!

May 9, 2025
Unprompted review
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Reply from Romans - Tilehurst

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

Professional

The staff that I have had contact with have been amazing 10/10

April 25, 2025
Unprompted review
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Reply from Romans - Tilehurst

Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

Very good experience and well handled…

Very good experience and well handled service with nathan , mark and steve
Thanks

April 25, 2025
Unprompted review
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Reply from Romans - Tilehurst

Dear Aswin
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team

Rated 5 out of 5 stars

Sale of Parents house…

Following the sad passing of my Father we reached out to several agents. Sarah was very compassionate and caring. She is very knowledgeable and supported us throughout the sale. Nothing was too much trouble and both Sarah and Lucy went above and beyond to find a buyer and sell the property. We were kept updated throughout the process and their patience and knowledge was excellent and much appreciated. Highly recommended, five stars.

March 31, 2025
Unprompted review
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Reply from Romans - Tilehurst

Dear Darren

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lucy and Sarah a 5 star rating! We offer our condolences to you and your Family.

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Excellent support from Sarah Thomas at…

Excellent support from Sarah Thomas at Romans in Tilehurst for the sale of our property. Sarah went above and beyond to get the sale completed. Thank you.

March 28, 2025
Unprompted review
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Reply from Romans - Tilehurst

Dear Billivant

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Sarah a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Nathan is a STAR

These guys at the Tilehurst office are great. Mark and Steve have been super helpful with helping me set up however the person I have dealt with the most, and the star of the show in my eyes, has to be Nathan Poulter.
He has been brilliant with communications as well as ensuring things happen in a timely manner. He has helped ensure a really smooth transition for me and I couldn't have asked for more. Thanks for everything to date Nathan, would thoroughly recommend.

March 5, 2025
Unprompted review
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Reply from Romans - Tilehurst

Dear Craig

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Nathan, steve and Mark a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Myself and my partner are beginning our…

Myself and my partner are beginning our first home, Nathan has been incredibly helpful and reassuring! He is always free to answer any questions and is just amazing

January 10, 2025
Unprompted review
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Reply from Romans - Tilehurst

Dear Beth
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Nathan a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Nathan Poulter

Nathan Poulter - Helped me with the process of securing my property- ensuring all was in order for us to get the keys by the available date. He really made our journey very smooth and reassuring. Nathan was very professional, friendly and an understanding kind person who helped me get things sorted even when we had a little hiccup and delays on our end. He did his upmost to keep us in the loop through out and to ensure everything went according to plan till the last stage of us getting the keys. Thank you so much Nathan we really appreciate all your help and effort.

November 18, 2024
Unprompted review
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Reply from Romans - Tilehurst

Dear Sindia
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Nathan a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Romans Tilehurst are great

Romans, in particular Nathan were excellent in helping me get a place to live in Tilehurst. The rest of the team were very helpful when I needed to sort paperwork out and get everything in order.

I highly recommend Nathan and the Romans team.

October 21, 2024
Unprompted review
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Reply from Romans - Tilehurst

Dear Charles
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Nathan and the team a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Thank you Nathan for all your help and…

Thank you Nathan for all your help and support. You made this moving much easier for us from Dronfield to Reading.

October 12, 2024
Unprompted review
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Reply from Romans - Tilehurst

Dear Parisa

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Nathan a 5 star rating!

Many thanks
Customer Care Team

Rated 5 out of 5 stars

Leading example of excellent customer service!

After weeks of struggling to find a new place to call home, we stumbled across one of Romans' properties.

We were so fortunate to have Nathan who guided us through the viewing and application process in detail. We've experienced renting but never have had such a positive process with an agency/agent, so we were incredibly pleased with his transparency and attentiveness. The Tilehurst branch should be very pleased to have such a great representative on their team who sincerely cares about tenant wellbeing –Thank you ever so much!

September 19, 2024
Unprompted review
Romans  - Tilehurst logo

Reply from Romans - Tilehurst

Dear Beth

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Nathan and the Tilehurst team a 5 star rating!

Many thanks
Customer Care Team

Rated 4 out of 5 stars

Good Quality

They have been very fast, professional and friendly to talk to. currently having a great experience, had viewing the day the property went live.

September 17, 2024
Unprompted review
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Reply from Romans - Tilehurst

Dear Dan

We are very happy we could provide you with a positive customer experience.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Romans is top notch when it comes to…

Romans is top notch when it comes to assisting clients to find suitable Homes or accommodation . My experience with them was just lovely and very smooth. From the word go, my communication with Nathan and Lorraine were so open and excellent till we moved in. They provided us with the best advice and responded to calls and emails promptly. I am an excited client and will recommend Romans any day to anyone looking to buy or let a house. Thanks Romans 😊😊😊😊

August 27, 2024
Unprompted review
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Reply from Romans - Tilehurst

Dear Frank

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving Lorraine and Nathan a 5 star rating!

Many thanks
Customer Care Team

Rated 3 out of 5 stars

Quick enough to request your rent…

Quick enough to request your rent deposit but very slow to return it. Seems they probably have it sat in their account earning them interest on it instead of returning it straight away!

July 29, 2024
Unprompted review
Romans  - Tilehurst logo

Reply from Romans - Tilehurst

Dear Nick

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.

Many thanks
Customer Care Team

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