I'd like to think of myself as a regular at Route One, many colourways now line my staircase, it seems that when I least expect, they come up with the goods and catch my eye, prompt delivery of t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been ordering from route one for some time now, I cannot recommend them highly enough! From their epic sales to their outstanding customer service, they're always on point! Delivery is quick and... See more
Company replied
Absolutely in love with these Vans Half-Cabs. Love the purple/green colourway, and the quality is exactly what you'd expect from Steve Cab. They're incredibly comfy and my feet feel snug, support and... See more
Found a unique pair of superstars paid for next day arrived quickly and when sorting an issue regarding delivery (my fault) maddie replied quickly to try and help sort the issue out as best they cou... See more
Company replied
Company details
Written by the company
Since 1989 Route One Skate Shop has served skaters the biggest range of skate clothing & skateboard equipment at the best prices. We stock top skate brands, with skate shoes from Nike SB and New Balance and clothing from Carhartt WIP, Dickies & Butter Goods.
Contact info
Buffer Depot, Badminton Road, Acton Turville, GL9 1HE, Badminton, United Kingdom
- 0800 840 1010
- orders@routeone.co.uk
- www.routeone.co.uk
4.6
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great packaging Quick delivery
August 14, 2026
Quick delivery
August 14, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Great service.
August 7, 2026
Reply from Route One
Hey Steven,
Thank you for the 5 stars!
Really pleased to see you were happy with the service.
Long may this continue!
All the best,
Meg
Route One Customer Care
Excellent
Nice website, good range, some very good sale deals, very easy and reliable, highly recommended.
August 13, 2026
Reply from Route One
Hey there,
Love seeing this!
Thank you for the recommendation - we hope to welcome you back again soon.
All the best,
Meg
Route One Customer Care
Meg was attentive
Meg was attentive, understood my issue and resolved quickly. She is empowered to listen and act accordingly! Great service.
August 11, 2026
Reply from Route One
Hey Stephen,
Thank you so much for this lovely review!
It was a pleasure helping you, and I'm really glad we got things sorted quickly.
Don't hesitate to reach out if you need anything else!
All the best,
Meg
Route One Customer Care
Great choice of skating brands with…
Great choice of skating brands with timely and secured delivery 🤘🏻
August 11, 2026
Reply from Route One
Hey Stevo,
Thank you for the great feedback.
Awesome to know that you are loving the brands we sell.
Hope to see you again soon.
All the best,
Meg
Route One Customer Care
Reply from Route One
Hey Michal,
Thank you for the awesome feedback!
We're happy you're happy.
You know where we are if you ever need any help in the future.
All the best,
Meg
Route One Customer Care
Shameless
Ordered a brand new pair of shoes which were full of scuff marks. No response to two emails I've sent asking for an explanation.
July 23, 2026
Unprompted review
Reply from Route One
Hi Nick,
We are so sorry that there has been an issue with your purchase.
I'm unable to locate an order number linked to this review, and I can't find anything matching this in our inbox. Could you please call us on 0800 840 1010? I'll then be able to discuss this with you directly and provide my personal work email address so you can send over the photos.
Hope to get this sorted for you soon.
Kind Regards,
Meg
Route One Customer Care
Bought a deck on August 9th got the…
Bought a deck on August 9th got the deck put the trucks on last night on the 19th the I spotted two big cracks down the middle where the layers of the deck are splitting apart can’t get a refund on this deck because they gripped the deck for me and won’t take refund if the decks already been gripped DO NOT buy from route one if u want already broken decks
August 10, 2026
Reply from Route One
Hey Hayden,
We're really sorry to hear there's a fault with your board!
We will accept it back for a refund or replacement if it's confirmed as faulty - whether or not it's been gripped makes no difference if there's a genuine defect.
I've checked our inbox and can't find any previous correspondence from you on this.
I'll get in touch with you now so we can get this resolved.
Kind Regards,
Meg
Route One Customer Care
Ordering and delivery was perfect!
August 13, 2026
Reply from Route One
Hey Louis,
Thank you for the great feedback.
We'll be sure to pass this along to our team - it's great to know everything ran smoothly for you.
All the best,
Meg
Route One Customer Care
Fantastic company
Fantastic company, been shopping here for years and never had an issue!
March 12, 2026
Reply from Route One
Hey there,
Appreciate the awesome feedback.
We're so grateful for loyal customers like you! Thank you for sticking with us over the years - we'll keep working hard to keep it that way.
All the best,
Meg
Route One Customer Care
Reply from Route One
Hey Rich,
Wow, thank you!
Comments like this make our day. So glad you loved the site and found great deals.
See you next time!
Meg
Route One Customer Care
Reply from Route One
Hey William,
Thanks for the fab feedback!
Great to know you would love to come back.
Let us know if you ever need any help choosing your next pair.
All the best,
Meg
Route One Customer Care
Good delivery, but expensive returns
Delivery was good and fast. However, returns are not customer-friendly, as the sender has to cover the return shipping costs. Since I ordered from Germany, this means around €20 (about £18) for a return, which is quite expensive.
August 10, 2026
Reply from Route One
Hey Tom,
Thank you for your feedback.
Super pleased to know your purchase got to you in good time!
We appreciate you highlighting this, and we'll continue to look at ways to improve the experience for international customers.
Kind Regards,
Meg
Route One Customer Care
Ordered and delivered on time..Grandson…
Ordered and delivered on time..Grandson thrilled with his jeans. Will be using u again..
August 10, 2026
Reply from Route One
Hey Ginny,
Aww, this made our day!
Thank you for letting us know your grandson is happy with his jeans, and a massive thanks for trusting us with your order.
We'll be here whenever you need us again!
All the best,
Meg
Route One Customer Care
Trainers never arrived
I just came back from holiday, to find my trainers were never actually delivered so no not happy what’s worse is my mum is so old she had no idea how to deal with this while I was away and also to polite to tell me and ruin my holiday
June 18, 2026
Reply from Route One
Hi Jamie,
Thank you for getting in touch regarding this matter.
Our records show that Royal Mail has confirmed these items were delivered back in June.
I understand we're currently corresponding with you via email and are awaiting some further details from your end.
Looking forward to hearing from you soon.
Meg
Route One Customer Care
Quick and easy transaction's
Quick and easy transaction's. Even took the VAT off automatically oh and sick trainers 🤙
August 7, 2026
No issues
No issues. Straightforward ordering and very importantly, royal mail not EVRI delivery for me!
August 10, 2026
Trainers arrived quickly at a great price too
Trainers arrived quickly. Great price. Perfect service 👍
August 10, 2026
Great customer service very…
Great customer service very professional and supportive when I need a little help fantastic quality and prices I'd highly recommend shopping here
August 10, 2026
Reply from Route One
Hi there,
Thank you so much for your fantastic feedback! We're delighted to hear you found our customer service professional and supportive when you needed a little help.
It's also great to know you're happy with the quality and prices we offer. Your recommendation really means a lot to us!
We truly appreciate your support and hope to see you again soon!
All the best,
Maddi
Route One Customer Care
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