Running Point Reviews 98

Amazing company! I really don't understand all the bad comments in here. Fast felivery and the prices cannot be beaten! Thank you!

Ordered my Asics Novablast 4 in UK size 9.5 as could not find any other supplier at the time that had the colour I wanted in stock apart from running point, ordered on 21/02/24, got my DPD confirmation the following day saying ‘we have received your order details, but have not yet received your parcel’ this did not change until the morning of 28/02/24 the DPD app messages had a flurry of updates of its travel and was delivered at 3:40pm that same day 28/02/24, the trainers are brilliant.

After reading so many bad reviews I thought I got scammed! But my experience was great with them. I’ve ordered the shoes and the parcel arrived within 6 working days. No problems at all.

Don’t use this company!

As per other reviews, delivery is shocking. Clearly states 3-6 working days, and they are quick to send ‘dispatch’ email with DPD tracker reference. However more than 8 days later, DPD have not received the parcel.

When I have emailed the company they did respond but only to say that there are delays at customs due to farmers strikes?! No apology and just told to contact them if there’s no movement on the tracker in two days times.

Shoes were fine, but delivery was a bit slow with not many updates. I emailed them twice about this and got no response (the shoes eventually did turn up). Product is fine but I wouldn't buy from them again - I wouldn't trust their customer service if there was a problem.

Pair of runners arrived after 16 days but overall cannot complain. Item received as ordered.

Very happy with the service and the shoes, a big saving in the price as well. It took a little longer for them to arrive, but everything worked fine and no complaints

I ordered £120 trainers on 15th November with free delivery in 3 - 5 days. 45min later I received email saying order has been shipped. I received DPD email with tracking number saying they'll let me know when they receive my parcel. Fast forward to the 21st November and I email the company (running point) for an explanation and they emailed back saying "Unfortunately, the carrier DPD is experiencing delays in processing the parcel. This is why delivery is delayed."

Yet my tracking number on DPD says they haven't received any parcel.

That was 3 days ago and as of today (24th) still nothing has changed. I fear I have been scammed here. Especially considering other people's experiences.

Absolutely dire experience with this company. Have had to email them several times. It's taken nearly 3 times the expected time to receive my parcel since order.. it still isn't here. Today I was told by DPD that they haven't inputted my correct telephone number and flat number on the order which is why it wasn't delivered again. This information was provided to them in complete when placing the order. Absolutely not worth any of the money saved. Will order from the shoe companies directly next time. What a waste of time.

Ordered Saucony 15 ride junior shoes, received safely . Shoes are very nice just instead of the size 3 I ordered I received size 2.5 which is the same size my daughter is currently wearing which are getting tight on her feet 😡. I would return them but judging by other reviews, I may not get my money back. Lesson learned, new customer lost .

I purchased a pair of running shoes that matched the description. However, it took 8 days for them to be delivered, and I encountered difficulties when trying to contact them through the provided mobile number. On the bright side, they were responsive via email. All in all, I can’t complain, especially considering they were £40 cheaper than other retailers for the same Nike Winflo 8 Shields. If you don’t mind the 8-day wait, it’s definitely worth it.

I placed an order for some trainers and took 4 working days to arrive which is longer than I expected however I didn’t realise they come from Germany. Apart from that really happy. Shoes £40.00 cheaper than anywhere else with free postage. I emailed to chase up timescales for delivery and got a reply within minutes. Overall very happy.

Their website takes your personal details, but will not let you make a purchase. Looks like a phishing scam.

I'm trying to return my trainers and the online creation of a label isn't working. I've emailed the company and tried telephoning them. No one answers the phone. It looks like I will not be able to return the goods. Very disappointing

Disgraceful service never received goods. Never responded to emails and never answer the point. Trade under a different name

I was initially a bit worried to order after reading the few bad reviews, but I was happy with the service I got from Running Point :-) My order arrived within 5 working days, well packaged and is of great quality. I literally had nothing to worry about. I got my trainers so fast and I'm really happy with them. I would order from this company again.

I ordered a pair of trainers 5 days ago and they have arrived today. I was very nervous as I read the reviews but had no dramas at all.

I think everyone is to used to the convenience of next day delivery that when it comes to orders taking longer it puts us on edge.

I haven't returned anything so I am only speaking from experience of placing an order.

So very concerned about this company. Purchased some items this weekend. Realised that although I used their address picker, it removed part of my address. Have tried very very hard to contact them, they do not answer the phone nor are they responding to my emails. Looks like the £100 I have used to purchase my items may be lost as this package will be sent to the wrong address now. Furious!! Be very careful with this lot, im not saying they are dodgy but there is no way to contact them in need, and thats big worry sign

Unfortunately, whilst the order was promptly delivered, I had to return one item, and even though the return was delivered on 9th May, I am still waiting for my refund, almost two months later. It has been incredibly difficult getting anyone to reply to my many requests, although it seems the returns are centralised to England before being sent back to their warehouse in Germany. But no one can tell me whether this has indeed been delivered to their German HQ or when the refund will be provided. Whether intentional or not, it is unbelievably disappointing and ever so disrespectful - I am resigned of having lost those £30+ they owe me, thankfully it was not more than that - either way, they do not care in the slightest.

I ordered a pair of Topo Athletic shoes from running point and received them a week after ordering them. That's pretty acceptable for shipping from Germany to the UK. Comms and shipment tracking all good. Can't comment on how the returns experience would be. But my experience was very smooth.