I would like to say how amazing Slobhan in the BRI pharmacy, I sometimes dread having to pick meds up with the queue and waiting times. She is always helpful helping people with babies, getting the... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well organized pharmacy. I always use Rowlands Pharmacy online app for ordering GP prescribed medicines online. They get delivered promptly buy Royal mail to home address with free service. The enti... See more
Company replied
I really enjoy the whole repeat prescription process it’s just so simple. Log on to the app, pick the things I need and a couple of days later they pop through my letter box. In the many years I’ve us... See more
Company replied
You don’t have to worry about remembering to renew your prescription, Rowlands Pharmacy do everything for you They send you reminders to renew your prescription,which you tick the medication nee... See more
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Company details
Written by the company
Established in 1810 and with over 300 locations across the UK, Rowlands Pharmacy stands as the longest-established chain of community pharmacies in the UK. For over 200 years, we have remained a hub of healthcare support, continually evolving to become a more dependable and accessible pharmacy. With our experience and knowledge, we proudly work with local GPs to dispense thousands of prescriptions to customers nationwide. You may have noticed that your local Rowlands may look a bit different. As proud members of the Numark family, we’re showcasing the Numark brand to highlight our togetherness and commitment to our communities
Contact info
Rivington Road, WA7 3DJ, Runcorn, United Kingdom
- 01928 750 548
- patientexperience@rowlandspharmacy.co.uk
- www.rowlandspharmacy.co.uk
4.0
Great
766 reviews
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Replied to 95% of negative reviews
Typically replies within 1 week
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They used to be a really good chemist
They used to be a really good chemist. Then claire the pharmacy manager left and it all went downhill. You can never get them to answer the phone, no matter what time you ring and yet they always have enough staff in. I get regular meds 2x monthly and from ordering via gp to getting them, its around 5 days. However, on multiple occasions I have had a text to say my prescription is ready for collection, only to get there and find items missing and they have had to order them in. I was advised originally that the 5 day turnaround was to make sure all meds were ordered in on time and patients didn't have to wait again for their medication to finally come in.
February 27, 2026
Unprompted review
Reply from Rowlands Pharmacy
Good Afternoon Caroline,
I am sorry to learn of your recent poor service when using our Pharmacy, in order for me to investigate this matter further please can you advise of further details by contacting our team at patientexperience@rowlandspharmacy.co.uk quoting 'TrustPilot' and including the branch you attended as well as further details of the incident.
Kind Regards
Lauren
Great pharmacy been going here for…
Great pharmacy been going here for years now and the staff are always helpful, Shama is amazing if you have any questions she is really helpful and Humaira shes always lovely and any help I need she's there ☺️
February 27, 2026
Unprompted review
Reply from Rowlands Pharmacy
Good Afternoon Mr Rehman,
Thank you for your wonderful feedback, I will ensure that this is reaches the Nithsdale Road Team and that they are recognised for all of their hard work.
Kind Regards
Lauren
Customer service is second to none
Customer service is second to none. Wendy and the team are so helpful, knowledgeable, patient, just lovely.
February 27, 2026
Unprompted review
Reply from Rowlands Pharmacy
Good Afternoon Jacqui,
Thank you for your wonderful feedback, to ensure that this is reaches the correct Team and that they are recognised for all of their hard work, please can you confirm which pharmacy this is in relation to?
Kind Regards
Chelsea
My son had a rash and dry skin on his…
My son had a rash and dry skin on his hand and arm, we couldn't get a doctors appointment for 3 days so went to our regular chemist for to have look, quickly diagnosed the problem and gave us the treatment. Thanks you to ghe dtaff
February 27, 2026
Unprompted review
Reply from Rowlands Pharmacy
Good Afternoon Keith,
Thank you for your wonderful feedback, I will ensure that this is reaches the Corstorphine Team and that they are recognised for all of their hard work.
Kind Regards
Chelsea
Rowlands pharmacy.
All the staff I've personally came in contact with have been very helpful.
Turnaround time from handing in a prescription to dispensing is very good.
Certainly recommend Rowlands Pharmacy, Glasgow east end.
February 26, 2026
Unprompted review
Reply from Rowlands Pharmacy
Good Afternoon Will,
Thank you for your wonderful feedback, I will ensure that this is reaches the Bridgeton Cross Team and that they are recognised for all of their hard work.
Kind Regards
Chelsea
No complaints at all!
Friendly, helpful staff. Medication arrives quickly. Communication is good. No complaints at all!
February 26, 2026
Unprompted review
Reply from Rowlands Pharmacy
Good Afternoon Joanne,
Thank you for your wonderful feedback, I will ensure that this is reaches the Wrenthorpe Team and that they are recognised for all of their hard work.
Kind Regards
Lauren
Why is rowlands still open
As am writing this review I have had no medication delivered. I have my medication delivered weekly. Im on weekly scripts for certain reasons. Ive complained once already about, it was fine for two weeks and now its gone back to square 1. When I asked why my meds wasn't delivered. The excuse that I got was they are short staffed and everything is all over the place which is why I was missed.off the delivery list. I explained to them. They have left me without medication tomorrow morning. They said that they will make sure am delivered to first due to not having medication. The girl on the phone didnt even sound bothered at all. She sounded.more.bothered that they were shirt staffed. This is a stress for me every week Some of my medication is my mental health ones. Ive already put a complaint in so just waiting for a reply.
February 24, 2026
Unprompted review
Reply from Rowlands Pharmacy
Good Afternoon Laura,
I am sorry to learn of your recent poor service when using our Pharmacy, in order for me to investigate this matter further please can you advise of further details by contacting our team at patientexperience@rowlandspharmacy.co.uk quoting 'TrustPilot' and including the branch you attended as well as further details of the incident.
Kind Regards
Lauren
Helpful understanding staff
Staff were most helpful and got a remedy for my ailment.
February 20, 2026
Unprompted review
Reply from Rowlands Pharmacy
Good Afternoon,
Thank you for your wonderful feedback, I will ensure that this is reaches the Crossgate Team and that they are recognised for all of their hard work.
Kind Regards
Lauren
Been using here for years
Been using here for years. Always a great service and great care given
February 20, 2026
Unprompted review
Reply from Rowlands Pharmacy
Good Afternoon Amie,
Thank you for your wonderful feedback, I will ensure that this is reaches the Corstorphine Team and that they are recognised for all of their hard work.
Kind Regards
Lauren
Reply from Rowlands Pharmacy
Good Afternoon Joanne,
Thank you for your wonderful feedback, I will ensure that this is reaches the Cupar Team and that they are recognised for all of their hard work.
Kind Regards
Lauren
Great Service & friendliness 😀
I received a text telling me my medication was ready for me, which is great. I visited the shop and was greeted with a smile and was delighted that it was ready. I have been with Rowlands Crossgate for a number of years and the new staff are always great.
February 19, 2026
Unprompted review
Reply from Rowlands Pharmacy
Good Afternoon Elizabeth,
Thank you for your wonderful feedback, I will ensure that this is reaches the Crossgate Team and that they are recognised for all of their hard work.
Kind Regards
Lauren
Reply from Rowlands Pharmacy
Good Afternoon Drew,
Thank you for your lovely feedback. So, we can ensure the team is recognised, please could you share which Pharmacy you attended?
Kind Regards
Lauren
The member of staff I spoke to was very informative and friendly
The member of staff I spoke to was very informative and friendly. After I explained my ailment they suggested a further form of medication that would suit me better.
I mentioned that this pharmacy had a much better vibe and far more friendlier than Boots across the road.
February 19, 2026
Unprompted review
Reply from Rowlands Pharmacy
Good Afternoon Dave,
Thank you for your wonderful feedback, I will ensure that this is reaches the Crossgate Pharmacy Team and that they are recognised for all of their hard work.
Kind Regards
Lauren
Very friendly and efficient staff…
Very friendly and efficient staff member. Always a good service at this Chemist. Thank you 😊
February 19, 2026
Unprompted review
Reply from Rowlands Pharmacy
Good Afternoon Caroline,
Thank you for your lovely feedback. So, we can ensure the team is recognised, please could you share which Pharmacy you attended?
Kind Regards
Lauren
I am so happy with Rowlands Pharmacy in…
I am so happy with Rowlands Pharmacy in Stevenston! The staff there are always extremely polite, friendly, and helpful. Even though English is not our first (or even second) language, they always listen carefully, patiently, and kindly help us understand everything we need. It’s always a pleasure to speak with them. I have never seen such a welcoming and supportive team in any pharmacy before. Thank you for making every visit so easy and pleasant!
February 16, 2026
Unprompted review
Reply from Rowlands Pharmacy
Good Afternoon,
Thank you for your wonderful feedback, I will ensure that this is reaches the Stevenston Team and that they are recognised for all of their hard work.
Kind Regards
Lauren
Friendly and helpful staff
Friendly and helpful staff, always take the time to make sure you have everything you need.
February 13, 2026
Unprompted review
Reply from Rowlands Pharmacy
Good Afternoon,
Thank you for your wonderful feedback, I will ensure that this is reaches the Stevenston Team and that they are recognised for all of their hard work.
Kind Regards
Lauren
Helpful service
February 14, 2026
Unprompted review
Reply from Rowlands Pharmacy
Good Afternoon Craig,
Thank you for your wonderful feedback, I will ensure that this is reaches the Alberta Team and that they are recognised for all of their hard work.
Kind Regards
Lauren
Took me last minute and were a massive…
Took me last minute and were a massive help
February 14, 2026
Unprompted review
Reply from Rowlands Pharmacy
Good Afternoon Robbie,
Thank you for your wonderful feedback, I will ensure that this is reaches the Alberta Team and that they are recognised for all of their hard work.
Kind Regards
Lauren
Staff are always friendly and very…
Staff are always friendly and very helpfull
February 13, 2026
Unprompted review
Reply from Rowlands Pharmacy
Good Afternoon,
Thank you for your wonderful feedback, I will ensure that this is reaches the Stevenston Team and that they are recognised for all of their hard work.
Kind Regards
Lauren
Very helpful
Very helpful, kind and compassionate staff who go above and beyond to provide an excellent service. So impressed that my mother changed to this chemists. Fast and prompt supply of medication.
February 12, 2026
Unprompted review
Reply from Rowlands Pharmacy
Good Afternoon Fiona,
Thank you for your wonderful feedback, I will ensure that this is reaches the Wrenthorpe Team and that they are recognised for all of their hard work.
Kind Regards
Lauren
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