rumbo.es Reviews 

19,601
•
TrustScore 4 out of 5

3.8

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See what reviewers are saying

Rated 5 out of 5 stars

Great experience. Easy reservation process. Total transparency with the airline portals. I am a firm user of this portal and never was dissapointed.

Rated 2 out of 5 stars

Habia contratado check in no problem y nunca me enviaron en el vuelo de ida la hoja de embarque, tuve que sacarla yo y pagar 38 euros

Rated 5 out of 5 stars

Everything smooth and perfect. Haven’t been travelling a few years now, but let me tell you, this was better than ever. Just smooth. No lines to be standing in. And this the beginning of September. Th... See more

Company details

  1. Travel & Vacation

Written by the company

Rumbo, nacido en 2000 (un auténtico millennial), fue el primer genio de los viajes online que se centró en hacer que tu presupuesto se estirara como nunca antes. Vuelos, hoteles, vacaciones, escapadas, cruceros...: tú lo necesitas, nosotros lo encontramos a un precio increíble. Y hemos formado parte del equipo de lastminute.com desde 2012, codeándonos con las élites europeas que han estado arrasando en la industria de los viajes online.


Contact info

3.8

Great

TrustScore 4 out of 5

20K reviews

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3.8

All reviews

(19,601)

2,001 reviews in the last 12 months

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Rated 1 out of 5 stars

Deceiving and buggy website

Deceiving and buggy website, I was charged halfway through the purchasing process.

January 16, 2026
Unprompted review
rumbo.es logo

Reply from rumbo.es

Hola Toni,
Gracias por tomarte el tiempo para compartir tus comentarios. Lamentamos mucho que tu experiencia no haya cumplido con tus expectativas. Nos encantaría investigar esto, pero parece que no tenemos suficientes detalles para localizar tu reserva e investigar más a fondo.

Pronto recibirás un correo electrónico de Trustpilot solicitando información adicional para ayudarnos a localizar tu reserva. Una vez que recibamos esta información, podremos revisar tu solicitud y brindarte la asistencia necesaria.

Esperamos tener noticias tuyas.
Customer Care Team

Rated 1 out of 5 stars

O atendimento do site é inexistente.

O atendimento do site é inexistente.
Os emails não chegam.
Não consigo pedir os dados da empresa para colocar na fatura

January 16, 2026
Unprompted review
rumbo.es logo

Reply from rumbo.es

Ola Gil, Gostaríamos de informar que a sua fatura ainda não está disponível. Pedimos a sua paciência; será enviada assim que estiver pronta.
Lembre-se de que as suas faturas também estão acessíveis na sua conta My Lastminute, seja no nosso website ou aplicação. Poderá visualizá-las e descarregá-las diretamente assim que estiverem disponíveis.
Cumprimentos.

Rated 2 out of 5 stars

Overbooking and delay on the flight

Overbooking and delay on the flight

December 22, 2025
rumbo.es logo

Reply from rumbo.es

Hola Jose Bruno, Lamentamos sinceramente los inconvenientes que has sufrido debido al overbooking y el retraso en tu vuelo. Comprendemos perfectamente la frustración que esta situación te ha causado en sus planes de viaje.
No obstante, como agencia de viajes, nuestra función se limita a la intermediación y gestión de la reserva. La ejecución técnica del vuelo, así como las decisiones operativas (como el overbooking o los retrasos), son responsabilidad exclusiva de la compañía aérea.
Por este motivo, para solicitar la compensación económica que te corresponde por ley, debe dirigir su reclamación directamente al departamento de atención al cliente de la compañía aerea que operaba el vuelo.
Un saludo
Rumbo

Rated 1 out of 5 stars

Worst service ever

Even if you see minimum price on their site, do not book it because if even a little thing goes sideways ways like name change or reservation change, these guys do not help at all. They say everything needs to be done at airlines site. I think this is the worst service i have seen in my 14 year of flying.

January 7, 2026
Unprompted review
Rated 1 out of 5 stars

AVOID

Avoid. You'll Score a great deal and book with them and they will wait for the price to increase and then cancel it, blaming out of their Control. And then insist to rebook with them at a ridiculous price, twice the original.

December 1, 2025
Unprompted review
rumbo.es logo

Reply from rumbo.es

Hello,

Thank you for taking the time to share your feedback. We're very sorry your experience didn't meet your expectations. We'd love to look into this, but it seems we don't have enough details to locate your booking and investigate further.

You'll soon receive an email from Trustpilot requesting additional information to help us locate your booking. Once we receive this information, we'll be able to review your request and provide the necessary assistance.

We look forward to hearing from you.

Customer Support

Rated 1 out of 5 stars

This is a scamming company and you…

This is a scamming company and you should steer well clear of it. I made a booking, received a confirmation and an e-ticket instantly only to be told the next morning that due to technical difficulties, they could not assign me my seat and therefore would have to cancel the booking. Of course, they said, they would refund me my money but at the time of writing they have not done so. There is no point of contact on their platform and ALL the phone numbers I have gleaned from the internet do not work, I really do not know how Momondo can include them in their search engine

November 12, 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Scam! Price changes as you click on payment Button. This is just pure robbery. Do not use.

November 12, 2025
Unprompted review
Rated 1 out of 5 stars

This is a scam!

This is a scam! When you buy a flight they add up the cost of some weird premium package they have without even asking for your permission.
I pressed confirm on my flight showing 125€ and while the page was loading I saw the price increasing to 160€.
Please be careful and do not use this website

November 7, 2025
Unprompted review
Rated 1 out of 5 stars

Be careful with the Full Flex…

Be careful with the Full Flex cancellation policy option. If you book multiple passengers in one booking (eg, traveling with friends) you will not be able to receive the money back, you will only get a voucher with the total amount of the reservation or a voucher with the % if one passeger cancels (and you will not be able to use the cancelation policy again for that booking). This is crazy considering that you pay cancellation per passenger!

November 3, 2025
Unprompted review
Rated 1 out of 5 stars

Very bad customer service

Very bad customer service. They claim that they resolve requests within 48 hours. this is absolutely not true. i have been waiting for an answer to my request for 5 days. i am no 1 day before my trip and i still dont have any answer or solution to my situation.

October 8, 2025
Unprompted review
Rated 1 out of 5 stars

Worst customer service!

Worst customer service!

Sent proof of payment and they said it would take 24-48 hours to process. It has been a lot longer than that and have not heard a word from them. They've just taken the money. All of their customer support phone lines don't exist.

October 1, 2025
Unprompted review
Rated 1 out of 5 stars

I made a booking and done the payment…

I made a booking and done the payment for the booking. They called me on Saturday 13:12 hrs informing me that they need additional information for the travelers, they had sent an email with the request and that I had 24hrs to provide that information.
On the same Saturday at 17:57hrs the sent me an email informing me that my flight had been canceled due to no being able to contact me. Now I am sitting without a flight for those dates unless I pay quite a bit more for each flight.

August 23, 2025
Unprompted review
Rated 1 out of 5 stars

Please be careful with this website

Please be careful with this website. They tried to scam me — when I selected a ticket, the cost was €890, but at the final moment, when I went to pay with my card, it automatically changed to €1,065. I do not recommend this site.

August 16, 2025
Unprompted review

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