it was very convenient and nice experience living at the Roomrs apt. i got my place through 3D viewing, but luckily it was pretty same setting with the photos. Also, the process of getting apt was inc... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
My stay with Roomrs was a great landing pad for the move to NYC. I was able to get a good rate on a short term rental with none of the overhead of subletting a place. The process was easy and the supp... See more
Company replied
This company was so great in assisting the move in process. They were there both in person and on the phone when I needed the support. Moving in was easy. They sent me a list of instructions and frequ... See more
Company replied
Roomrs had a really positive impact on my move to NYC. I loved my experience and everything went really well. The sales, leasing, and customer service process was smooth, easy, and the team was very h... See more
Company replied
Company details
Written by the company
We design and rent thoughtful, furnished spaces for flexible timelines. Book fully furnished apartments or individual rooms for as little as 3 months with utilities and monthly cleaning included!
Contact info
144 N 7th St, Suite 422, 11249, Brooklyn, United States
- (800) 399-6884
- info@roomrs.com
- www.roomrs.co
4.7
Excellent
155 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I was struggling to find a place in NY…
I was struggling to find a place in NY especially because I only needed a 3-month lease. Friends suggested roomrs and my experience with the team was seamless. My apartment is great, comfortable and has all the amenities I need. Would definitely recommend!
February 21, 2025
Unprompted review
Reply from Roomrs
Thank you for the kind words and the recommendation! Short-term leases are notoriously tough to find in NYC, and it's one of the gaps Roomrs was specifically built to fill, so it's great to hear the team and the apartment delivered on that. Comfortable, amenity-ready spaces with flexible terms is exactly what we aim for. Hope to have the opportunity to host you again down the line.
Thanks,
The Roomrs Team
Roomrs was genuinely amazing!
Roomrs was genuinely amazing!! The apartment was incredibly well located, had an easy commute, and was SO spacious. The leasing team is also fantastic, can’t recommend them enough!!
January 31, 2025
Unprompted review
Reply from Roomrs
Thank you for such an enthusiastic review! A well-located, spacious apartment paired with a smooth leasing experience is exactly the combination we aim to deliver, so it's great to hear all of that landed for you. The team will appreciate the shoutout too. Really appreciate the recommendation.
Thanks,
The Roomrs Team
The roomrs teams have been professional…
The roomrs teams have been professional and helpful.
January 19, 2025
Unprompted review
Reply from Roomrs
Thank you for the kind words! Professional, helpful service is the standard we hold the team to, so it's great to hear that came through during your experience. Hope to have the chance to host you again in the future.
Take care,
The Roomrs Team
hassle free housing solution
Roomrs made my move to NYC seamless and stress-free. The process of finding and renting a room was incredibly straightforward, saving me so much time and effort. The sales, leasing, and customer service teams were exceptional. They were responsive, professional, and always ready to answer my questions. Overall, my experience was fantastic! I highly recommend Roomrs to anyone looking for a hassle-free housing solution.
January 3, 2025
Unprompted review
Reply from Roomrs
Thank you for such a detailed review and the strong recommendation! A seamless, stress-free move into NYC is exactly what we set out to deliver, so it's great to hear the process saved you time and effort the way it was designed to. Responsive and professional support across sales, leasing, and customer service is something we hold the team to consistently, and we're glad that came through for you.
Thanks,
The Roomrs Team
100% worth it
100% worth it, normally sure like these are sketch but this is perfect and super easy site and great apartment
January 5, 2025
Unprompted review
Reply from Roomrs
Thank you for the kind words! We know services like ours can come across as too good to be true at first glance, so it means a lot to hear the experience held up and that the apartment delivered. An easy-to-use platform is something we've put real effort into, and we're glad that came through. Really appreciate you taking a chance on us.
Thanks,
The Roomrs Team
Roomrs has been absolutely wonderful
Roomrs has been absolutely wonderful. Their staff are top notch, their sales representatives are highly accommodating and provide great customer support, and their rooms are really nice and good quality. For a service that is focused on sub-leasing, I was very skeptical at first hearing so many bad horror stories when I moved to NYC about living with roommates, but Roomrs makes the process so seamless and effortless without unnecessary fees or broker costs. I was living in East Harlem and had a three bedroom apartment all by myself for several months, and now I live in the heart of SoHo for a sublease that is well below market rate and that includes modern appliances, a dishwasher, and a washer/dryer in-unit. The apartments vary in sizing, so I would say the only disadvantage is the inability to actually view the apartments. The virtual showings and website provide a really good UI/UX, but nothing beats seeing an apartment in person. Overall, I highly recommend and thank my first broker in NYC for the introduction to Roomrs.
January 3, 2025
Unprompted review
Reply from Roomrs
Thank you for such a thoughtful and detailed review! Sub-leasing in NYC has earned its reputation, so it really means something to hear we were able to make the process feel seamless and that the apartments lived up to expectations - especially across multiple stays in great neighborhoods. We also appreciate the honest feedback on in-person viewings; it's something we hear and continue to think about as we look for ways to improve the search experience. Really appreciate the recommendation.
Take care,
The Roomrs Team
I had a great experience with roomrs
I had a great experience with roomrs! I lived in one of their apartments in NYC (Chinatown) for three months and my room (incl. private bathroom) was spacious and very beautiful - exactly as shown in the 3D tour on their website. Their service was excellent, all issues (broken chair and lamp) were quickly taken care of. My roommates and the neighborhood were amazing too! It was a bit noisy at night, but I guess that's to be expected in Manhattan. I really had a great time and would recommend it to my friends!
December 22, 2024
Unprompted review
Reply from Roomrs
Thank you for sharing this and for the recommendation! A spacious, beautiful room that matches the 3D tour and quick turnaround on any issues that come up are exactly the standards we hold ourselves to, so it's great to hear all of that landed for you. Manhattan does come with its own soundtrack at night - fair point - but we're glad it didn't get in the way of a great stay overall.
Thanks,
The Roomrs Team
It was a very good experience
It was a very good experience. I use Roomrs for one year, very user-friendly experience. It includes utilities and everything you need. Good stuff!
December 31, 2024
Unprompted review
Reply from Roomrs
Thank you for sharing this, and for being with us for a full year! A user-friendly experience with utilities and the essentials bundled in is the model we built Roomrs around, so it's great to hear that worked well for you throughout your stay. Hope to have the opportunity to host you again down the line.
Thanks,
The Roomrs Team
Unprofessional. If you don't want to apply same day as tour you get ghosted
Had funds to move, was going to apply for a room in NY coming from west coast. Had a second tour with Zack virtually. Sadly my connection while discussing the room on my laptop was bad. So I switched to the Zoom on my phone where I had a strong connection. Halfway through, Zack ended the call and I didn't hear back from him. I even sent another follow up email and received no response. If you want unprofessional service before and during the place you're going to live, go for Roomrs. However I'm going to keep looking because Roomrs has done nothing but waste my time, especially with high pressure sales tactics.
December 31, 2024
Unprompted review
Reply from Roomrs
We respectfully disagree with the characterization of this experience. Zack spent a significant amount of time assisting with tours, questions, and follow-up regarding potential housing options, including conducting multiple virtual walkthroughs. During the second tour, there were connection issues, and by the time communication was restored and follow-up attempts were made, a public review had already been posted.
We also strongly reject the implication that Roomrs utilizes “high pressure sales tactics.” Prospective members are never required to apply same-day, and many residents take time after touring to consider their options before moving forward.
That said, we are sorry the experience ultimately felt frustrating from your perspective, and we appreciate the time spent considering Roomrs as a housing option.
Take care,
The Roomrs Team
Excellent
Excellent!
Roomrs helped me to feel home while moving to NYC with a great, reactive and easy communication with sales and customer service.
I recommend Roomrs for the quality of their apartment, already rented 2 of their apartments!
May 1, 2024
Unprompted review
Reply from Roomrs
Thank you for the kind words and for trusting us across two apartments! Helping people feel at home in NYC with responsive sales and support is exactly what we aim for, so it's great to hear that came through both times. Repeat members really mean a lot to us, and we hope to host you again whenever the next move comes up.
Take care,
The Roomrs Team
I would be wary of any 5 star reviews
I would be wary of any 5 star reviews. I left my lease after 2 months because Roomrs did not provide what I was sold on. I experienced:
-Hair in the bedding, handprints on walls, & cobwebs in my room when I arrived.
-Junk filling up the common space and kitchen from old tenants. The furniture is stained, shabby, and dirty.
-Black mold in the bathroom.
-I was not allowed to store my bike in the stairwell, which was promised by the sales rep Mikey when I was first interested in Roomrs. He called to harass me when I brought it up with Support.
-No working AC for 3.5 weeks.
-No attempt by Support to recover a stolen package.
-They come up with "policies" never outline to get you to pay extra.
-Slow, unhelpful Support who you have to beg to resolve issues. They hold themselves to no accountability.
Horrible experience with this company lacking integrity.
September 1, 2024
Unprompted review
Reply from Roomrs
We’re sorry to hear that your experience did not meet expectations. At the same time, we do want to respectfully object to several characterizations made in this review, including the implication that Roomrs lacks integrity or intentionally misleads residents. Our team regularly coordinated maintenance, cleaning, vendor scheduling, package support, and communication efforts throughout your stay, including with respect to AC-related issues and shared-space concerns.
We also strongly disagree with the suggestion that Roomrs fabricates or manipulates reviews. Feedback left by residents reflects individual experiences, and while not every experience is perfect, many members have had positive stays with us across our apartments throughout New York City.
That said, we understand that issues involving cleanliness, cooling, shared spaces, or communication responsiveness can be frustrating, and we appreciate you taking the time to share your perspective.
If you'd be open to discuss further, please email us at support@roomrs.com.
Best,
The Roomrs Team
My experience with roomors was very…
My experience with roomors was very satisfactory. I think the main thing is how convenient it is because they provide bed sheets, towels, and all kinds of kitchen utensils and cleaning supplies. The support service is excellent and I have already recommended Roomors to my friends.
December 15, 2024
Unprompted review
Reply from Roomrs
Thank you for the kind words and for recommending us to your friends! Having sheets, towels, kitchen essentials, and cleaning supplies already in place is one of the ways we try to make Roomrs genuinely move-in ready - no scrambling for the basics when you arrive. Glad the support team delivered for you too.
Thanks,
The Roomrs Team
Roomrs made my move to NYC seamless and…
Roomrs made my move to NYC seamless and stress-free by providing a fully-furnished, ready-to-live-in apartment, eliminating the hassle of finding furniture or setting up utilities. The sales, leasing, and customer service teams were professional, responsive, and accommodating, guiding me through the process with ease and addressing all my questions promptly. Overall, my experience was fantastic—Roomrs delivered on their promise of convenience and comfort, making my transition to the city smooth and enjoyable.
December 1, 2024
Unprompted review
Reply from Roomrs
Hello Gus,
Thank you for such a thoughtful review! A fully furnished, ready-to-live-in apartment that takes the furniture hunt and utility setup completely off your plate is exactly what we set out to offer, so it's great to hear that came through. Professional, responsive support across sales, leasing, and customer service is something we hold the team to, and we appreciate you calling that out.
Thanks,
The Roomrs Team
Very pleasant stay
Seamless move in experience. Completely furnished, with all amenities provided. Maintenance is quick with responses, usually 1-2 business days. Cleaning service is very nice too. Overall very pleasant experience with Roomrs!
November 3, 2024
Unprompted review
Reply from Roomrs
Thank you for sharing this! A seamless move-in into a fully furnished apartment with all the amenities is the experience we aim to deliver every time, so it's great to hear that landed for you. Quick maintenance turnaround and a solid cleaning service are part of what's bundled in to make day-to-day living genuinely easy, and we're glad both held up during your stay.
Take care,
The Roomrs Team
Mice infestations - avoid Roomrs
I would never rent from Roomrs again. The apartment I am living in is infested with mice. The other tenants told me there were problems with mice before I moved in yet Roomrs still rented the room to me instead of fixing the issue first. Despite making three separate reports to Roomrs after seeing three different mice since I moved in, no pest control or extermination has been carried out. The building's super (who is not employed by Roomrs) came once, promised to return and carry out repair works and hasn't been seen since. The support staff are unhelpful and unwilling to resolve issues in an effective or timely manner. Roomrs fails in its obligations as a landlord to keep the property free of pests. I would not recommend renting from Roomrs. It also offers tenants $100 for five-star reviews so be wary of positive reviews.
November 10, 2024
Unprompted review
Reply from Roomrs
We're truly sorry to hear that your experience has not met expectations. Pest issues are something we take very seriously, and it's not the standard of living we want any of our members to have. We'd also like to clarify that we do not provide compensation in exchange for positive reviews; we welcome honest feedback from all members regardless of their rating. We'd really like the opportunity to learn more about what happened with your reports and address the situation directly.
Please reach out to us at support@roomrs.com so we can look into this and make it right.
Thanks,
The Roomrs Team
roomrs experience
I moved to New York, and choosing Roomrs was the best decision I made to find a room in Manhattan! From the beginning, they helped me find the perfect option for my needs. The process was quick, and I had no issues at all. The apartment is well-equipped, and it's great that you can easily reach out to them whenever you need. I love my neighborhood; East Harlem is a fantastic area to live in with plenty of places to explore and easy access to the subway!
If you’re looking for an apartment, definitely reach out to Roomrs. They’re really fast and help with everything you need.
October 16, 2024
Unprompted review
Reply from Roomrs
Thank you for such an enthusiastic review and the strong recommendation! Helping new New Yorkers find the right fit quickly is exactly what we aim for, and we're glad East Harlem turned out to be a great match - it's a neighborhood with a lot to offer. A well-equipped apartment with easy access to support when you need it is the standard we hold ourselves to, and it means a lot to hear that came through.
Thanks,
The Roomrs Team
Super smooth and easy process
Super smooth and easy process, great selection for any budget. Zack is so wonderful, accomodating and great help!
October 15, 2024
Unprompted review
Reply from Roomrs
Thank you for the kind words, and a shoutout to Zack - we'll make sure that gets passed along! A smooth, easy process with options across different budgets is exactly what we aim to offer, so it's great to hear that came through for you. The team will really appreciate this.
Thanks,
The Roomrs Team
very good experience living in a Roomrs' apartment
My experience in a Roomrs apartment was very good. I would recommend it to anyone looking for accommodation in New York. I lived in East Harlem and completely loved the neighborhood and my building. The apartments are well equipped, there is a wide variety of prices and they have many options in the best areas of the city. Also, the customer service is highly functional as they are very attentive and fast. It was so easy to find an apartment that would suit my needs. 5 stars!!
September 3, 2024
Unprompted review
Reply from Roomrs
Thank you for such a thoughtful review and the recommendation! Well-equipped apartments at a range of price points across some of the best neighborhoods in the city is exactly what we aim to offer, so it's great to hear East Harlem worked out so well for you. Attentive, fast customer service is something we hold the team to consistently, and we really appreciate the 5 stars.
Thanks,
The Roomrs Team
Great Experience
Roomrs made it much simpler to find an apartment for my last semester in NYC. Rather than signing a full year lease, I was able to sign for just a few months, allowing me to save a lot of money, especially as the apartment is fully furnished. Great customer service. Quick to answer any and all questions. Apartments are in incredible locations, and everything is provided. Really great experience.
August 30, 2024
Unprompted review
Reply from Roomrs
Thank you for sharing this! Short-term leases that don't lock you into a full year are one of the gaps Roomrs was specifically built to fill, especially for students wrapping up a semester in NYC. A fully furnished apartment in a great location with quick, responsive customer service is exactly what we aim to deliver, so it's great to hear all of that came together for you.
Take care,
The Roomrs Team
It was a great site!
It was a great site to have as a short term leasing option and beyond. I got recommended to it by a friend and Roomrs made it so easy to find a place and get settled in rather than searching for sublets
September 1, 2024
Unprompted review
Reply from Roomrs
Thank you for the kind words and to the friend who pointed you our way! Short-term leasing without the usual headaches of chasing sublets is exactly the gap Roomrs was built to fill, so it's great to hear the process felt easy from finding a place to settling in. Hope to have the chance to host you again whenever the next stay comes up.
Thanks,
The Roomrs Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.