RR Properties Reviews 64

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

It’s not always easy to find a short-term let (>6mos) in London, but this flat is centrally located and spacious. The building is quiet, and the office staff were extremely helpful. I miss it already... See more

Rated 5 out of 5 stars

absolute legends at rr properties! so helpful and understanding when we’ve never rented before, they made everything so easy! really nice people as well. will 10/10 recommend to another coming to the... See more

Rated 5 out of 5 stars

Rented with RR for 2 years, they're very quick to answer the phone and respond to problems in the flat. Easy letting process and always kept us updated on changes, maintenance, etc. Amar and Hayley ar... See more

Rated 5 out of 5 stars

Hi, I am previous tenant of RR Properties. I left my flat in cromwell road because of covid-19, maintenance has helped me check my flat and make sure everything is fine while I am still away. Hopefull... See more

Company details

  1. Indoor Lodging
  2. Group Accommodation
  3. Holiday Accommodation Service
  4. Holiday Apartment Rental
  5. Holiday Home
  6. Vacation Rental

Information provided by various external sources

RR Properties has specialised in providing luxury international residential apartments in heart of Central London


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

64 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Stay

I stayed with RR properties for 3 years. Good flats, especially for students, offering plenty of space and facilities such as TV and AC.
The service was always prompt and efficient, both from the reception and from the maintenance team.

September 24, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent agency, with very good deals for great flats

I would like to recommend RR Properties to everyone, I was very happy for more than a year living in my bedsit. I felt very comfortable and safe in a building that had everything I needed. The building is continuously being taken care of: during my stay, carpets, lighting fixtures, among other things, were refurbished. The only time I needed something to be repaired, they sent someone the next day to fix it. The agents have always been kind to me. I would also like to mention that I doubt there is a better place to stay for people that come to London for the first time: I was able to reserve my bedsit from another country and when I arrived I was happy to see that everything was exactly as in the pictures, for a very good price. To summarize, I would totally recommend this agency and its flats to everyone. I will always remember my first happy year in this city, partly thanks to RR Properties. -Juan

August 10, 2020
Unprompted review
Rated 5 out of 5 stars

I moved to London in September last…

I moved to London in September last year, I looked through so many properties and finally chosed RR properties, cuz the location of the flat is convenient for my workplace, just 2 mins walk to the tube station (District Line) and the neighborhood is very quiet and safe. After I moved in, their service was good, if something went wrong, they would get back to you  and sorted it out very quickly. I'd like to stay with RR properties again if I come London in the near future

July 27, 2020
Unprompted review
Rated 5 out of 5 stars

I am an American student relocating to…

I am an American student relocating to London For grad school and my biggest fear was how to find housing so far away. RR properties has made this process seamless, and so easy! I have not had trouble contacting them at all, very responsive and even scheduled FaceTime viewings of the studios I wanted to see. I would recommend them to any international students moving, as they take all your fears away. I am happy to update my review once I move in, but so far so good! I am very excited to move into my RR properties flat!!

June 12, 2020
Unprompted review
Rated 5 out of 5 stars

Willing to return

Hi, I am previous tenant of RR Properties. I left my flat in cromwell road because of covid-19, maintenance has helped me check my flat and make sure everything is fine while I am still away. Hopefully the situation will improve soon, once the circumstances allow, I plan to come back to stay with rr again.

May 29, 2020
Unprompted review
Rated 5 out of 5 stars

Good service, Good place!

The management responds to our request for assistance in a very quick and professional manner. The service makes me feel like living in a service apartment.

The in house laundry is good, they have a decent number of washing machine and dryer units which is convenient for the tenants.

The premises are rather safe with a working CCTV and a proper secure access. The place that I am living in, which is in Cromwell Road has no concierge but the management office always took cares of packages and mails delivered to us. The place is also close to Gloucester tube station and 2 minutes walking distance to Saisnbury's supermarket which make this place really convenient.

However for your maximum satisfaction renting here, please do always have a viewing for your room in person if possible and do check all the offered amenities.

May 28, 2020
Unprompted review
Rated 5 out of 5 stars

I came to leave a review for RR…

I came to leave a review for RR Properties. I have been a tenant with them for 2 years now in Cromwell Road. They have always been very understanding and I just wanted to express how well they have coped given the current Covid-19 lockdown. Many companies are going bust, but rr is still here intact, reliable and they continue to provide maintenance service with flexibility! This is a well deserved review.

May 24, 2020
Unprompted review
Rated 5 out of 5 stars

I have been staying with them during…

I have been staying with them during the quarantine. The apartment is very comfortable and I love the location, it is right by a huge superstore! The staff were very quick to answer my calls and help me with my maintenance issues. I'm very grateful for their services and highly recommend the agency.

May 23, 2020
Unprompted review
Rated 1 out of 5 stars

Extremely rogue and cut throat agents…

Extremely rogue and cut throat agents and landlords!
Avoid them like the nasty disease, cancer!

January 23, 2020
Unprompted review
RR Properties logo

Reply from RR Properties

Thank you for your feedback. However, we have been unable to verify any of the information you have described and cannot identify you in our client databse. We take feedback from our customers very seriously, so please could you contact us directly at info@rrproperties.co.uk so we can resolve this issue for you.

Rated 5 out of 5 stars

I came here to leave a review

I came here to leave a review, and I am disgusted to read that some tenants, maybe the genuine tenants, have left such negative reviews over such petty and childish matters. I rented a property from this company. My wife caused unintential damage to a wall, and I offered to pay for it, the matter was resolved amicably. If as a tenant you want free accomodation then, there are lots of parks to sleep in. My experience was pleaseant, of course some staff do not have 1st class english, but that is the current state of our economy. Thank you RR Properties for a pleaseant stay.

October 26, 2019
Unprompted review
Rated 1 out of 5 stars

really bad service

October 23, 2019
Unprompted review
RR Properties logo

Reply from RR Properties

Dear Kirill Suharev and your girlfriend,

You moved in on 29 June 2019 and moved out 29 September 2019. You stayed in the one bedroom flat for three months. Every time you had concerns regarding your bed and wifi, coming to our office several times, we have always provided you with the quickest and utmost quality service in solving these issues.

When you moved in, as a professional and highly renowned letting agency, we made sure and provided your one bedroom flat spotlessly cleaned. However, when you moved out three months later on 29 September 2019, unfortunately we found the flat left in an unprofessional non clean condition. Hence, we had to hire an independent cleaning company to clean the flat and charged at an incredibly reasonable rate of £15 per hour. Equating to £75 for 5 hours of spotless cleaning of the flat.

We are sure you understand that it is our duty to provide the next tenant with a spotlessly cleaned home as we did with you. Providing a clean home when tenants check in and tenants leaving the home cleanly when checking out are the conditions of the contract with which you signed and agreed to. Additionally, the £75 pounds charged for cleaning is not for our profit, it goes immediately and directly to the service provider. Hence, it is disagreeable that this results in a ‘really bad service’.

Best regards,

RR Properties team

Rated 1 out of 5 stars

The scam

Hello i rented an apartment on cromwell road by the agency rr properties between the 22/07/2019 and 31/07/2019. the welcome was warm. the chek in was done with a person who i've shown a lot of irregularities in the apartment, which I still have the photos. the person was always told that there are no worries for that . I left a deposit as I do in other hotels and I get at the end since I leave the place very clean , my wife is skilled on these things. on the day of departure we were surprised by another person who came to do the check out.. this gentleman before he even see the apartment said that it is not clean. my wife was angry and has reviewed every detail with him .then the guy told us that it was necessary to wash the sheet. my wife responded to him with what we are going to cover us and the 2 children if they are washed. no response, of course. the gentleman
returned to the agency, which was next door to tell them to subtract £ 50 from the deposit because we did not wash the sheet. it was found that the scam was prepared. unfortunately we had to leave quickly to catch the plane on time. so we paid 50 pounds. so please when you rent with these people have to be careful with this detail by giving the deposit. if not bring with you bed linen for the last night. good holiday.

August 12, 2019
Unprompted review
RR Properties logo

Reply from RR Properties

Dear Farid,

I'm sorry you've had a cause to complain, however having read your complaint it appears that you are slightly misguided or that you have misunderstood the level of cleanliness required for a rental property. Whilst the level of cleaning you say you have carried out may be acceptable in a domestic home setting, it is not acceptable as we have already said in terms of rental property. Even so we charged the minimal amount of £50 and you were refunded the remainder which amounted to £250.00, as agreed in our terms of contract. Finally, there are several members of staff who check in or out and you are not guaranteed to meet the same person, therefore because you saw and dealt with two different people, and the fact that we have higher commercial standards of cleanliness for all of our customers, this does not amount to a scam. Thank you for your feed back.

Best regards,

RR Properties team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look