Running Point Reviews 98

Another 1 star.
Ordered a pair of Ultraboost on the 2nd of December.
Chased the company up on the 11th asking where they were.
Received an email on the 17th saying as they haven't been collected they are being returned and I'll get a refund in two weeks.
I did not have any notification I need to collect them when I had paid for delivery to my house.

Best price in comparison & website was good , easy to order , communication brilliant & delivery arrived when they said …. 👍 can’t ask for more !

I was a little skeptical based on previous reviews however, a few of these just seem to be due to 'slow' delivery so I decided to take the chance. I ordered the Adidas Ultraboost 5 in dark blue, pleased that Running Point stocked half sizes as I wanted to size up a little for running and couldn't see them in half sizes anywhere else. I was even more pleased with the fact that they were £30 cheaper than they were anywhere else. Delivery time at point of order stated 6-7 days. I ordered these late in the evening on 6th November and they were delivered by DPD on 12th so right on time and perfectly reasonably considering it seems maybe they ship from Germany? Correct shoes delivered in correct size and packaged well.

No issues with quality of product. Took 5 days to arrive at my home in Manchester via DPD which is a little long, but okay.

Bought pair of running shoes but not good quality. Customer service asked me to send back to get refund. Sent it back over 1 month ago but still haven’t got any refund!

Quick communication to keep me
Updated on delivery

I felt I needed to write this review as I was very nervous from previous reviews around issues with delivery.

I ordered a pair of trainers on Thursday afternoon and had them delivered the following Tuesday with no issues at all. Can’t fault the service in any way, hoping this provides some assurance to people wanting to purchase.

The cost of the trainers was also 25-30% less than here in the UK, with availability in my size which is unusual for this model!

Great experience all round.

They sent the wrong sized trainers to me, a 10.5 instead of an 11. When I asked them if they actually had a size 11 they could not answer. They clearly did not but decided to send the 10.5 and chance their luck they would fit. The order also took a long time in comparison with other websites, will not be using again and would not recommend.

Good price and communication. Kept up to date as this company use reliable DPD delivery.

This company owes me over £200 and is not responding to my emails. I wish I had read these reviews. I didn’t experience any problem delivery wise but I am really concerned now that they are not going to refund me.

There is no way to contact them except via e mail and they do not respond.

Top notch.
Listen closely review reader, pure people putting nonsense on this page because they're spoiled in 2024 with Amazon one day delivery is not an excuse to give this company a bad name.
These guys delivered my dream shoe, FROM GERMANY, to Manchester, in 5 days, at a price that NOBODY could match, and then some.
Order placed 21st, delivered 26th.
Get some patience, get rewarded.

Big up running point, god bless you all.
6 stars

Faulty product returned, running point agreed to fault after seeing photo's. Returned using provided label, tracking shows been recieved, however shoes have been lost by Running Point and they are currently not replying to my emails. Rubbish service, not recommended.

Returns process is a complete shambles. I received a faulty product and returned it 2 months ago. Everytime I request an update I get the same automated response. Still haven't received a refund or any real response.

I found this company to be really good despite the numerous negative reviews.

I ordered wrong size trainers and had to return them
So hassle free- had very polite and friendly emails telling me when was refund made.
Equally kept informed when correct size were due for despatch and delivered in correct time slot
Trainers are excellent quality and value

I ordered a pair of Asics from this site and then I checked Trustpilot - the reviews made me nervous about whether I would receive my shoes! But 5 working days after I placed my order, they arrived in perfect condition. I didn't need to use their customer service so I can't comment on this but I think where we've become accustomed to Prime and next day deliveries, their delivery times are longer. But they are coming from Germany and realistically, I have had H&M orders which take over a week to arrive so I can't complain about 5 wd. I would recommend Running Point but I would suggest using a credit card for extra security if your package does get lost.

Writing another review because no one is replying after a lost parcel. Avoid this company. 0 customer service

I ordered a pair of Asics gel cumulus 25 on April 7th 2024 and I received it in a perfect state on April 19th 2024

I live in the Canary Islands, more precisely in las Palmas de Gran Canaria, Spain. So my shoes came from Germany, they crossed the ocean and I received them without any problem in twelve days

I m not saying everyone will be as satisfied or lucky as I am but I m saying that for me there was no problem

I will surely keep on buying on running point!

If I could give zero stars I would. Really wish I’d read all these negative reviews before ordering from this company. I ordered running leggings for nearly £50. I received a notification from the courier company DPD that they had not got through UK customs as Running Point had not put the correct information on the package and therefore it had been returned back to running point by UK customs. I have contacted running point several times since attaching proof of this from DPD. They have ignored my messages other than sending one automated response which wasn’t relevant at all to what I had asked and have not issued me with a refund. I don’t have the leggings or the nearly £50 I paid for them. I ordered them nearly a month ago. Running Point can I please have my money back!

Order placed on 28 March and no replies when I have chased progress with delivery. I would avoid this company in future even if it does involve paying slightly more. Totally unreliable.