I just received the gorgeous shirt but upon trying it on, realized I'd ordered the wrong size as it's much too large for me. I have now requested an "even exchange" for the same shirt but one size sm... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
You should NOT make returns so difficult. It discourages customers from buying from you if they cannot return merchandise. If you want loyal customers, make it easier to return items not hard. Do n... See more
So far, I am dissatisfied with how long it is taking to receive this order of 3 items. I receive no satisfaction when trying to track my order, being asked repeatedly for the same information. Then, I... See more
Company replied
I've ONLY just ordered so can't speak to quality, service, or satisfaction with the garments, but they are lovely and exactly my style which is hard to find. The order process was way easy, and the... See more
3.5
Average
1K reviews
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love the prices and linen at affordable prices!
The prices and quality of the linen looks amazing. I have not received my order yet as I just made the purchase. Hoping that it arrives soon, I'm excited!
March 30, 2024
Unprompted review
Confusing using coupons
Confusing using coupons, New10, SAVE10 neither seemed to be available when I put the code in at checkout. Otherwise, you'll have to wait to see what my wife thinks, they are gifts. I hope your return policy is good.
March 28, 2024
Unprompted review
Love the products
Love the products. Great price. Easy to contact. Pleasant manners.
Bit slow on delivery.
March 28, 2024
Unprompted review
Easy and fun!…
It was very easy to select and order my items. I have purchased items from Roselini before and have never been disappointed. Can't wait to get my new spring clothes. Thanks Roselini!
March 26, 2024
Unprompted review
Beautiful products that are affordable
Beautiful products that are affordable. A website that is easy to place an order and pay.
March 25, 2024
Unprompted review
Check Out Experience
The checking out experience was quick and easy...It would be good to get an Invoice instead of the details of the purchase in the body of the purchase confirmation email.
March 24, 2024
Unprompted review
It was soooo easy to navigate my order.
March 21, 2024
Unprompted review
Easy to find what you are looking for!
The website makes it easy to find what you are looking for. Great prices and good quality.
February 29, 2024
Unprompted review
I am still waiting for my order that…
I am still waiting for my order that has not even shipped yet that i ordered on the 11th of February
February 27, 2024
Unprompted review
Reply from Roselinlin
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any inconvenience caused by the delivery issue.
I’d love to confirm more details about the issue you mentioned. Would you mind providing us with your order number? We've already sent a private message to you, please check and we are looking forward to your reply.
Our estimated delivery date is based on several factors, including the destination address, and the time we assemble and prepare your items for shipment. Due to the peak shopping season, the item may be delayed due to inventory constraints. You can check the shipping policy here: https://roselinlin.com/information/shipping-delivery.
We understand how important it is for our customers to receive their orders in a timely manner. We are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.
-----------------------------------------------------------------------------
Thank you for your reply. Regarding this issue, our representative have sent an email to you and discuss about a better solution, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.
If you need additional assistance, please feel free to contact us by email at service@roselinlin.com. We will reply to you within 24 hours.
Best regard,
Ashley
ROSELINLIN
Love the clothes
Love the clothes and shoes. Will wait until I receive my 1st order.
Thx
February 20, 2024
Unprompted review
Success
I received the correct size (XXL) and color (red) of shirt a kitten jumping out of a sweat shirt on Valentine's Day. She's so cute! She's very comfortable, too. Thanks!
February 14, 2024
Unprompted review
This is a weired company, do not buy anything from Roselinlin.
Last year I bought clothings more than $200 from Roselinlin. it took twenty days to receive these clothing. These clothes are wrong size and low quality. Some much like plastic clothes and do not look like the clothes in Roselinlin in FB photos. I wrote an email to them requesting a return, and they did not give me the return code until the 20th day. I calculated that the time had already exceeded the refun period given by Roselinlin, so I had no choice but to throw all the clothes in the trash can.
July 17, 2023
Unprompted review
Reply from Roselinlin
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused.
We are deeply sorry that you are not satisfied with our product and service. What we have been trying to do is to make you have a good experience of shopping.
Please note that we are a legitimate company.
Unfortunately we are not able to find your order with the user name. It would be appreciated if you could send us your order number to check.
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers. Please note we do not use standard size. Every item has its own size chart. Some of the items has smaller measurements than standard size, and some larger.
Items can be returned within 30 days from the final delivery date of the last parcel (except for final sale items, accessories, bags, underwears and swimwear).
For the return policy, you can check it here: https://roselinlin.com/information/return-policy
Customer only needs to CONTACT us for return authorisation within the return limit. As long as you get the return authorisation, it does not matter that much if you actually send back the order a little bit later.
If customer meet any issue during ordering, please feel free to contact us by chat for quick response or by email at service@roselinlin.com. By email we will reply to you within 24 hours.
You can click on the earphone icon at the lower right of our website to start a chat conversation. Or got to contact-us page, choose option OTHER-OTHER to find out the chat enter button.
Again, thank you for reaching out to us on Trustpilot. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding. We believe that our company will make better progress due to valuable customers like you.
Best regard,
Louisa
ROSELINLIN
Excellent quality
The quality of items I ordered from Roselinlin are excellent! The packaging is also excellent. Upon seeing the quality of my first order, I immediately placed my second order which I had queued up in "the cart".
February 9, 2024
Unprompted review
Carolyn's review.
It was quick and easy. The sizing was detailed; you didn't have to guess about what size should fit you.
January 25, 2024
Unprompted review
The product I bought is not in another…
The product I bought is not in another store, so it's special.
January 18, 2024
Unprompted review
I had looked at this item before
I had looked at this item before, but what sold me on buying it was the discounted price.
January 16, 2024
Unprompted review
I like the selection of clothing…
I like the selection of clothing offered by your company.
Items are not overpriced.
January 15, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.