Roomes Furniture & Interiors Reviews 205

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and extensive product knowledge, which greatly contributes to a positive shopping experience. Many people highlight the superb customer service, noting that employees go above and beyond to assist with selections and provide excellent advice without being pushy. The product selection is highly regarded, with many finding the furniture options and quality to be excellent. Reviewers frequently mention the smooth ordering process and the personalized attention received, making their purchases a pleasurable experience.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the helpfulness, patience, and... See more

Product

Clients share positive opinions on product quality and selection. Many reviewers appreciate the wide range of... See more

Service

Users describe positive interactions with service, highlighting the exceptional and first-class assistance... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the high level of... See more

Order

Customers consistently note positive experiences with order. Many reviewers highlight the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are totally indebted to Holly Ambrose who was fantastic in getting our home back together after a flood. We have never used an interior designer before, and didn't realise Roomes offered that serv... See more

Rated 5 out of 5 stars

My husband and I visited Roomes recently and were very impressed. Everyone we spoke to was polite and helpful. Jennifer helped us with some dinning room chairs we were collecting and Joanne... See more

Rated 5 out of 5 stars

We have just bought a new dining table & chairs from Roomes, & the customer service is second to none. Our sales advisor was Tony Neill, he spent time explaining the different options available, in a... See more

Rated 5 out of 5 stars

I came into Roomes Bed Department for some advice re:pillows and helping to improve the quality of my sleep. I had the pleasure of being served by Ricky and Suki who both were very patient as I t... See more


Company details

  1. Furniture Store
  2. Decoration and Interior Design Store
  3. Interior Designer

Written by the company

For leather sofas, fabric sofas, dining room furniture, bedroom furniture, beds, kitchen furniture, flooring, carpet & rugs


Contact info

4.9

Excellent

TrustScore 5 out of 5

205 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great service

Great service. Tony was very helpful and gave plenty of time. He explained everything very well and mum was happy with her bedroom and dining room purchases! Thanks Roomes.

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Roomes Interior Designer is a Must

Holly is fantastic. She visited our home and gave us some ideas. Her vision was brought to life on 3D drawings and samples and a tour of the showroom. We took the plunge and went with all her ideas. Our lounge and cloakroom are now 1st class and show- home worthy! If you are stuck for ideas, I recommend Holly in a heart beat. You wont be disappointed. Thank you Holly!!

June 1, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Sales Consultant, Ben Bhachu, assisted me with my purchases. He demonstrated knowledge of products, allowed time for “thinking about if” …….. was extremely polite throughout the transaction.

July 26, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service, products and prices

I have purchased furniture from Roomes on several occasions. The furniture is great quality and reasonably price. Service is friendly and helpful.
The Sales Team went above and beyond when I was unable to find the time to accommodate delivery and one a lady in the Sales Office offered to drop the stool off on her way home one evening. This was way above and beyond and I think this shows the level of service and commitment this store has.
I would more than 100% recommend Roomes on every level. Excellent.

June 11, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent advice and guidance

Excellent advice and guidance from the salesman Tony. Knew his stuff and was incredibly patient with us when we dithered and couldn’t make our minds up. Can’t wait for delivery now!

July 15, 2025
Unprompted review
Rated 5 out of 5 stars

I have used Roomes furniture Upminster for many years

I have used Roomes furniture Upminster for many years, brilliant service.
Just had new wardrobes and side units. The advice and experience of Karen in store was first class . We were kept updated, delivered on schedule and the guys Barry and Seff built the units, absolutely amazing. Took great care of our home and went over and above by kindly putting our very heavy bed back in to the bedroom. Could not fault the service along with the rest of the team. Not surprising that I always go back to Roomes and never disappointed. Thank you to all the staff.

July 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great service and patient

Great service and patient. Went into Roomes many times with my elderly mother who was purchasing a sofa and armchair. Dealt with by Tony Neill who was always patient with us on our many frequent visits !!

July 7, 2025
Unprompted review
Rated 5 out of 5 stars

Great selection able to view and try

Just placed an order for some new furniture assisted by Tony in Roomes Upminster. He was very knowledgable about the products and the business and his his advice was very welcome, this and the opportunity to try the sofas and see the colours in the flesh is why we keep coming back to Roomes.

July 3, 2025
Unprompted review

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