Royal Mile Whiskies Reviews 

498
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention the impressive and comprehensive selection of rare whiskies available, noting that finding products and completing the online purchasing process is exceptionally smooth, straightforward, and easy to navigate. People also love the remarkably prompt international delivery service and the extremely secure, protective packaging that consistently keeps all delicate ordered bottles completely safe and intact during transit. Some reviewers were not happy with occasional delivery delays, pointing out that international shipments took much longer than expected or that couriers required multiple attempts to successfully complete parcel drop-offs.

What people talk about most

Delivery service

Reviewers express high satisfaction with the delivery service, noting extremely swift and prompt shipping... See more

Product

Users describe positive interactions with product, highlighting the brilliant choice available and hard to... See more

Service

Customers consistently note positive experiences with service, highlighting that it is impeccable, speedy,... See more

Order

Reviewers highlight positive aspects of order, noting smooth purchasing experiences and very quick delivery... See more

Price

People report positive experiences with price, highlighting great values and competitive pricing across a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A huge and comprehensive range of whiskies to suit all tastes and all budgets. We were visting from Australia and were given first rate customer service and attention. The staff member was happy to sh... See more

Rated 5 out of 5 stars

Excellent selection. Royal Mile has fantastic selection of Whiskies. Great prices. Bottles were packaged excellent to reduce damage. Prices are great. Easier for me to get allocated whiskies in the US... See more

Rated 5 out of 5 stars

This was my first experience with Royal Mile Whiskies and I found them to be efficient in the way my order was processed. The website was easy to navigate and provided details on the whiskey I was int... See more

Rated 5 out of 5 stars

The purchasing was easy and delivery time was excellent, the difficult part I had was in the choice. I know absolutely nothing about the whiskey distillery business, I knew about single malts etc but... See more


Company details

  1. Liquor Store
  2. Alcohol Store

Written by the company

Established in 1991, we have become known worldwide for our excellent whisky range at our home here on the Royal Mile opposite St Giles Cathedral. Our friendly and knowledgeable team have between them more than 100 year's experience helping people get the best bottle. We also bottle our own whiskies that we think are excellent - so you can always trust to find something unique that you can't get anywhere else.


Contact info

4.9

Excellent

TrustScore 5 out of 5

498 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(498)

118 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent range

Excellent range. Good price. Speedy delivery.

July 28, 2025
Royal Mile Whiskies logo

Reply from Royal Mile Whiskies

Thanks, Steve. We’re glad you were happy with the range, pricing and delivery speed.
Megan - Royal Mile Whiskies

Rated 5 out of 5 stars

Great choice of products found the…

Great choice of products found the exact Cognac I was looking for and it was delivered to my door within a couple of days . Excellent service

July 25, 2025
Royal Mile Whiskies logo

Reply from Royal Mile Whiskies

Thank you, Sandra. We’re pleased you found the cognac you were looking for and that it arrived quickly and safely.
Megan - Royal Mile Whiskies

Rated 5 out of 5 stars

Very easy to order and rapid delivery

Very easy to order and rapid delivery. Goods very well wrapped and arrived in pristine condition.

July 28, 2025
Royal Mile Whiskies logo

Reply from Royal Mile Whiskies

Thanks, Lynda. We’re glad your order arrived promptly and in great condition.
Megan - Royal Mile Whiskies

Rated 5 out of 5 stars

Very easy to order fast delivery

Very easy to order fast delivery

July 28, 2025
Royal Mile Whiskies logo

Reply from Royal Mile Whiskies

Thanks for your review. We’re glad ordering and delivery were straightforward.
Megan - Royal Mile Whiskies

Rated 5 out of 5 stars

Great place to find unique whisky

Great place to find unique whisky. The store staff is very helpful and ordering online is very quick with fast delivery. Definitely my go to place to whisky.

July 28, 2025
Royal Mile Whiskies logo

Reply from Royal Mile Whiskies

Thank you, Matt. We’re delighted to hear you’ve found unique bottles with us and that both our shop and online service have worked well for you.
Megan - Royal Mile Whiskies

Rated 5 out of 5 stars

Delivery was quick and they had a…

Delivery was quick and they had a whisky I couldn't find elsewhere for a better price

July 9, 2025
Royal Mile Whiskies logo

Reply from Royal Mile Whiskies

Thanks for taking the time to leave us a review. We're very happy to hear that you had a great experience shopping with us.

Elena RMW

Rated 5 out of 5 stars

Recommended

Good service and polite staff.

July 15, 2025
Royal Mile Whiskies logo

Reply from Royal Mile Whiskies

Thank you for your kind words! See you on the next order.

Elena RMW

Rated 5 out of 5 stars

Will buy again

Very well packaged and bottle in perfect condition!

The bottle itself, Ben Nevis 10, is lovely though not perhaps for the inexperienced palate.

July 14, 2025
Royal Mile Whiskies logo

Reply from Royal Mile Whiskies

Hey Jamie! Thanks for the review. If you're after some recommendations, just get in touch.

Elena RMW

Rated 5 out of 5 stars

Job done.

Easy to order, delived on time.

July 14, 2025
Royal Mile Whiskies logo

Reply from Royal Mile Whiskies

Thanks for your lovely review, David.

Elena RMW

Rated 5 out of 5 stars

Goods were delivered in 48 hours

Goods were delivered in 48 hours, well packaged with no issues.

July 11, 2025
Royal Mile Whiskies logo

Reply from Royal Mile Whiskies

Thanks for your custom and the positive feedback. We love a good, no-issue delivery, and glad that you've received it quickly. Do get in touch if we can assist in the future. Slainte!

Clay - RMW

Rated 5 out of 5 stars

As Advertised

As advertised. My shipment crossed an ocean at a continent unscathed...

July 4, 2025
Royal Mile Whiskies logo

Reply from Royal Mile Whiskies

Hi Joseph, thanks so much for your feedback and your return custom, it means a lot to us. Unscathed shipments are our favourite! Do get in touch if we can assist further. Slainte!

Clay - RMW

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