Romans - Tilehurst Reviews 

94
TrustScore 4.5 out of 5

4.5

30-30a School Road, RG31 5AN Tilehurst, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The team at Romans Tilehurst were very helpful during in my recent move to my new rented property. Nathan, Charlotte and Lorraine from move management were especially helpful in making the move as sm... See more

Company replied

Rated 1 out of 5 stars

bad service, I booked a visit to a property and the agent called me this morning to cancel as they have accepted an offer. surely you should allow the "booked " viewings to view and not take further b... See more

Company replied

Rated 5 out of 5 stars

It's been an absolutely lovely experience. We were going through a bit of a rough period, but thanks to them we have been able to find a suitable accomodation for us very quickly. They explained us ev... See more

Rated 5 out of 5 stars

On a Positive, Sarah Thomas has been absolutely amazing. She has gone above and beyond what should be in her normal remit. Amazing communication and a 5 star service from her. The negative - Was al... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Surveyor

About Romans - Tilehurst

Written by the company

Established in 1987, Romans is one of the South East’s largest property groups specialising in lettings, sales, and property investment.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Romans customers can get everything they need under one roof.

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Your local property experts

Written by the company

Whether you're looking to sell or let your home, our teams are on hand to help.

From start to finish, we cover all aspects of your property journey with our full range of services.

No matter your property goals, we work tirelessly to achieve them

From the very first day we opened as a single branch in 1987, Romans has continually evolved to meet the changing needs of our customers, and today, we’re here to help with every aspect of your property journey.

Contact info

  • 30-30a School Road, RG31 5AN, Tilehurst, United Kingdom

Genuinely local, truly expert

For expert advice from professionals, speak to us today.

4.5

Excellent

TrustScore 4.5 out of 5

94 reviews

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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(94)

178 reviews in the last 12 months

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Rated 5 out of 5 stars

Romans - Tilehurst

Excellent help and support from Steve Chitty, Mark Porter and Nathan Poulter. Felt really secure in the knowledge that we had a team of very professional staff dealing with our issue. Particular Thanks for Nathan, who was always there to talk to and who always provided help support and advise at all times. Nathan showed a lot of patients and understanding of our issue and is a credit to Romans.

May 19, 2023
Unprompted review
Rated 1 out of 5 stars

Over two weeks from my landlady…

Over two weeks from my landlady notifying Romans to release my deposit after the end of my tenancy and still waitingfir it to be returned. All the excuses being used to justify this. Will be taking this case to the Ombudsman. Typical greedy estate agents. Avoid this company like the plague.

May 9, 2023
Unprompted review
Rated 5 out of 5 stars

5* service

Steve and Nathan were excellent very helpful I have never rented out a property before but they made it hassle free by explaining everything step by step which made it a pleasant hassle free experience
I would not hesitate to recommend them

March 20, 2023
Unprompted review
Rated 5 out of 5 stars

Thanks

Thanks again for all your help in finding a rental property Nathan and Steve very helpful

April 5, 2023
Unprompted review
Romans  - Tilehurst logo

Reply from Romans - Tilehurst

Dear Stu

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 4 out of 5 stars

Great experience

Great experience! They have been really hands on and approachable especially Nathan. Well done!

April 1, 2023
Unprompted review
Romans  - Tilehurst logo

Reply from Romans - Tilehurst

Dear Ven,

We are very happy we could provide you with a positive customer experience.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Nathan at Romas was a massive help for…

Nathan at Romas was a massive help for us in moving. He kept us updated on everything and was very clear thank you Nathan and thank you Romas

March 13, 2023
Unprompted review
Romans  - Tilehurst logo

Reply from Romans - Tilehurst

Dear Josh

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Big thanks to Mark in your Tilehurst…

Big thanks to Mark in your Tilehurst branch for all his help and advice. After recently becoming landlords, Mark has been incredibly helpful meeting with us, providing lots of really useful information about our responsibilities as Landlords and also helped with the tenancy agreement. Nothing has been too much trouble, Mark has only been a phone call or email away and has made the whole process very smooth, both for us and our tenant. Thank you for all your help and really going above and beyond.

February 8, 2023
Unprompted review
Romans  - Tilehurst logo

Reply from Romans - Tilehurst

Good afternoon

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Nathan has been extremely professional…

Nathan has been extremely professional and very helpful while applying for a property.

February 3, 2023
Unprompted review
Romans  - Tilehurst logo

Reply from Romans - Tilehurst

Dear Kevin

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

5* Service

I would like to mention how easy the process has been. I have never rented a property before and Nathan has been so helpful. He showed us around the property, he was very professional and knowledgeable! He has been great with helping us through the next steps also. I would definitely recommend using Romans Tilehurst. Thank you Nathan! :)

February 1, 2023
Unprompted review
Romans  - Tilehurst logo

Reply from Romans - Tilehurst

Dear Laura

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Nathan! A credit to the team!

Nathan has been fantastic! I was so keen about a property that I bombarded the office with online enquiries and telephone voicemails, Nathan quickly got in touch the same day and arranged a viewing for the following day. We are now day four after finding the property and have submitted our references, he has been super helpful always at the end of the phone for when we encountered problems, at the viewing he was incredibly professional and knowledgeable especially about the no deposit scheme and the benefits included. He is a real credit to the company name and it has been a pleasure working with him so far so that we can move into our dream property.

December 19, 2022
Unprompted review
Romans  - Tilehurst logo

Reply from Romans - Tilehurst

Dear Emily

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

I can’t believe how quickly Steve and…

I can’t believe how quickly Steve and his team got my property let.
They are professional and honest people with a brilliant understanding of the market.
I would not hesitate to recommend them to friends and family.
Thanks again Steve and his team.

December 16, 2022
Unprompted review
Romans  - Tilehurst logo

Reply from Romans - Tilehurst

Dear Lee

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Romans Tilehurst have been excellent

Romans Tilehurst have been excellent. Excellent communication, helpful, friendly and professional. Highly recommended.

December 9, 2022
Unprompted review
Romans  - Tilehurst logo

Reply from Romans - Tilehurst

Dear Ellen

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Nathan has gone above and beyond to…

Nathan has gone above and beyond to help me find my new home

December 1, 2022
Unprompted review
Romans  - Tilehurst logo

Reply from Romans - Tilehurst

Dear Sam,

We are very happy we could provide you with a positive customer experience.

Kind regards
Customer Care Team

Rated 5 out of 5 stars

Had fantastic and professional services…

Had fantastic and professional services from Nathan Poulter and I would definitely recommend them.

October 8, 2022
Unprompted review
Romans  - Tilehurst logo

Reply from Romans - Tilehurst

Thank you again for taking the time to let us know how we did. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Rated 5 out of 5 stars

Romans in Tilehurst did a great job

Romans in Tilehurst did a great job. Nathan Paulter and Dan did excellent work making sure everything got done smoothly and efficiently. I appreciate the work the put into my move. I will recommend them to anyone looking for a new place. Great work guys

October 12, 2022
Unprompted review
Romans  - Tilehurst logo

Reply from Romans - Tilehurst

Dear Andrew Semesi

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Brilliant!

Lovely experience from start to finish. Very professional and very helpful throughout.

September 27, 2022
Unprompted review
Romans  - Tilehurst logo

Reply from Romans - Tilehurst

Hi Ew, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Rated 5 out of 5 stars

Nathan Poulter

Nathan Poulter was fantastic and helped us entirely throughout the whole move. He made us feel welcome and that he and the team were doing all they could at every stage. Thank you

September 16, 2022
Unprompted review
Romans  - Tilehurst logo

Reply from Romans - Tilehurst

Dear Cerys

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Easy moving process

Nathan from the Tilehurst branch in Reading has been a great help in organising our move. We are first time renters with a lot of questions and Nathan was happy to help with any queries we had.

September 15, 2022
Unprompted review
Romans  - Tilehurst logo

Reply from Romans - Tilehurst

Dear Sophie

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

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