A huge and comprehensive range of whiskies to suit all tastes and all budgets. We were visting from Australia and were given first rate customer service and attention. The staff member was happy to sh... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Excellent selection. Royal Mile has fantastic selection of Whiskies. Great prices. Bottles were packaged excellent to reduce damage. Prices are great. Easier for me to get allocated whiskies in the US... See more
This was my first experience with Royal Mile Whiskies and I found them to be efficient in the way my order was processed. The website was easy to navigate and provided details on the whiskey I was int... See more
The purchasing was easy and delivery time was excellent, the difficult part I had was in the choice. I know absolutely nothing about the whiskey distillery business, I knew about single malts etc but... See more
Company details
Written by the company
Established in 1991, we have become known worldwide for our excellent whisky range at our home here on the Royal Mile opposite St Giles Cathedral. Our friendly and knowledgeable team have between them more than 100 year's experience helping people get the best bottle. We also bottle our own whiskies that we think are excellent - so you can always trust to find something unique that you can't get anywhere else.
Contact info
379 High Street, EH1 1PW, Edinburgh, United Kingdom
- 0131 524 9380
- contact@royalmilewhiskies.com
- www.royalmilewhiskies.com
4.9
Excellent
498 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good online whisky shop
Royal Mile always gets my order prepared and shipped quickly. They are a great whisky shop.
July 11, 2025
Reply from Royal Mile Whiskies
Hi Peter, We really appreciate your nice feedback, and are incredibly grateful for your continued custom. Look forward to assisting you on future orders. Slainte!
Clay - RMW
Excellent service
Excellent service. Prompt delivery and will be loved by my partner for his bday present. Thank you again.
July 11, 2025
Reply from Royal Mile Whiskies
Thank you for the kind words, Sally! We're honoured that you trust us with such an important selection. Kindest Regards.
Clay - RMW
The selection of drinks is large and low cost
The selection of drinks is large enough to give a range of types of taste. Also the non whisky selection is equally good. Price is very good indeed and it comes despatched straight away. Delivery system is not them and can be a bit up and down but that's not their fault. Easy to use web site just check addresses as it does fault out on occasions.
July 9, 2025
Reply from Royal Mile Whiskies
Hi John, Thanks so much for your order and your kind (and comprehensive) review. We look forward to assisting you in the future. Slainte!
Clay - RMW
80th Birthday present for my brother
80th Birthday present for my brother. Ordering easy and delivery very prompt.
Thank you
July 3, 2025
Reply from Royal Mile Whiskies
Thanks so much for trusting us with such an important order. Kindest Regards
Clay - RMW
Reply from Royal Mile Whiskies
Thank you for your kind words about our passionate team, Leslie! See you on the next order.
Elena RMW
Royal Mile Whiskies Fantastic
Royal Mile Whiskies what can i say Fantastic and professional service they defiantly know there stuff. A magnificent choice of the amber nectar to choose from and well worth a visit to the shop. Thank you
July 1, 2025
Reply from Royal Mile Whiskies
Thanks for taking the time to write us this lovely review, Craig. It really means a lot to us. Feel free to reach out with questions any time.
Elena RMW
Always a prompt service
Always a prompt service. Never had a concern with any purchases.
July 7, 2025
Reply from Royal Mile Whiskies
Thanks, Robert. We're very happy to hear that we have always managed to impress you.
Elena RMW
Very quick and simple way to order
July 2, 2025
Reply from Royal Mile Whiskies
Hi Janice! We aim to impress.
Elena RMW
Great whisky
Very well packaged, delivered quickly always a good company to get my husband's birthday present from
July 4, 2025
Reply from Royal Mile Whiskies
Thanks, Julie! We're very happy that the ordering process went smoothly for you.
Elena RMW
Great service and a fantastic whisky…
Great service and a fantastic whisky too. Would highly recommend
July 1, 2025
Reply from Royal Mile Whiskies
Thank you for your kind words! See you on the next order.
Elena RMW
Great experience
Great experience, fantastic price and delivered earlier than expected, will come back for sure
July 2, 2025
Reply from Royal Mile Whiskies
Hi Alberto, thanks for taking the time to leave us a review. We're very happy to hear that you had a great experience shopping with us.
Elena RMW
Great all round service!
Great variety of choice, well described, well priced and excellent turnround time once ordered!
July 1, 2025
Reply from Royal Mile Whiskies
Thanks, Simon! We try our best.
Elena RMW
Excellent service and quick delivery of…
Excellent service and quick delivery of a very well packaged product. Thank you!
June 24, 2025
Reply from Royal Mile Whiskies
Thanks for your kind words. See you on the next order!
Elena RMW
Reply from Royal Mile Whiskies
Thanks for taking the time to give us 5 stars, Andy! Enjoy your purchase.
Elena RMW
Super quick delivery
Super quick delivery.
Beautiful packaging, beautiful book! Can't wait to give it to my hubby!
July 1, 2025
Reply from Royal Mile Whiskies
Thanks, Melanie. We hope your husband is as happy as you!
Elena RMW
Reply from Royal Mile Whiskies
Thanks, Joe! Enjoy your drams.
Elena RMW
Quickly despatched and well packaged
Quickly despatched and well packaged. Great whisky too 🥃🥃🥃
June 27, 2025
Reply from Royal Mile Whiskies
Thanks, Janette. We do pride ourselves on our packing methods.
Elena RMW
Reply from Royal Mile Whiskies
Hi Eviepopz, we're happy that you are happy with your order.
Elena RMW
Reply from Royal Mile Whiskies
Thanks, Andre! Your 5 stars mean a lot to us.
Elena RMW
Whisky arrived sooner than expected
Whisky arrived sooner than expected. Fabulous customer service. Will buy again confidently.
June 27, 2025
Reply from Royal Mile Whiskies
Thanks, Karen! Our warehouse team are superstars and are very efficient at getting orders packed and out the door. We'll make sure your kind words are passed along to them.
Elena RMW
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.