RTS Financial Reviews 

1,223
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 247 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the team's responsiveness and efficiency in resolving issues. Reviewers often appreciate the personalized approach and the ease of their overall experience with the company's services. However, some customers also noted issues with customer service, experiencing unresponsiveness and being passed between departments without resolution. A few other people also felt that the explanation of service packages could be clearer.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and professionalism of... See more

Service

Customers had positive experiences with service, with many reviewers highlighting the excellent support... See more

Response time

Consumers find response times to be generally positive, with many reviewers highlighting prompt assistance... See more

User experience

Customers consistently note positive experiences with user experience, highlighting clear communication and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Matthew is a solid partner, we discussed our invoices and the assistance needed to support our business operations after-hours. He took the initiative to review and approve our invoices on the... See more

Company replied

Rated 4 out of 5 stars

Overall I would say that my experience with RTS has been very positive. The factoring side is hands-down excellent! Speaking with Richard Garrett today went as well as most other days. Zero complaints... See more

Company replied

Rated 5 out of 5 stars

I, Juana E Trevino couldn't get insurance and was honestly starting to lose hope, but Faye Waters from RTS came through for me at the very last minute. She was absolutely awesome-kind, patient, an... See more

Company replied

Rated 5 out of 5 stars

Faye Waters _ RTS insurance Solutions Inc is really kind, helpful, and knowledgeable about insurance. She always made me feel like I was talking with a good friend or family member. She never pressure... See more

Company replied


Company details

  1. Non-Bank Financial Service
  2. Transportation Service

Written by the company

RTS Financial is a factoring company that provides working capital solutions to businesses across multiple industries, primarily trucking and oilfield services. By providing accounts receivable financing, we help our customers build the cash flow necessary to grow their companies.


Contact info

4.1

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 56% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.1

All reviews

(1,223)

244 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hoping for the best

I, Juana E Trevino couldn't get insurance and was honestly starting to lose hope, but Faye Waters from RTS came through for me at the very last minute. She was absolutely awesome-kind, patient, and really cared about helping me. She went above and beyond when I needed it most, and I’ll always be grateful for her support. I highly recommend her to anyone looking for insurance.
Thank you,
Juana Elvia Trevino
3b's Express

September 19, 2025
Unprompted review
RTS Financial logo

Reply from RTS Financial

Thank you for your review! We are so glad to hear that Faye was able to assist you in a timely manner and was patient and helpful throughout our process.

Rated 5 out of 5 stars

It's fast and easy

It's easy, fast and uncomplicated, ask for Arthur excellent service

October 6, 2025
Unprompted review
RTS Financial logo

Reply from RTS Financial

Thank you for your review! We are so glad to hear that Arthur was helpful and provided you with great service!

Rated 1 out of 5 stars

I feel not save always late

November 3, 2024
Unprompted review
RTS Financial logo

Reply from RTS Financial

Your feedback is important to us, and we want to address your concerns. Please email social@shamrocktradingcorp.com with your account details and MC# so that we can reach out to work toward a satisfactory resolution for all.

Rated 5 out of 5 stars

Great People to Work With

Faye Waters on the insurance side of RTS has been such a blessing to work with because she actually cares and gets things done, the very same can be said for Amanda Peterson who got me into factoring with RTS and whenever I have any issues with my factoring needs I give her a call and she goes above and beyond to help me. Honestly if it weren't for these two ladies then I would've entertained the idea of switching boats.

June 25, 2025
Unprompted review
RTS Financial logo

Reply from RTS Financial

We are happy to hear that Faye and Amanda have been helpful and provided you with a great overall experience with our services. Thank you for your review!

Rated 5 out of 5 stars

Excellent service

J. Gripe gave excellent customer service, went above and beyond to help me secure insurance at a decent rate lower than all other quotes I received from other agents. Returned calls in a timely manner.

September 16, 2025
Unprompted review
RTS Financial logo

Reply from RTS Financial

Thank you for your review! We are so happy to hear that our team provided you with great customer service and experience.

Rated 1 out of 5 stars

TRUCKING COMPANIES RUN STOP DO…

WARNING TRUCKING COMPANIES RUN STOP DO NOT SIGN UP WITH THEM EVER. RTS FINANCIAL WILL MAKE IT NEAR IMPOSSIBLE TO EVER CANCEL , IMPOSSIBLE TO GET OUT OF YOUR CONTRACT EVENTHOUGH YOU WANT TO PAY A TERMINATION FEE AND THEY WILL IGNORE CALLS EMAILS . THE WAY THEY OPERATE IS NOT EVEN LEGAL AS FAR AS FORCING CUSTOMERS TO STAY . EVERY SINGLE CONTRACT CAN BE VOIDED WITH PENALTIES AND FEES BUT RTS IS FORCING CUSTOMERS TO STAY , IGNORING THEIR CALLS , AND MAKING IT EXTREMELY DIFFICULT NEAR IMPOSSIBLE TO LEAVE THEM ONCE YOU SIGN UP . STAY AWAY ............ LOOK AT THEIR OTHER REVIEWS PLEASE DO NOT I REPEAT DO NOT SIGN UP WITH THEM ...

September 15, 2025
Unprompted review
RTS Financial logo

Reply from RTS Financial

Your feedback is important to us, and we want to address your concerns. Please email social@shamrocktradingcorp.com with your account details and MC# so that we can reach out to work toward a satisfactory resolution for all.

Rated 1 out of 5 stars

Unfortunately im with team 58 the worst…

Unfortunately im with team 58 the worst team ever I know in my life Nathan he stealing my money keep my company money away he want to close my company my advice do join to RTS you lose your money and company

September 16, 2025
Unprompted review
RTS Financial logo

Reply from RTS Financial

Your feedback is important to us, and we want to address your concerns. We have passed your review along to the team and they will be in touch. Please email social@shamrocktradingcorp.com with your account details and MC# if you have any further feedback.

Rated 5 out of 5 stars

FAYE WATER REVIEW

Good customer relation and detail questions explanation

August 7, 2025
Unprompted review
RTS Financial logo

Reply from RTS Financial

We are happy to hear that Faye provided you with great service. Thank you for your review!

Rated 5 out of 5 stars

I just wanted to make sure my input is…

I just wanted to make sure my input is clear it has been a very good experience with me working with RTS and my agent Luke korth getting me set up with canal and helping me financially with this process Luke Korth just made it such of a breeze for my company especially in the most difficult time so I just want to thank you for such of an opportunity to be part of this wonderful journey I highly recommend this company to many of my friends and fellow truckers. Thank you 🙏

September 15, 2025
Unprompted review
RTS Financial logo

Reply from RTS Financial

Thank you for your review! We are glad to hear that Luke ensured our process ran smoothly and provided you with a great experience overall.

Rated 5 out of 5 stars

One of a kind agent.

My agent, Ms. Faye Wayers, is one of a kind. She feels like family. Always on top of my situation. An agency is only as good as the agents they employ.

September 13, 2025
Unprompted review
RTS Financial logo

Reply from RTS Financial

We are happy to hear that Faye is helpful and provided you with a great experience. Thank you for your review!

Rated 5 out of 5 stars

Faye Waters _ RTS insurance Solutions…

Faye Waters _ RTS insurance Solutions Inc is really kind, helpful, and knowledgeable about insurance. She always made me feel like I was talking with a good friend or family member. She never pressured you into buying what you didn't want. Thanks

September 15, 2025
Unprompted review
RTS Financial logo

Reply from RTS Financial

Thank you for your review! We are happy to hear that Faye was able to provide you with a great experience all around!

Rated 5 out of 5 stars

I have an awesome Agent.

I've had the same Agent, Faye Waters _ RTS insurance Solutions Inc., for several years. Mrs. Faye's professionalism, immediate responses and friendly attitude has made me comfortable with RTS Financial ability to handle my circumstances because I know that Mrs. Faye is monitoring my account as well.

September 13, 2025
Unprompted review
RTS Financial logo

Reply from RTS Financial

We are happy to hear that Faye is professional and quick to assist throughout our process. THank you for your review!

Rated 5 out of 5 stars

Faye Waters Is Very knowledgeable and…

Faye Waters Is Very knowledgeable and personal person easy to work with and works hard to give you the best results. Call her at any time she will answer… Faye Waters has helped me a great deal. Definitely appreciate her service. One of the reasons I’m still with the company after years of service. Looking forward to many more.
White Brothers Farm
Frederick White

September 12, 2025
Unprompted review
RTS Financial logo

Reply from RTS Financial

We are glad to hear that Faye is knowledgeable and was helpful throughout our process. Thank you for your review!

Rated 5 out of 5 stars

Up and beyond

He went up and beyond helping me resolve a major issue.

September 12, 2025
Unprompted review
RTS Financial logo

Reply from RTS Financial

Thank you for your review! We are happy to hear that our team was able to provide you with a solution.

Rated 5 out of 5 stars

Professional and thorough!

Austin was very attentive to details when insurance renewal approached. Went the extra mile to ensure that we have the proper coverage at a competitive cost. Professional and thorough!

September 8, 2025
Unprompted review
RTS Financial logo

Reply from RTS Financial

We are happy to hear that Austin had great attention to detail and assisted you throughout our process. Thank you for your review!

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