RoomRaccoon Hotel Tech Reviews 

Please stay AWAY from them. I've had the worst experience with them. But what has been almost UNBELIEVABLE was they recently asked me to delete my reviews so they can issue a refund of the service, which they have already supposed to issue.
I accepted because we are a small hotel and USD $7,000 it's a lot of money. Please don't trust your business to this company.

Program in early development stage, many bugs, support with no problem solutions and too many issues that no one cares about. No support action and we faced ourselves with many problems and then left alone to cope with them.
It is unreliable low-level product where things work one day and another they simply don't.

The system has so many bugs in it (changes rates for no reason, reports don't tally, updating rates is unreliable to name but a few) and the customer service team just pay lip service. They have not resolved any of the above and we now cannot even change our rates because all we get are automated emails. They are a nightmare.

RoomRaccoon is THE hotel management we need. It has everything you might need to manage your hotel (reservations, housekeeping, invoices...)
The team working behind are amazing! They answer all your questions fast and they are interested in our opinions and whatever new tools we might need.

RoomRaccoon is simple, fast, easy to work with...

Top booking engine, been working with it since 5 months. We are so satisfied.

Working at an independent hotel usually means having to take over different roles and it can be, at times, chaotic. This PMS system made our lifes way easier as we could manage everything from a single platform which is simple, user-friendly and has an amazing customer service. It saved my ass!!

Reliable and user-friendly system. We definitely recommend this system.

We use roomraccoon for our holiday home to synchronize the calenders of external plattforms. So the calender function is the most important for us.
With many features I needed help, but usually I got help very quickly from the roomraccoon team. Some features we do not use at all.

Good and reliable system with some unique features.

Half of the time the system is down. Impossible to check in guests. Of course reservations often down, so losing bookings all the time because it is totally unreliable.
To top things of, when the system is down usually at night, of course there is no support, no one to talk to.
Terrible company. Try something else for the sake of your business.

Cirel did a great job helping us with a huge problem !

all in one system...very user friendly-highly recommended

Complete system, easy to use, very sympathic staff!

With RoomRaccoon I've been able to increase our online presence and welcomed a lot of more international guests.

very efficient,easy hotel system we have ever used .Staff are proffessional and very helpful .
would highly recommend

I work with roomraccon since opening "Alamos Retreat - Wellness and Yoga Boutique Hotel".
I only recommend Roomraccoon to those that want to save time and be more productive. Once configured the system does everything you need with low to no effort. From a regular PMS system, to booking engine, to channel manager, Yield management, Rate shopper, Invoicing, CRM, connection to official entities to communicate data...
A website and Roomraccoon that's all will need!

The best hotel software and excellent service.

Roomracoon serves all our needs. We have seen an increase in direct sales with the white label booking engine. Easy to use.