Ruark Audio logo
Visit website

Ruark Audio Reviews 103

•
TrustScore 4.5 out of 5

4.5

Electronics Manufacturer
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the clear communication, prompt responses, and efficient repair process. Many consumers appreciate the fixed and reasonable pricing for repairs, even for older units, and commend the company's commitment to extending the lifespan of their products. People also frequently mention the high quality of the products and the impressive sound they deliver. However, some customers also noted issues with product reliability, experiencing faults within months of purchase or after a few years. A few other people also felt that the customer service was problematic in certain instances, citing difficulties in reaching relevant contacts and having to manage transport for repairs themselves.

What people talk about most

Product

Reviewers have ambiguous feedback about the product. Many customers praise the sound quality, design, and... See more

Service

Customers had positive experiences with service. Many reviewers praise the brilliant and excellent service,... See more

Quality

Users describe ambiguous interactions with quality. Many customers praise the rich, clear, and mellifluous... See more

Customer communications

Consumers find contact with the company to be positive. Many reviewers praise the helpfulness and quick... See more

Price

Customers consistently note positive experiences with price. Many reviewers found the fixed-price repair... See more

Based on these reviews

Rated 5 out of 5 stars

Absolutely brilliant service, repairing and returning our beloved R4i in days. Everything was explained clearly, great care taken, and it's come back louder (!), as well as sharper and back to its be... See more

Rated 5 out of 5 stars

I have had my R4, MK1 for over fourteen years! There has been no issues since purchase until two weeks ago when a corrupted CD would not play. When inserting a new CD the CD drive would not work. I co... See more

Rated 5 out of 5 stars

My Ruark cd player on my R4 ( 9 years old) was not working and needed repair. I contacted Ruark and received a same day reply with fixed quote. Received a carton for sending it back to them with prote... See more

Rated 5 out of 5 stars

I recently bought a Ruark R3S, a purchase I spent time thinking about and researching against other products. I was keen to buy British, and even though the products are not longer here (thanks to Gov... See more

Company details

  1. Electronics Manufacturer

Written by the company

We are a family-owned British company, passionate about sound and design. Our aim is to make premium music systems that look and sound fabulous. Products that will enhance your home and life.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

103 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Brilliant repairs service

Brilliant repairs service. Unit repaired at their Southend on Sea workshop and returned to me like new. Special thanks to Terry. Great product. Great aftercare service.

April 16, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look