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ROOMSENSE Reviews 

197
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, expertise, and helpfulness from initial design to final installation. The service is frequently described as excellent, smooth, and stress-free. People are highly satisfied with the beautiful, well-crafted, and durable product quality, ensuring visions are perfectly matched. However, some customers noted issues with product accuracy, such as wrong measurements or missing components, and experienced communication problems. A few people also mentioned delays in the installation process or extended waiting times between different project stages.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, knowledge,... See more

Service

Users describe positive interactions with service, highlighting the professionalism and efficiency from... See more

Product

Clients share positive opinions on product, with many reviewers expressing delight and satisfaction with... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the excellent quality of... See more

User experience

Customers had positive experiences with user experience, often describing it as exceptional from start to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Viktor and Dana did a fantastic job of fitting my new kitchen. Very professional and proactive in resolving issues that arose with the electrics within my flat. Nothing too much trouble. Their craf... See more

Rated 5 out of 5 stars

Dana and Victor made the kitchen fitting and everything in between a perfect experience. What absolute stars!! Our beautiful kitchen was installed, with a bump in the road with an additional steel whi... See more

Company replied

Rated 5 out of 5 stars

The Roomsense offer of such exciting and pleasing range of kitchens couldn’t fail to draw us into buying an updated new one for ourselves. The design and clean pleasing lines on sale were perfect for... See more

Company replied

Rated 5 out of 5 stars

Victor & Dana were just wonderful throughout the whole experience of fitting my kitchen. They were very clean workers always clearung up. Checked everything was perfect and kept me up to date through... See more

Company replied


Company details

  1. Kitchen Remodeler
  2. Bathroom Remodeler
  3. Bathroom Supply Store
  4. Bedroom Furniture Store
  5. Kitchen Supply Store

Written by the company

At Roomsense, we specialise in high-quality fitted kitchens in Hertfordshire, along with fitted bathrooms, and fitted bedrooms at highly competitive prices. With a focus on superior craftsmanship, choice, and value, our dedicated team helps you design your dream room using advanced 3D software- either in our showroom or from the comfort of your home. We pride ourselves on excellent customer service and efficient turnaround, with detailed quotations often provided during your appointment. Discover why so many customers choose Roomsense for their fitted kitchens, bedrooms, and bathrooms across Cheshunt and the wider South East. Where quality meets affordability, visit our showroom or book a free home design consultation today.

CLAIM EXTRA DISCOUNT ON YOUR DREAM KITCHEN!

BOOK FREE Home Design Appointment NOW!

BOOK FREE Home Design Appointment NOW!
Terms and Conditions apply.

Contact info

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4.6

Excellent

TrustScore 4.5 out of 5

197 reviews

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4.6

All reviews

(197)

62 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant New Kitchen

I’ve just had a new kitchen fitted and was very impressed with the service l received. It started with DJ doing the survey who was at my house for most of the day and was very thorough precise in what he does. they were all so pleasant and helpful.I was very anxious about delivery, but everything was delivered on time, and Steve (Our fitter arrived with his brother Dave, and Steve 2) were brilliant.What hard workers they were. They were professional, polite and very tidy, nothing was too much trouble. He created and transformed my kitchen. I’d always ask for him if l needed a new kitchen.
I am so pleased with my kitchen and glad that l had this team on board. The units are fabulous quality, and this company deserves 10 stars.
I must also mention the office staff who were always available to answer any questions or queries that popped up.
Thank you.

February 26, 2024
Unprompted review
Rated 5 out of 5 stars

Great company very friendly

Great company very friendly, Andreas the kitchen designer is fantastic, Steve the kitchen fitter is amazing, he went above and beyond, would highly recommend you won’t be disappointed, don’t even consider anyone else, also there kitchen’s are high quality, very pleased with the whole team.

February 2, 2024
Unprompted review
Rated 5 out of 5 stars

Extremely happy with the kitchen

Extremely happy with the kitchen. The fitter (Steve) & his assistant, excellent job, great attention to detail and brilliant finish. They didn't mind doing a few extra touches to create a brilliant finish. Always on time and worked to schedule. Had no issues with the supply and deliveries. If you talk to anyone in the office make sure it's Ian. He's the professional one there. No nonsense company worth using.

February 8, 2024
Unprompted review
Rated 3 out of 5 stars

A beautiful kitchen.

We are very happy with the kitchen, it looks beautiful. But there was alot of issues. The design created checked over by 2 people didn't work and things had to be changed round. Some items were missed from the order. Then we had a cupboard that we had to wait a extra 2 weeks for that was out of stock. I had to phone the showroom alot to chase things up.

The builder was polite and helpful and did do a great job, we had no issues there.

January 16, 2024
Unprompted review
Rated 5 out of 5 stars

Very happy with Roomsense

Very happy with Roomsense. They installed a beautiful kitchen quickly and efficiently. Great customer service throughout and everything done according to plan. Really impressed.

November 30, 2023
Unprompted review
Rated 1 out of 5 stars

BIG MISTAKE

BIG MISTAKE

Installers are not in house and the fitter Roomsense chose failed to fit the kitchen! HUGE headache.
Surveyor failed to ensure design was feasible resulting in expensive last-minute extra plumbing
Sales person made assurances he failed to keep
Head office made matters worse and only tried to solve problems aftef 3 days when all the damage had been done. Its a pass the buck culture.

Go with someone who really owns their own business and delivers.

November 15, 2023
Unprompted review
Rated 5 out of 5 stars

My lovely new kitchen

Very, very pleased with my new kitchen from Roomsense. The first salesman, Mike was helpful and not pushy and I got more help when I went to the actual showroom to choose tiles etc. Steve who fitted it couldn't have been more helpful. Unobstrusive, he kept the disruption to a minimum and did an excellent job (with a little help from his friends). I would recommend Roomsense Kitchens.

October 18, 2023
Unprompted review
Rated 5 out of 5 stars

10 stars for an exceptional experience

I’ve just had a new kitchen fitted and if I could give this company 10 stars I would. From the first (of many) telephone conversations with Angela to Jeffrey coming out to design to DJ doing the survey they were all so pleasant and helpful and not once tried to be pushy. Everything was delivered exactly on time. Fitting day came and Steve (with some help from his brother Dave) spent a week installing my units and appliances. What a team!! They were professional, tidy and absolutely nothing was too much trouble. Their work was outstanding.
If you’re still deciding whether to buy from Roomsense, DO IT. The units are fabulous quality the staff are wonderful and if Steve arrives to do the install you’re on a winner all round.
A huge THANK YOU to all involved from Roomsense.

September 11, 2023
Unprompted review
Rated 2 out of 5 stars

Cant drink the tap water

Kitchen was fitted perfectly so had no problems with the fitter. The problem is now we cant drink the water from the kitchen tap. It makes us feel sick. We have asked for the fitter to come back and re do the pipe work which he did and he suggested it could be the washing machine as once the washing machine was turned off we could drink the water so reluctantly room sense did eventually after tons and tons of phone calls, get us a new washing machine which was then fitted. The problem is still there. We have to keep either buying bottles of water to drink or fill up the bottles from the outside tap as that is drinkable. If anyone knows how to fix this problem please let me know as we are desperate and this has been going on since June 2023.

August 30, 2023
Unprompted review
Rated 5 out of 5 stars

Best workmanship from lucas & team

Had the best experience working with Lucas. He made every bit of my kitchen work perfect. Was always efficient and on time. Went above and beyond to help with everything. I would 100% recommend his work to everyone.

June 19, 2023
Unprompted review
Rated 5 out of 5 stars

Dream Kitchen at Very Competive Price.

From start to finish the project went very smoothly. The designer, surveyor and fitters (Steve & Steve) were excellent nothing was too much trouble and I have ended up with my dream kitchen. If I move again I will use Roomsense without hesitation. In addition their pricing was very competetive. I could not recommend this company more highly.

January 16, 2023
Unprompted review
Rated 5 out of 5 stars

New Kitchen

We recently had a new Kitchen inc. all the appliances fitted by Roomsense Limited. Movzen & his Team of fitters and builders did an excellent job. We are very happy with our kitchen and would definitely recommend this Company.

February 25, 2023
Unprompted review
Rated 5 out of 5 stars

We are so glad we had Roomsense to fit…

We are so glad we had Roomsense to fit our kitchen. From beginning to end they provided an excellent service. The fitter Steve was so helpful,tidy and worked so hard. He is very professional and the finish to the installation is excellent. Could not have asked for more

January 23, 2023
Unprompted review
Rated 5 out of 5 stars

This is a review to state

This is a review to state, how much I would recommend Roomsense as a company.
Unfortunately I cannot post any photos, this is a shame as I would love to show off my new kitchen.
Great job guys we will be back in a year to do our bathrooms!!

February 6, 2023
Unprompted review
Rated 5 out of 5 stars

What a great find

What a great find. Roomsense Kitchens were professional and refreshing from the outset. They listened to what I wanted and they made suggestions to create and tweak a design that worked and looked fantastic. The delivery was on time and the whole project was completed in the timeline they said it would be. Yes I would Recommend.

February 18, 2023
Unprompted review
Rated 5 out of 5 stars

I have just had my new kitchen fitted…

I have just had my new kitchen fitted by Roomsense and I couldn't be happier.
From the start the designer Andreas was very accommodating and was always available to answer any questions I had.
Valdas who fitted the kitchen was extremely tidy and took great pride in his work.
The process from start to finish was very easy and there were no delays at all.
I would 100% recommend Roomsense.

January 23, 2023
Unprompted review
Rated 5 out of 5 stars

Kitchen instalation

We have had our kitchen installed by Roomsense. From start to finish everything went smoothly. The fitter who installed our kitchen was very good, he worked very hard and nothing was too much trouble for him and everything was finished perfectly. I have no hesitation in recommending Roomsense.

February 10, 2023
Unprompted review
Rated 5 out of 5 stars

Hassle Free

From start to finish, our experience with Roomsense was easy and hassle free.
The Designer was always on hand to answer questions and help with the design process.
Delivery was on time and the installation went very smoothly with a lot of attention to detail. The cost of the kitchen was very competitive compared to Wren and Howdens, who we also visited, with the added bonus that the quality is much better too.

I am so delighted with the experience that I will be using them for my bathroom too.

January 16, 2023
Unprompted review
Rated 5 out of 5 stars

Stunning Kitchen. Take the leap. Well worth it !…

The process from design to fitting was professional and thorough.
2 small criticisms. There were some delays and office staff did not communicate this to me. Also I would have assumed dust sheets would have been provided.
However the installation itself was flawless. Steve the fitter was the ultimate artisan. He clearly takes great pride in his work and this was displayed very clearly. I am somewhat of a perfectionist. Steve didn't disappoint. He was also informed, polite and tidy.
I would use this company again and highly
recommend to others.

November 29, 2022
Unprompted review
Rated 1 out of 5 stars

I had my kitchen fitted from them and…

I had my kitchen fitted from them and cost me all most 30,000 without appliances and after 5/6 months my cabinets started to peel and when I called them, I was sent this man who came and saw and didn’t say anything, after few moths I received email from them saying this isn’t covered in the warranty. Everything is ok till somethings goes wrong and then you see they don’t want to know the problem or keep telling me it’s not covered in warranty. Why was I given 10 year guarantee when a team not even cover after five or six months? So I am very disappointed and advise people to buy anything from these people..

September 18, 2022
Unprompted review
ROOMSENSE logo

Reply from ROOMSENSE

Thank you for your review however you should really state the facts not just what you want people to know. First of all your kitchen doors are lacquered which is basically spray painted, it is not a vinyl stuck on mdf that can peel. The man, as you describe him, is actually a representative who was sent to inspect on behalf of the manufacturer, based in Italy. All our doors have passed FIRA gold awards meaning they have gone through a variety of tests and seen to be of exceptional standard. Any manufacturer faults found with any doors would be replaced under the manufacturer warranty. Any warranty replacements do not cost us any money as a company. Any warranty replacements will not cost the manufacturer/ distributor based in the UK and as such if the inspector deemed your doors have a manufacturing defect then it will not cost the UK manufacturer / distributor anything. The inspector found that the doors in question were unintentionally damaged during the use of the kitchen. That was probably impact damage by accidentally knocking them with something whilst using the kitchen, most common is accidentally knocking with a pan or tin can. Another door has clearly blown due to moisture/ water ingress. A manufacturer warranty does not cover accidental damage or damage caused by water. Having seen photographs of the doors in question , it is clear that some corners have been knocked and chipped the paint. Finally your order was not £30,000. it was for £23,588. £17,358 was your units, appliances, quartz and glass splashbacks which represents good value. the rest, £6,230 was paid to the fitter for installation and building works such us tiling and plastering.

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