Following our experience with RoomRaccoon, we are unfortunately not satisfied with the value for money or the level of support provided. A hotel management system is business-critical software.... See more
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Program in early development stage, many bugs, support with no problem solutions and too many issues that no one cares about. No support action and we faced ourselves with many problems and then left... See more
Company replied
Working at an independent hotel usually means having to take over different roles and it can be, at times, chaotic. This PMS system made our lifes way easier as we could manage everything from a singl... See more
Very pleased with Room Racoon. We have a small 4-bed guest house. We got more from the essential package than we initially thought we would. There are many small tools and functions which are extre... See more
Company replied
Company details
Written by the company
RoomRaccoon is an innovative all-in-one Hotel Management System that empowers independent hoteliers with all the tools needed to manage their property at the click of a button. The system comes with a host of exciting native tools that work together seamlessly to unlock new ways to generate revenue, streamline property operations, and enhance the guest experience. The core system combines property management, channel management, a smart booking engine and payment platform and brings seamless automation to all aspects of a hotel business. RoomRaccoon is one of the most connected solutions on the market and offers over 400 integrations with business solutions. The solution is intuitive and simple to use and offers outstanding support for multiple languages, should you need it. Preferred by over 2000 properties across the globe, RoomRaccoon has been voted as the number 1 all-in-one hotel management system by hotel managers and industry experts.
Contact info
Keizerstraat 15, 4811 HL, Breda, Netherlands
- +31767997004
- info@roomraccoon.com
- www.roomraccoon.com
3.4
Average
302 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 26% of negative reviews
Typically replies within 2 weeks
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Good system to transition to from legacy to cloud
I've had a great experience with RoomRaccoon, a good product fit for small to medium operations, seamless transition and easy to learn.
February 8, 2022
Unprompted review
unlawful direct charges from your bank
The service provided by the company is very faulty and breaks down a lot of the times. The price charged is almost double from the competition with exactly the same services that have Apps for IOS and android room raccoon does not. Costumer support is very bad and takes many days to get a response. And the best part about this wonderful company is that when you cancel your account and block the direct debit on your bank.... They create a new direct debit without your consent! And then they refuse to give the money back! A wonderful company! 340 euros lost after cancelation!
February 7, 2022
Unprompted review
Reply from RoomRaccoon Hotel Tech
Dear Miguel Anjos,
Thank you for sharing your feedback with us. We find it very unfortunate that your latest experience has led to this conclusion after almost 2 years of partnership with RoomRaccoon. We understand your frustration around the invoicing process, however, this has been in line with our terms and conditions as indicated on multiple occasions which clearly indicate the procedure on cancelling our services. As these have not been followed the account will as a result stay live leading to additional costs being invoiced. In case you need further clarification we are fully available every working day from 09:00 to 17:00 in Portuguese, and until 21:00 on our Emergency line. We also have our 24/7 Ticketing system available in RoomRaccoon that will be answered within 1 business day.
Great Experience
I love so many things about the system : 1. effective and smart way to get direct bookings 2. real-time information, across the board with easy access 3. secure payments when guests make bookings 4. cloud based 5. connection with our accounting system 6. generate more direct bookings So basically the benefits is that RoomRaccoon has helped us increase our revenue, reduce costs on commissions, more integrations resulting in less manual work and giving our guests a better experience.
January 12, 2022
Unprompted review
Good Solid System
Good, solid system for small properties. Easy to use with great self-help resources. Ticks all the boxes really
December 30, 2021
Unprompted review
I use RoomRaccoon at both my…
I use RoomRaccoon at both my properties. I like the simplicity and fact that the system is pretty much an out of the box solution. It also allows me to manage both hotels from a single login.
December 30, 2021
Unprompted review
Best all-in-one out there
I've been working as a hotel manager for the past 9 years and have worked with a few different systems. Never have a I found something this simple, yet powerful. Really makes my life and the life of our staff easy. Highly recommended for someone looking for an out of the box solution to run their operations.
December 22, 2021
Unprompted review
I usually don't write reviews but I…
I usually don't write reviews but I feel this time I should make people aware that if they purchase this software they will have a very hard time to reach some one on the phone to get help !
The PMS is good ( Expensive for what you get ) but Customer service is NON EXISTENT.
If you have a problem you will be on your own !
December 17, 2021
Unprompted review
All that glitters is not gold
This is supposed to be the best PMS out there, do yourself a favour and just don't buy into the sales conversation that it can do all these things.
What you will find is a product that can't do basics, the support team always says they are working on fixing an issue and will never get back to you, they can't fix a product that is in constant disarray.
They will not take ownership for the faults of the system and will always say that it's because you aren't using the system properly.
Just do yourself a favour and don't even bother, you will live a less stressed life.
December 15, 2021
Unprompted review
Unstable system not fit for purpose
Unstable system, the system is supposed to be in English though there is a lot of Dutch and they keep telling you that it shouldn't be...but it is and they don't fix it. Beware very unstable system, temperamental, data is not correct, support is inexistent or when you talk to them everything is fixable and then ignore your issue. Worst PMS I ever seem or worked with, go and pay for a cheap PMS at least you won't regret it
November 29, 2021
Unprompted review
Very bad client assistance
Very bad client assistance
Need days to have a replay
August 23, 2021
Unprompted review
This IS the best and easier booking and…
This IS the best and easier booking and channel management system i found available in the market. The team is really friendly always ready to help in case of any queries. will recommend without hesitation!
July 22, 2021
Unprompted review
Reply from RoomRaccoon Hotel Tech
Dear Florian, thank you very much for your review. We hope we can continue to serve you in the future!
LOVE IT
I love the look and feel of Room Racoon. It navigates very easily and super modern.
It suits our boutique vibe and level of service.
The online team really is available for all and any queries. And the self help articles super easy to find.
July 21, 2021
Unprompted review
Reply from RoomRaccoon Hotel Tech
Dear Reta, thanks very much for your review. We look forward to keep serving you in the future!
RoomRaccoon PMS software is not fit for purpose if…
The product is not fit for purpose if you want a proper PMS to run a hotel.
Terrible customer service, a mobile phone number as their customer support number! This goes through to voicemail, no one gets back to you unless you keep on trying despite advertising a 24 hour customer support line.
Software advertised and shown on selling the product is not the product you get in the UK.
March 1, 2021
Unprompted review
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