Romans - Tilehurst Reviews 

94
TrustScore 4.5 out of 5

4.5

30-30a School Road, RG31 5AN Tilehurst, GB


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Rated 5 out of 5 stars

The team at Romans Tilehurst were very helpful during in my recent move to my new rented property. Nathan, Charlotte and Lorraine from move management were especially helpful in making the move as sm... See more

Company replied

Rated 1 out of 5 stars

bad service, I booked a visit to a property and the agent called me this morning to cancel as they have accepted an offer. surely you should allow the "booked " viewings to view and not take further b... See more

Company replied

Rated 5 out of 5 stars

It's been an absolutely lovely experience. We were going through a bit of a rough period, but thanks to them we have been able to find a suitable accomodation for us very quickly. They explained us ev... See more

Rated 5 out of 5 stars

On a Positive, Sarah Thomas has been absolutely amazing. She has gone above and beyond what should be in her normal remit. Amazing communication and a 5 star service from her. The negative - Was al... See more

Company replied


Company details

  1. Real Estate Agency
  2. Property Investment
  3. Real Estate Appraiser
  4. Real Estate Surveyor

About Romans - Tilehurst

Written by the company

Established in 1987, Romans is one of the South East’s largest property groups specialising in lettings, sales, and property investment.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Romans customers can get everything they need under one roof.

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Your local property experts

Written by the company

Whether you're looking to sell or let your home, our teams are on hand to help.

From start to finish, we cover all aspects of your property journey with our full range of services.

No matter your property goals, we work tirelessly to achieve them

From the very first day we opened as a single branch in 1987, Romans has continually evolved to meet the changing needs of our customers, and today, we’re here to help with every aspect of your property journey.

Contact info

  • 30-30a School Road, RG31 5AN, Tilehurst, United Kingdom

Genuinely local, truly expert

For expert advice from professionals, speak to us today.

4.5

Excellent

TrustScore 4.5 out of 5

94 reviews

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1-star

No recent history of asking for reviews

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Replied to 97% of negative reviews

Typically replies within 1 week

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4.5

All reviews

(94)

156 reviews in the last 12 months

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Rated 5 out of 5 stars

I was very pleased with the…

I was very pleased with the professional way Nathan Poulter of the Tilehurst branch kept me up to date with every stage of my move Into my new rented property and would definitely recommend them to other people

September 12, 2022
Unprompted review
Romans  - Tilehurst logo

Reply from Romans - Tilehurst

Thank you again for taking the time to let us know how we did. We hope you have a great day! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

Rated 5 out of 5 stars

First experiences with Romans

Lloyd has taken us through the initial stages of getting our house to market with a positive, confident approach which has realistically emphasised the strong features of our house. He has been organised and diligent in arranging the paperwork, photographer and the initial listing.

September 6, 2022
Unprompted review
Romans  - Tilehurst logo

Reply from Romans - Tilehurst

Thank you again for taking the time to let us know how we did. We hope you have a great day! If you have any further questions, please give us a call. We're always happy to help!

Rated 5 out of 5 stars

Very friendly and professional

Very friendly and professional. highly recommended

August 25, 2022
Unprompted review
Romans  - Tilehurst logo

Reply from Romans - Tilehurst

Dear Nick,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Romans has good tools and processes to…

Romans has good tools and processes to make evrything go smoothly.
We have been dealing with Nathan from the beginning and he has been so nice and helpful.
We look forward to moving into our new house.

August 19, 2022
Unprompted review
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Reply from Romans - Tilehurst

Dear Alexandra,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Rated 5 out of 5 stars

Very good service all the way through…

Very good service all the way through and kept up to date

May 26, 2022
Unprompted review
Romans  - Tilehurst logo

Reply from Romans - Tilehurst

Dear Mark,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Fantastic Friendly Service

My partner and I have had a fantastic experience using Romans and couldn’t recommend them more.

Dan Hind arranged and took me on the viewing of the property and even facilitated a second viewing of the property. He has been extremely helpful throughout this whole experience, providing a friendly and professional service.

We’d like to thank Dan and everyone at the Tilehurst branch who made the move an easy and stress free experience.

May 24, 2022
Unprompted review
Romans  - Tilehurst logo

Reply from Romans - Tilehurst

Dear Hannah,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Excellent service

May 11, 2022
Unprompted review
Romans  - Tilehurst logo

Reply from Romans - Tilehurst

Dear Nicky,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Contact with Dan Hind

I have had contact with Dan Hind, his manager and colleagues over a few years concerning the letting and management of an apartment in Reading. Excellent team with a very positive office atmosphere. Dan has been particularly helpful and has responded in a helpful and constuctive manner. I have always found him knowledgeable and willing to help. Clearly he is an asset to the organistion.I wish him continued success in his career.

May 11, 2022
Unprompted review
Romans  - Tilehurst logo

Reply from Romans - Tilehurst

Dear Derek,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Lloyd and Luke

Lloyd and Luke in the sales team were professional, patient and thorough in managing to sell our home. These two gents did a great job.

May 10, 2022
Unprompted review
Romans  - Tilehurst logo

Reply from Romans - Tilehurst

Dear Jonathan

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Rated 5 out of 5 stars

Fantastic service from start to finish…

Fantastic service from start to finish letting my property. Thank you Dan and the whole team. :-)

May 10, 2022
Unprompted review
Romans  - Tilehurst logo

Reply from Romans - Tilehurst

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Rated 5 out of 5 stars

Would Like to give a heart felt…

Would Like to give a heart felt thankyou to the team at Romans Tilehurst for their excellent professional help in finding our brother and his children a property to rent after a difficult time, a special mention to Steve Chitty, Dan Hine and Lloyd Jacques for going above and beyond, including dealing with any issues immediately, would highly recommend Romans Tilehurst.

April 11, 2022
Unprompted review
Romans  - Tilehurst logo

Reply from Romans - Tilehurst

Dear Helen,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 5 out of 5 stars

Great experience from the Tilehurst team

This was my first time using this company and I would definitely be using them in the future for any property related business. Dan Hind has been nothing but helpful and a pleasure to contact. Every issue or question i had was promptly rectified and answered. I would highly recommend Dan and the Tilehurst team for ANY property accusation in Reading.

April 8, 2022
Unprompted review
Romans  - Tilehurst logo

Reply from Romans - Tilehurst

Dear Damian,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Rated 3 out of 5 stars

Use your own local solicitor

We were renting with Romans, so we sold through Romans, and we even purchased through Romans. When Romans suggested we used Lifetime legal, we thought it would make more sense than our previous solicitor, more straight forward perhaps? Unfortunately not, Lifetime legal assigned us Ackroyed legal, they were useless. Having spoken to Lifetime legal, I thought everything was at hand, but turns out 2 months elapsed and they hadn't even started the process of selling our flat. The whole process was extremely stressful, fortunately, a trainee at Acroyed legal had to take over our file, ironically she was much better than the solicitor we were originally dealing with.

Fortunately for us and Romans, the moving manager was faultless and helped us through the stressful experience.

March 25, 2022
Unprompted review
Romans  - Tilehurst logo

Reply from Romans - Tilehurst

Dear Jack

Thank you for taking the time to let us know about your recent experience.

Kind regards
Customer Care Team

Rated 2 out of 5 stars

Overvalued house to get business

Overvalued our house by 35000 then when they won the business we had for reduce it all within a week. I guess doing that is the only way to win business due to the fees being so much higher than everywhere else. When had any queries got re-directed to a call centre as apposed to the branch and was treated like their work was done. Can get a lot better rates elsewhere don’t bother if selling!

February 21, 2022
Unprompted review
Romans  - Tilehurst logo

Reply from Romans - Tilehurst

Dear Zoe
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

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