Red Rock Estate & Property Management Reviews 337

Stacy Head was very helpful and professional. She quickly understood my issue and provided an effective solution. The whole process was smooth, and her communication was clear throughout. I’m very satisfied with the support I received.
Thank you Stacy, thank you Red Rock.

We have dealt with various managing agents in different properties over the years, and Red Rock is one of the best we've known. Charlotte Luck has been our main contact at Red Rock-- she's very knowledgable, always responsive, and genuinely cares about the leaseholders. Ours is a rather challenging mixed development, not yet completed, and with numerous flaws left by the owner and builders ... so Charlotte had a lot of emergency repairs and improvements to deal with, which she always handled promptly and professionally. The freeholder has sadly just changed to a new agent, and we'll really miss Red Rock!

Our issue was sorted out very quickly with the help of the purchase ledger team

Tracey replied promptly and solved my problem.
Thank you.

I have been dealing with Ania and Jane from the Legal Department, and it has been nothing short of a pleasure! Especially Ania was super helpful and greatly assisted me in responding to a further requisition issued by the Land Registry. She was extremely responsive, reassuring and resolved an issue which would have taken weeks within a very short period of time. It was a pleasure working with you both and I hope our paths cross again in the future!

In my first ever telephone call to Red Rock Property Management, which was answered and dealt with by Tracey Povey, I was helped in a friendly and most efficient way. It was a pleasure to be assisted in such a way, and I look forward to dealing with Red Rock, and particularly Tracey Povey, for a long time to come.

Tracey was extremely helpful in setting up my online account with Red Rock Property Management. She was very prompt, responsive, and made the whole process quick and easy. Really appreciate her support and efficient communication. Great service overall!

My first time dealing with Red Rock Property Management after switching from a different property management company, and I couldn't recommend them enough.
I have reached out to them to confirm payments and details of a charge that was made previously. Tracey P. made the experience seamless and delightful. Such a great experience in working with her and the company itself.
Keep it up, guys! :)

Quick response to query, thank you.

It was just a very useful telephone discussion with a very friendly, helpful, efficient lady who was able to deal with what we needed to quickly and easily. So thank you to Stacy.

Stacy Head was very understanding and helpful in sorting out the service charge payments for next year. Thank you.

Stacy Head is always professional and swift with any queries i have. Dealing with them is easy and non stressful.

Tracey Povey was very helpful in addressing my questions in a very helpful and timely manor. Thank you!

Tracy was very helpful when l rang to pay my annual maintenance fee. She guided me through the process of paying by bank transfer. Thank you very much for your help.

It was my first time dealing with Red Rock Property management and I had Tracey to look after me.

She was very helpful and gave me the information I needed when I called their number.

Few days later, she remembered to send me what I was asking for as soon as it was available.

so far, excellent service!!

Spoke to Stacey! Very helpful and understand, made things very easy and solved the issue very quickly!

Vicki Lewis ,
Was very helpful and understanding, concerning a maintenance concern.
I had an issue regarding a property that required a defective window frame and latch to be fixed.
Vicki Lewis compiled a defect report promptly and got in touch with authorised tradesperson to rectify .
Vicki Lewis
Kept me informed throughout , i was very reassured by her approach .
Vicki Lewis did not see it as a third persons problem but as her own.
I am very thankful to her and all at Red Rock for the professionalism they display from the person in reception Tracy that takes the call and finally the person that deals with issue.

Tuheen Zaman from their Health & Safety team continues to professionally represent RedRock on regular inspections of our property and we feel looked after! We are pleased to give him a 5 star rating.

Tracey Povey
Always helpful and cheerful

BEVERLEY BARNARD was very helpful and dealt quickly and efficiently with my query