I was really shocked today to find out that after purchasing 4 tickets to the Highway Festival this weekend the 15th May at full price the Albert hall is giving up to six tickets free to blue light... See more
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I took my family of 11 to celebrate my 77th birthday. We saw a performance of Ovo by Cirque du Soleil. I had purchased VIP tickets. My families ages went from 5 through the teens to myself in my seven... See more
This Magnificent, historical hall is steeped with history so much when I walked around I wondered how many famous people had I walked in their footsteps. All the staff were amazing including Andr... See more
We attended our annual visit to see Handel’s Messiah on Good Friday. This was a special visit being my 47th year on the trot & the actual 150th performance of the Messiah by the RCS. The visit was how... See more
Company details
Information provided by various external sources
The most iconic London venue www.royalalberthall.com www.twitter.com/royalalberthall http://life.royalalberthall.com
Contact info
Kensington Gore, SW7, United Kingdom
- www.royalalberthall.com
Amazing
Amazing. went to see a Hollywood Christmas's the seats where unbelievable and a great night was had. The mulled wine was amazing according to my better half.
December 31, 2018
Unprompted review
Appalling staff behaviour!
Appalling staff behaviour!
I would have given this a 4 star or even a 5 if not for the uncalled for and unbecoming customer service from Sam !
We had a great night - last night Sun,25/11/18 and the end of the Classical Spectacular was the cherry on the cake for a friend's birthday. However at around 10:30 we tried to exit through the doors on the left after we realised we had exited on the right by error(main front entrance) ,Sam came up to us stood right in front of us with her arms stretched out and said that we could not be readmitted?
I politely said to her the show was over and we are simply trying to exit so we can walk to the piccadilly line underground station which we believe is to the left.
We said to her we had just attended the show and even then there was no other show to be held-this was the last show for the day and for the tour.
She adamantly refused. She made us feel like we shouldn't be there and very embarrassed by the whole encounter with her. At that point most people were on the outside waiting for their coaches or taxis .
At least she would have had the courtesy to ask where and what station we wanted and probably advice on how and the quickest way to get there. However she was more insistent on us not being able to go through or anywhere in the building for that matter. At this point I asked what her name was and informed her I would be making a complaint and write a review regarding her behaviour.
Surely courtesy & good customer service would not be too much to ask from the staff of the Prestigious Royal Albert Hall ?
November 26, 2018
Unprompted review
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