Roomrs Reviews 

155
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

it was very convenient and nice experience living at the Roomrs apt. i got my place through 3D viewing, but luckily it was pretty same setting with the photos. Also, the process of getting apt was inc... See more

Company replied

Rated 5 out of 5 stars

My stay with Roomrs was a great landing pad for the move to NYC. I was able to get a good rate on a short term rental with none of the overhead of subletting a place. The process was easy and the supp... See more

Company replied

Rated 5 out of 5 stars

This company was so great in assisting the move in process. They were there both in person and on the phone when I needed the support. Moving in was easy. They sent me a list of instructions and frequ... See more

Company replied

Rated 5 out of 5 stars

Roomrs had a really positive impact on my move to NYC. I loved my experience and everything went really well. The sales, leasing, and customer service process was smooth, easy, and the team was very h... See more

Company replied

Company details

  1. Short Term Apartment Rental Agency

Written by the company

We design and rent thoughtful, furnished spaces for flexible timelines. Book fully furnished apartments or individual rooms for as little as 3 months with utilities and monthly cleaning included!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

155 reviews

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No recent history of asking for reviews

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4.7

All reviews

(155)

25 reviews in the last 12 months

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Rated 5 out of 5 stars

Satisfied!

The first thing I will like to say its how roomrs made the application process so easy for me! They answered all my questions, and made moving so easy for me! Im extremely happy with the apartment!

September 1, 2024
Unprompted review
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Reply from Roomrs

Thank you for the kind words! An easy application process with real answers to questions along the way is exactly what we aim to deliver, so it's great to hear the move felt that smooth on your end. Even better that you're happy with the apartment itself- that's really the goal.

Thanks,
The Roomrs Team

Rated 5 out of 5 stars

Simple, Quick, Safe

My experience with Roomrs was entirely positive. Earlier this year, I urgently needed a short-term lease in Brooklyn for the upcoming summer. After numerous searches and attempts, I came across Roomrs and started the application process. I was given a virtual tour of their apartment rental in Bed-Stuy, Brooklyn, and was very pleased with what I saw. Within a week, the Roomrs team assisted me with the application process, approval, and getting me into the apartment before my internship start date. My three months in the Roomrs apartment were genuinely great—I befriended my roommates, made new friends in the city, and loved the cleanliness and modern design of my apartment. Overall, I highly recommend Roomrs to anyone searching for apartments in New York City. They are easy to communicate with, efficient, and trustworthy.

June 1, 2024
Unprompted review
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Reply from Roomrs

Thank you for such a detailed review and the strong recommendation! Quick turnarounds for short-term leases, especially with a hard start date like an internship, are exactly the kind of situation Roomrs is built to handle, so it's great to hear that came together so smoothly. A clean, modern apartment paired with roommates who turned into friends is really the best version of the coliving experience, and we're glad it landed that way for you.

Thanks,
The Roomrs Team

Rated 5 out of 5 stars

great deal, comfortable, clean, great service

Great apartment service, completely newly renovated apartment, new furniture, clean and comfortable, great deal

September 1, 2024
Unprompted review
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Reply from Roomrs

Thank you for the kind words! Newly renovated apartments with modern furniture that are clean and comfortable on arrival are exactly what we aim to deliver, so it's great to hear that came through for you. A great deal on top of that is really the goal. Hope to have the chance to host you again down the line.

Take care,
The Roomrs Team

Rated 5 out of 5 stars

Good experience

Good experience. Convenient. Secure. Zack from customer support, on the website chat was very helpful. My stay with Roomrs set me up to get the lay of the land in NYC, while meeting a few others who'd been here a while. Thank you.

August 29, 2024
Unprompted review
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Reply from Roomrs

Thank you for sharing this, and a shoutout to Zack - we'll make sure that gets passed along! Helping people get the lay of the land in NYC while connecting with others who already know the city is one of the best parts of what we do, so it's great to hear that came through during your stay. Convenient and secure are baselines we hold ourselves to, and the team will appreciate the kind words.

Thanks,
The Roomrs Team

Rated 5 out of 5 stars

I had an outstanding experience with…

I had an outstanding experience with Roomrs during my move to NYC. Even though I was coordinating everything from India, the entire process was seamless. The sales, leasing, and customer service teams were incredibly professional and helpful, making this one of the smoothest transitions I've ever had. I highly recommend Roomrs as a 100% trusted company. Thanks to the entire team for their exceptional support!

August 5, 2024
Unprompted review
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Reply from Roomrs

Thank you for such a thoughtful review and the strong recommendation! Coordinating a move to NYC from India is no small thing, so it really means a lot to hear the process felt seamless from that distance. Professional, helpful support across sales, leasing, and customer service is the standard we hold the team to, and we're glad that came through for you. The team will appreciate the kind words.

Take care,
The Roomrs Team

Rated 5 out of 5 stars

I found a Room in NYC over Roomrs and can definitely recommend it!

I found a Room in NYC over Roomrs and can definitely recommend it! The application process is really easy and really helpful for Foreigners who are staying for a short amount of time in the US (eg. Internship/Studies) . You have the option to do a virtual tour of the whole place and there will be no surprises when you move there. The Check-In was really easy and the apartment is well equipped. The only thing which could be improved is maybe the cleanliness and the way to get to know your roommates (they usually’just’ send an email a few days before your arrival) but overall I can definitely recommend it

August 2, 2024
Unprompted review
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Reply from Roomrs

Thank you for the thoughtful review and the recommendation! An easy application process and virtual tours that match what you actually move into are exactly what we aim for, especially for international members coming in for short stays like internships or studies. We appreciate the honest feedback on cleanliness and the roommate introduction process too - those are areas we continue to think about as we look for ways to improve the experience.

Take care,
The Roomrs Team

Rated 5 out of 5 stars

Would definitely recommend

Roomrs made my move to nyc way easier and more flexible. All the process was quick and easy, overall experience 10/10 would definitely recommend to those looking to move to nyc.

August 1, 2024
Unprompted review
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Reply from Roomrs

Thank you for the kind words and the 10/10! A quick, easy process with the flexibility to make a move to NYC feel manageable is exactly what we aim for, so it's great to hear that came through for you. Really appreciate the recommendation.

Thanks,
The Roomrs Team

Rated 5 out of 5 stars

Simply fantastic!

This is an amazing experience, truly perfect for students who are new to the city. They offer amazing quality of communication and help with every step of the process. If you’re new to the city, this is how you wanna start your new life!!

August 2, 2024
Unprompted review
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Reply from Roomrs

Thank you for such an enthusiastic review! Helping students who are new to the city get a strong start is one of the things we care most about, since those early weeks can be overwhelming without the right setup. High-quality communication and support at every step is the standard we hold ourselves to, and we're glad that came through for you.

Thanks,
The Roomrs Team

Rated 5 out of 5 stars

Great Experience

June 1, 2024
Unprompted review
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Reply from Roomrs

Thank you for the kind words! A great experience is exactly what we aim to deliver, so it's good to hear that came through during your stay. Hope to have the chance to host you again down the line.

Take care,
The Roomrs Team

Rated 1 out of 5 stars

slum landlorrd

Dirty apartments upon move in. No running water. No fridge. Landlords who claim to have an after hours support line, but it's just an answering service that can't provide any help.

July 13, 2024
Unprompted review
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Reply from Roomrs

We're sorry to hear that your move-in experience did not meet expectations. Move-in readiness and accessible after-hours support are standards we take seriously, and we'd appreciate the opportunity to review your experience directly. Please reach out to us at support@roomrs.com so we can discuss.
Thanks,
The Roomrs Team

Rated 5 out of 5 stars

Could not recommend Roomrs enough

Could not recommend Roomrs enough - I moved to New York for my master's and Roomrs made the move super easy. I was able to apply and sign online, and the process was simple and straightforward. Moving to a new place can be extremely anxiety inducing, but the Roomrs team was very responsive and throughout my entire stay I was able to email actual humans and sort any issues out. The most important part for me was not having to worry about finding furniture before moving in, the rooms were fully furnished with tasteful appliances and furnishings. I had some maintenance and repair issues when I first moved in , but they were fixed within the week. No complaints overall !

June 30, 2024
Unprompted review
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Reply from Roomrs

Thank you for such a thoughtful review and the strong recommendation! Moving to NYC for grad school is a big transition, so it's great to hear the online application and signing process helped take some of the anxiety out of it. Being able to email actual humans and sort things out quickly is a standard we hold the team to, since that's exactly when responsiveness matters most. We're glad the early maintenance issues were handled within the week, and we appreciate you flagging that too.

Thanks,
The Roomrs Team

Rated 5 out of 5 stars

Absolutely amazing!

I truly have nothing but good things to say about roomrs. I took a leap of faith and signed a year lease (first lease signing in nyc so I was very nervous), and it was such a smooth, incredible process. My room was great, my roommates were so kind, and the roomrs team is awesome! Any issue we had was quickly resolved and communication was great, which is rare to find in nyc. For the price, this is an incredible option for those who are first time renters or anyone looking for a short- long term stay somewhere! All of my other roommates also loved roomrs, and were impressed with everything. The proximity to the train stations is also an added bonus and something you’ll be very grateful for. I recommend it to everyone I talk to about renting, if that means anything!

May 11, 2024
Unprompted review
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Reply from Roomrs

Thank you for such an enthusiastic review and the strong recommendation! Taking a leap on a year lease, especially as a first-time renter in NYC, is no small thing, so it really means a lot to hear the process felt smooth from start to finish. Quick issue resolution and clear communication are standards we hold the team to consistently, since you're right that they can be rare in this city. Glad the apartment, roommates, and location all came together to make it a great year.

Take care,
The Roomrs Team

Rated 5 out of 5 stars

Perfect NYC Room

This co-living apartment in Williamsburg is a fantastic find! The location is unbeatable, with amazing brunch spots and bars nearby, and McCarren Park just a short walk away. The room is cozy and well-maintained, and the roommates are friendly and respectful. The accessible roof offers stunning sunset views, making evenings special. Plus, it's only 20 minutes to get anywhere below 50th St in Manhattan during rush hour. Highly recommend for a great NYC experience! Five stars!

May 31, 2024
Unprompted review
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Reply from Roomrs

Thank you for such an enthusiastic review and the 5 stars! Williamsburg is a great neighborhood and we're glad the location lived up to it, especially with McCarren Park, brunch spots, and bars all in reach. A cozy, well-maintained room paired with friendly roommates and a rooftop with sunset views is really the full coliving experience working as intended, and we appreciate you calling all of it out.

Take care,
The Roomrs Team

Rated 5 out of 5 stars

Best opinion for an easy and quick move

Roomrs made my move in process soooo simple! I was having a hard time finding a place to rent and Roomrs accepted me so quickly. Additionally, it was fully furnished which was helpful and made moving in a lot quicker. They responded back to emails promptly and answered any questions or concerns I had. There are also different leasing options which is nice. There were monthly cleanings which were okay, but definitely could have gone without. Overall I am thankful for Roomrs and the service they provide! I would absolutely recommend this company.

May 31, 2024
Unprompted review
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Reply from Roomrs

Thank you for the kind words and the recommendation! Quick approvals and a fully furnished move-in are exactly what Roomrs is built to deliver, especially when finding a place feels like a slog. Flexible leasing options and responsive support are core to the experience, and we're glad both came through for you. We also appreciate the honest feedback on the monthly cleanings - that's something we continue to evaluate as we look for ways to improve consistency.

Thanks,
The Roomrs Team

Rated 5 out of 5 stars

Great experience overall

Great experience overall! Very easy move in and was able to live in a prime location. Great for short term leases or if you are in between places.

April 1, 2024
Unprompted review
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Reply from Roomrs

Thank you for the kind words! An easy move-in into a prime location is exactly what we aim for, especially for short-term stays or transition periods between places. Flexibility for those in-between moments is one of the gaps Roomrs was specifically built to fill, and we're glad that came through for you.

Take care,
The Roomrs Team

Rated 5 out of 5 stars

ROOMRS makes moving to the Big City easy

ROOMRS made it really quick, easy, and convenient to move to Brooklyn. Their system was very efficient and I was able to move in within 48 hours of applying. The customer service is responsive, and work with you whenever there is a problem with the apartment, access, maintenance, etc. I really enjoyed my experience staying with ROOMRS and I would reccomend them to others who are looking for a convenient, furnished, and low-stress option for housing in NYC.

July 15, 2023
Unprompted review
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Reply from Roomrs

Thank you for such a thoughtful review and the strong recommendation! Moving in within 48 hours of applying is exactly the kind of quick turnaround Roomrs is built to support. Responsive customer service that actually works with you when issues come up across the apartment, access, or maintenance is the standard we hold the team to, and we're glad that came through during your stay.

Thanks,
The Roomrs Team

Rated 5 out of 5 stars

Great experience for several months

Roomrs made my arrival in New York very straightforward. The apartment was in a great location and nicely furnished. It is very pleasant that it is cleaned regularly and I didn't have to worry about anything. The service was always very good. The prices are justified. All in all, a very good experience and I can recommend it to others.

March 31, 2024
Unprompted review
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Reply from Roomrs

Thank you for the kind words and the recommendation! A great location, a nicely furnished apartment, and regular cleaning so you don't have to worry about the day-to-day is exactly the bundle we aim to deliver. Solid service and fair pricing on top of that is really the goal, and we're glad that all came together to make your arrival in New York feel straightforward.

Take care,
The Roomrs Team

Rated 5 out of 5 stars

Easy solution for your stay in the city

highly recommend staying with roomrs if you are looking for an easy solution for your mid- to longterm stay in nyc. You can choose your room in your desired area online and they will take care of everything for you. I personally loved my room in Bushwick and got along very well with most of my roommates. The room had everything that I needed for my 6 months stay in the city and looked exactly like in the pictures online. They have very good customer service as well, so there is always someone available to help you!

February 1, 2024
Unprompted review
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Reply from Roomrs

Thank you for the kind words and the strong recommendation! Picking your room and area online and having the rest handled for you is exactly what we aim to offer, especially for mid- to long-term stays where the setup really matters. A room that matches the photos, good roommates in Bushwick, and accessible customer service across the six months is really the full experience working as intended, and we're glad it all came together.

Thanks,
The Roomrs Team

Rated 5 out of 5 stars

Great for remote workers

As a remote worker, I'm always looking for furnished short term leases. I was originally unfamiliar with the neighborhoods in NYC and the team did an amazing job helping me figure out what location would work best for me based on my budget, amenities, and activities. Move in/out was very smooth and the apartment was conveniently located and in good condition.

December 1, 2023
Unprompted review
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Reply from Roomrs

Thank you for the kind words! Furnished short-term leases are exactly what Roomrs is built around, especially for remote workers who need flexibility and a place that's truly ready to go. NYC neighborhoods can be tough to navigate from the outside, so it's great to hear the team was able to help match the location to your budget, amenities, and lifestyle. Hope to have the chance to host you again whenever the next stay comes up.

Take care,
The Roomrs Team

Rated 5 out of 5 stars

Great experience

I had a good experience with Roomrs for my move to NYC! Their seamless process eliminated the stress of finding a place in the city. The team is responsive, informative, and friendly, so I highly recommend Roomrs to anyone looking for a furnished room.

February 1, 2024
Unprompted review
Roomrs logo

Reply from Roomrs

Thank you for the kind words and the recommendation! Eliminating the stress of finding a place in NYC is exactly what Roomrs was built for, so it's great to hear that came through during your move. A responsive, informative, and friendly team is the standard we hold ourselves to, and we appreciate you calling that out.

Thanks,
The Roomrs Team

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