Red Rock Estate & Property Management Reviews 336

Stacy Head was excellent, she was able to professionally, quickly and simply resolve my queries and additional questions. Really appreciated the service she provided

I was very impressed by the receptionist who took my call - very thoughtful, kind and thorough. She passed the message to Stacey (Accounts Manager) who rang me promptly as promised, had clearly taken the time to read the message in detail - so that I didn't have to start from scratch (as is so often the case) and was understanding and helpful. Excellent first impressions of this company.

Stacy Head , Credit Controller
was very helpfull

Good Customer Service:
RedRock responded to my enquiry and request immediately.
Their Administration Assistant, Beverley Bernard, was courteous and professional. In a world where AI and telephone promoting is the norm, it was a positive experience to interact with a member of RedRock staff on this occasion.
TS

Excellent Service

Kim was really nice, he’s patient and kind and helpful and very efficient! He solved my issue quickly and his following was very impressive! I really wish my other flat was managed by Red Rock.
Highly recommended!

Beverly (RRPM) was friendly, professional and helpful and took care of my request in good time.

We have worked with Red Redrock for several year's now and always a pleasure. A special mention to Chloe Griffin in their Account's Dept, any concerns, she sorts without any stress. Thanks from Rw Cleaning Contracts (Colchester)

Red Rock has been responsible for the management of the building for a number of years and I am appaled at their incompetence.

Incorrect billing to leaseholders, invoices go unpaid for suppliers, lack of respose to leaseholders group emails..., the list goes on.

Red Rock has been managing our building for just over a year now and it's made a hugely positive difference, which I called out at our most regent AGM. I recommend Red Rock wholeheartedly, especially Stacy Head.

I have dealt with Stacy a few times and her service is always 5 star!

We have been working with Red Rock for quite some time now and found them to be a great company to work with.
The staff have always been helpful, courteous and professional and the clients we have dealt with have always had positive comments regarding the service they have received.
We look forward to continuing our working relationship in the future.

My husband and I tend to speak with Stacy Head with any issues or queries we have. She is responsive, timely and helpful. If she can’t help then she advises and directs us to who can. Our customer experience is excellent. No.

I had an issue with my parking permits and Leonie was very helpful! She provided excellent customer service and was very understanding throughout. I appreciated her constant communication throughout the entire process!

My issue was dealt within a timely manner by Jane Messenger and her team with a positive outcome.

Rating specifically related to the service provided by Beverley Barnard in relation to an invoice query. Suggested a way forward, put into action and resolved the matter without further delay. If only everything was resolved so promptly.

I had a query with Stacy Head in Credit Control on a matter and found her customer service and prompt response to be excellent.

I am a tradesman and I have now dealt with this management company for 3 separate jobs, very easy to work with, communication is on point and planning of jobs in and around communal/tenanted areas have been very easy! I deal with Ellie mostly and she has been very helpful with everything! I will definitely recommend them as a management company myself.

Beverley Barnard has been very helpful, and efficient She kindly dealt with our requests promptly. It makes a huge difference to work with people who are professional and have good manners. We are thankful

Very professional, informative and helpful.
Thank you