Red Rock Estate & Property Management Reviews 338

I truly don’t understand who would rate this management company more than 1 star. Even this is extremely generous! I dealt with them for 5 years as a leaseholder rep in a building with 41 residential flats and 1 commercial unit.

Their level of incompetence at managing anything, their disorganisation, lack of care and shadiness in their annual accounting just continuously made me wonder how a company like this is legally even allowed to exist.

In the years I had to deal with them on behalf of our leaseholders, they did very little, even after having raised numerous complaints. Issues would be overlooked, forgotten and things would sit idle for months and years on end. When questioned, they would always blame it on the lack of money (a small minority of our leaseholders were not up to date with their service charges), instead of admitting that they have serious budgeting problems and don’t understand how to manage properties or finances.

They would charge thousands in their service fees for non-existent management and then there would be several thousands in hidden fees where they would carry out additional H&S checks or do ‘extra’ work and charge the leaseholders extortionate non-transparent fees for it. When confronted about a multitude of out-of-proportion charges, they would not be able to offer an explanation for these. Yearly charges included things like emergency light testing at £2,500, health and safety checks at over £1,800 and a variety of unexplained charges, admin fees, surveys carried our by their own operators all adding up to over £2,400. When asked for paperwork or invoices to support these high charges, they would refuse to provide any!

After years of hassles and headaches, which Red Rock was a direct creator of, we finally managed to get rid of them and the only thing I regret is that we didn’t do it sooner.

Honestly, do your future self a huge favour and stay away from this company!

Ania was very helpful and knowledgeable with good communication skills who kept me updated throughout the process , thankyou.

I live in a block of flats in Colchester where Redrock ‘manage’ the outside areas.
There has been a consistent rat problem which has now turned into an infestation for the past 3 years.
There are 6 bins provided by the council, some of the bins have lids on, others don’t. Due to the layout of the bin area, 2 of the bins are inaccessible to most of the residents. This means that the other 4 bins get overfilled. The fact that the bin area is open and isn’t contained with a roof means that birds peck open the exposed bin bags, strewing rubbish over the floor. This has caused rats which as most people are aware are a health hazard. The rats have, for the past year, been nesting in nearby cars and chewing through the electrical wires causing hundreds of pounds worth of damage. This happened to my car and is now a write off due to how much it will cost to repair!!
I have contacted Redrock many times about the problem with the bin area and asking them to make it more accessible and to do more than just setting a couple of traps. After my emails being ignored, I finally got a response this morning blaming the residents and stating that they are doing all that they can. Whilst it is the responsibility of the residents to place their bin bags in the bins, 2 of the bins are inaccessible to most residents. The bin area (which consists of a broken fence) needs to be completely redone with a roof and doors to prevent birds and rats.
This would be considered to be doing “all that they can”. However, Redrock do not seem to care that, despite charging a small fortune for ‘maintaing’ the outside area, are not willing to fix the root cause of the mass rat infestation and the fact that rats are causing hundreds of pounds worth of damage to residents cars. Shocking service and incredibly poor management!!
UPDATE* in response to Redrocks reply: I did NOT say that I throw my bin bags over the fence in the hope that they land in an open bin. What I did say is that this is the case for some residents (not myself) when the other bins are full and this is in regard to the 2 inaccessible bins due to the poor thought out layout of the bin area. Please do not mix up my words to suit your narrative!! Setting up a few rat traps which are not properly maintained is not the solution. The bin area needs either relocating or ripped down and build again not just with a shoddy fence but in an enclosed area.

Anaia was speedy and supportive with the sale of our flat

Stacy is super responsive to enquiries very helpful with all account enquiries.

Stacey was excellent in sorting my management payment, efficient and got back straight away when I phoned and was not available

Stacey was very helpful! I asked for the service charge to be changed from yearly to quarterly and she contacted me very quickly and got it sorted. She was patient and easy to talk to. Thanks to her, paying the service charge was simple and straightforward!

Stacey has been really helpful with my query for my service charge. I had a brain injury and sometimes it difficult for me to express myself..I was worried about my service charge for my flat..so I sent her a email…and she removed the charge very quickly and effectively.

Quick and great customer service from Annette

Stacey Head replied to my query regarding an invoice very quickly and with a clear and satisfactory explanation.

Stacy is always reliably helpful and friendly.

Our dealing with Stacey have been really smooth. If she wasn’t able to call back, she was always responsive on emails and was able to resolve our situation quickly and efficiently. Thank you.

Stacey Head was very helpful and efficient. Very pleasant.

Beverley Barnard was very useful in managing my affairs / account

I had a recent query regarding invoice payments and Stacy was very helpful and rectified my issue without delay. Thank you Stacy.

In my dealings with Stacy, I can honestly say I found her to be very professional, willing to help, informed and approachable.

Jason

Stacy was extremely helpful and called back when promised.
We sorted the issue and then followed up

Stacy from the accounting department was very helpful and friendly. Speedy reply via email and calls. Highly recommend!

Stacey head is very professionnel
She is help me with my query account
Thank you

I emailed RedRock about payment of my service charge and did not actually expect a response. Stacy Head in Accounts Department responded to confirm receipt of my message, assuring me also that she would include a note on the payment in my account. Her response was prompt and the tone vary warm. This is much appreciated.