Roomes Furniture & Interiors Reviews 205

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 73 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and extensive product knowledge, which greatly contributes to a positive shopping experience. Many people highlight the superb customer service, noting that employees go above and beyond to assist with selections and provide excellent advice without being pushy. The product selection is highly regarded, with many finding the furniture options and quality to be excellent. Reviewers frequently mention the smooth ordering process and the personalized attention received, making their purchases a pleasurable experience.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the helpfulness, patience, and... See more

Product

Clients share positive opinions on product quality and selection. Many reviewers appreciate the wide range of... See more

Service

Users describe positive interactions with service, highlighting the exceptional and first-class assistance... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the high level of... See more

Order

Customers consistently note positive experiences with order. Many reviewers highlight the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We are totally indebted to Holly Ambrose who was fantastic in getting our home back together after a flood. We have never used an interior designer before, and didn't realise Roomes offered that serv... See more

Rated 5 out of 5 stars

My husband and I visited Roomes recently and were very impressed. Everyone we spoke to was polite and helpful. Jennifer helped us with some dinning room chairs we were collecting and Joanne... See more

Rated 5 out of 5 stars

We have just bought a new dining table & chairs from Roomes, & the customer service is second to none. Our sales advisor was Tony Neill, he spent time explaining the different options available, in a... See more

Rated 5 out of 5 stars

I came into Roomes Bed Department for some advice re:pillows and helping to improve the quality of my sleep. I had the pleasure of being served by Ricky and Suki who both were very patient as I t... See more


Company details

  1. Furniture Store
  2. Decoration and Interior Design Store
  3. Interior Designer

Written by the company

For leather sofas, fabric sofas, dining room furniture, bedroom furniture, beds, kitchen furniture, flooring, carpet & rugs


Contact info

4.9

Excellent

TrustScore 5 out of 5

205 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Lovely Roomes

Roomes is an extremely attractive store with a wide range of furniture and accessories. I was helped significantly by Ben who helped me find exactly the right chair I was looking for. He was extremely pleasant and helpful.

May 1, 2025
Unprompted review
Rated 5 out of 5 stars

I attended roomes to purchase a sofa

I attended roomes to purchase a sofa.
Toni neill was exceptionally helpful and knowledgeable about the products we wanted to purchase. We were not rushed and he went the extra mile throughout the sales journey.
He couldn’t have been more helpful.
Such a different experience to other similar sofa retail shops.

April 26, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, Ricky was really helpful without hovering. Answered all our questions quickly and knowledgeably. It was wonderful to have so many different elements of the ercol range available to contrast and compare.

April 18, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent product knowledge

We purchased our sofa today from Tony Neil the salesman at Roomes Stores.
Tony couldn't have been more helpful.He was polite,knowledgeable & we were under no pressure.He did not hesitate to call up a manufacturer to see if they could provide the sofa in a colour not on the usual swatches.
Tony is an absolute asset to the store.

April 8, 2025
Unprompted review
Rated 5 out of 5 stars

Very impressed with this company

Very impressed with this company. Ordered a lamp and very quickly received an acknowledgement - more personal than the usual. Estimated delivery four days which is reasonable. It actually took two days. Excellent communication. Item very well packaged and in perfect condition. Cheaper than elsewhere. I would certainly recommend Roomes and would shop here again.

March 14, 2025
Unprompted review
Rated 5 out of 5 stars

Tony was incredibly helpful

Tony, very helpful and amenable. Excellent product knowledge, couldn't do enough to assist me in choosing a new stressless recliner with stool. We are a repeat customer and always find Roomes staff to be obliging

March 6, 2025
Unprompted review
Rated 5 out of 5 stars

5 stars

We went in to look at a sofa and Tony was nothing short of wonderful. Extremely helpful and in no way “pushy”, very knowledgeable and gave superb advice. He made the whole buying experience a pleasure. We’ve always had a great experience with the staff at rooms and today was no exception.

February 21, 2025
Unprompted review
Rated 5 out of 5 stars

Ben was so helpful

Ben was so helpful. No pressure to buy. A real asset to the company. He even offered to come in to meet us on his day off.

February 15, 2025
Unprompted review
Rated 5 out of 5 stars

Ben was very helpful

Ben was very helpful, nothing was too much trouble. The whole experience of ordering a new suite was stress free and served with a cup of tea!

February 8, 2025
Unprompted review
Rated 5 out of 5 stars

Great service from Tony Neill

Great service from Tony Neill. I always buy my furniture from Roomes. Excellent products and good prices especially today as the sale was still on. I can highly recommend Roomes furniture store. Especially like that its a family run buisness. I will so miss coming here as I'm moving to Lincolnshire.

February 7, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely the best service we ever had…

Absolutely the best service we ever had
Reception Lady was brilliant and give us a lot of discount
Funiture arived 3 weeks earlier then we was respecting
Delivery guys was very professional and helpful
I hope all above explained what experience we had with Roomes Furniture
100% recommendations
Well done guys!!!!

January 28, 2025
Unprompted review
Rated 5 out of 5 stars

Rooms

Very good and knowledgeable service by Tony in Rooms Furniture Store.

January 27, 2025
Unprompted review

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