rumbo.es Reviews 

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Wissair me ha obligado pagar 40 Eur para el checking del vuelo de regreso a Madrid.

Avoid Rumbo/Lastminute.com if you expect support when things go wrong.
My Saudia itinerary (BCN–JED–LKO) was booked as a single ticket. When the JED–LKO segment was cancelled by the airline, I requested rebooking to my final destination. Instead, Lastminute repeatedly pushed a refund as the only solution.
After contacting the airline directly, I was informed that my ticket had already been placed into refund status, even though I had never requested or authorised a refund myself.
What followed was an exhausting cycle of being passed back and forth between the airline and the agency. Saudia told me that certain rebooking options could be available through the issuing agent, while Lastminute/Rumbo insisted they were only dealing with a refund. No one could provide a clear explanation of how my ticket ended up in refund status without my approval.
The most frustrating part was the complete lack of transparency. As a customer, I expected Lastminute to help find an alternative flight after an airline cancellation. Instead, I spent hours chasing information and trying to protect my booking.
When you book through an online travel agency, you expect them to represent your interests. In my case, I felt abandoned the moment a flight disruption occurred.
I will never use Rumbo/ Lastminute.com again and would strongly recommend booking directly with airlines whenever possible.

Nos cobraron por un billete infantil sin asiento y maletas 620€ por un vuelo Guangzhou-Madrid de 13 horas

The whole trip,connections ,price ,value airline and online check in experience were fantastic

Terrible. They tell you that they have a price for flights and by the time you book it, the price has gone up or the offer has disappeared completely.

I booked a flight from Madrid to Punta Cana, 27th April to May 5th, through Rumbo. A month ago I received an email saying that my flight had been rescheduled to the 28th of April, asking if I accepted the change or not. I did not accept the change and asked for an alternative flight.

I contacted Rumbo support team and they said I would receive an update within 24 hours (liars). I need to know the status of my flight because I am traveling from Lisbon to Madrid to catch the Punta Cana flight, and have already booked an unrefundable hotel stay at Punta Cana. I need to know what I'm gonna do - Book a night stay at Madrid? Ask for a refund and book another flight by myself? The longer I wait, the higher price I pay for everything.

A month has passed, I tried contacting Rumbo support SEVERAL times now. They keep ignoring my attempts to reach them, both via e-mail and live chat (they don't have a phone support line). They simply do NOT care about their customers. I am now 20 days away from my trip and I don't know what will happen to my flight, because I keep getting ignored by Rumbo's support team. Just a terrible, horrible customer support by Rumbo. They don't care and won't help you through your reservation.

Very bad experience. I booked my flights through them, declined any type of insurance as my card covers it then when i clicked on validate payment with the correct price , they automatically add 60-70e of insurance but you can't cancel it as you already clicked on "pay" with a different price. This is by far the sneakiest thing I have seen online.

Rumbo Portugal, disgusting service!! Booked 14 Jan to fly out 17 Jan. Immediately took my money with confirmed booking and since then ignored my emails for eticket until Friday 16th!!! Then all of sudden change booking,( but exactly same booking), at a higher cost. Needless to say I had to accept it a day before I was flying out. A shrewd way of making extra money!! Then comes the UAE disruptions on my return as I flew on Emirates. I had to talk directly to Emirates from Sydney to sort out this mess, while Rumbo only was interested sending out promotional emails rather than care for their customers. While your website states: If the airline has changed your flight schedule or made any other changes, our Customer Support Service will contact you by phone, email. Bottomline, never again will I book through you again and will spread this behaviour far and wide on the Skyscanner app. Furthermore, I've noticed that you reply to each and every review, but nowhere have you actually taken responsibility for your atrocious service. Always seem to be "sorry" or "some missing nrs" etc. Which actually makes you even more appalling so don't even bother replying to my review. You are borderline unethical but legally protected by your fine print. Legal does not mean fair!!!

Cancer diagnosis caused me to cancel flights. Was not given full refund. Keeps blaming the airline who say that Rumbo is responsible as that's who I booked with. Applied for a refund under their extenuating circumstances option and supplied supporting documents but it made no difference. Additionally was charged €70 for processing the refund.

They charged me 65 EUROS FOR FULLFLEX which I ALREADY unchecked during the purchasing process!!! AT THE VERY END of checkout, they put the fullflex charge AGAIN on the last price and get your money before you even realize... This practice is illegal!!

I booked a ticket paid and never rwceived a booking confermation.
Spend more money to redoo the tickets. They better giving back my money

Terrible. I've been trying to reschedule my flights and stays due to the situation in the Middle East. I don't have a single support email to write; the AI bot is terrible and gets stuck on one of the questions. It meant to give me reply options or let me write, but it just gets stuck and doesn't give me options or let me write. I'm still 30 days away from the flights, and it's charging me 700eur to cancel.

Very dificult to enter in contact. In case of any problems with the flight they do not make any effort to find alternatives with the flight companys. I had a flight to tokyo that air china canceled and reschedueled 7 times, we told them that we needed an alternative that did not pass by china even if we had to pay more, they didn`t even tried. They said that couldnt give an alternative, we had to cancel two weeks before the date of our travel and they will still charge "operational fees".Do not expect any kind of customer support with them. I lost alot of time, money and will never book another ticket with them and i recomend that no one does.

If there was a negative zero that's how I would rate them. I had a HORRIBLE experience with them. To keep it brief, I'll just say I purchased a RT trip ticket that I had to check in using a 6 digit confirmation code that they would not provide me after several requests, making it super stressful to check into my outgoing flight online the night before. Customer service was horrible or non existent and it made for a very stressful experience. Then, even worse,ñ, the return trip was never booked by them and I never found that out until I went to check in the night before the flight Luckily the airline still had a seat available on the plane so I purchased it expecting that I could just dispute the return trip charges with Rumbo with my credit card company. Somehow I lost the dispute because they twisted the dispute and said that I was claiming that they double charged me. I am in the appeals process. Also they never provide away to get a hold of someone outside of their hours in Spain. A real shit show, good luck , I hope you don't have the same horrible experience if you decide to use them.

ABSOLUTE SCAM! 😡 I booked a ticket urgently to go to my country because my wife was expecting—one of the most important moments of my life—and these people completely RUINED it! I contacted them over 30 times via email, 60-70 times on chat, and 10+ calls, and they were UNPROFESSIONAL and UNHELPFUL every single time. They promised me from 20 days before flight that our team replies in 48 hours, never delivered, and their chat support was useless.

I ended up paying 157 euros at the counter, was the last to check-in, and only got to board after the airline let me go. RUMBO and LASTMINUTE are FRAUDS. TOTAL SCAM. Avoid them at all costs! They don’t care about customers, emergencies, or professionalism!”

Absolute SCAM! DO NOT BOOK WITH THEM!
Customer Support is NON EXISTENT!

I was sent a booking reference with instructions to check in on airline website but the reference did not even match the basic requirement of the booking reference which shouldve started with #3 AND 6 characters ,they gave me me 7 characters and all letters. They only have virtual assistant that has all replies pre made- NO ACCESS TO A REAL CUSTOMER representative. Im soooo disappointed.

I had to book another flight for 3 just in case we lose out on the flight time.