RunwayScout.com Reviews 

I ordered this dress for an event I was travelling interstate for, however was sent a completely different style dress. I reached out to Runway Scout, and again a second time 4 days later as I received no reply. On the third try to get in touch with someone, I received an email back to say 'return the dress, and we will refund you and the dress you ordered is out of stock and you'll have to wait 3 weeks to re-order once its back available'

EXTREMELY poor customer service, wont be recommending to anyone and too scared to shop here again. A lot of effort and stress for an error on their end, and no accountability or resolution offered.

I am trying to reach on Instagram. But there is no reply

I purchased a few dresses for some work events. The quality was so poor that I could not wear them as they were see-through and not appropriate for work wear. Upon trying to return my items, I was only offered a store credit. Something that I have had for over 12 months and am struggling to find anything I can actually spend my money on as I have so many doubts regarding the quality that I will be wasting my time with anything that I purchase. Very poor quality. Avoid at all costs.

I love the styles and things they sell! Super nice customer service but I have to say that returns are impossible. Trying to return something from the US just ends up costing the exact same price as your item to begin with. Not worth it and very frustrating. So if you purchase from here you better hope that your item fits.

Poor quality especially for the price! Would not recommend!

Quality is HORRIBLE, especially for the price.

I originally purchased because I wanted a two piece short set which looked so good on the site. When It came it was like it was made out of tissue paper and was very unflattering. Sadly this store doesn’t offer refunds so I had to take a credit note. Tried again with another purchase, these items were even worse!!! Now I have a $130 credit note I need to use.. I purchased a candle (figured they can’t screw that up) and “calia” knit for $100 (!!!). The quality was so bad. It’s thin, badly knitted, shape is off neck is too tight. It’s fine for wfh thankfully but a very expensive wfh jumper considering my others are $20 from Kmart and MUCH better. Wont ever be buying from this company again.

Not great quality for the price.
Certain pieces are original designs, but others I have seen identical pieces elsewhere, meaning they are clearly sourced from cheaper manufacturers. I think it seems to be hit or miss.

Love my recent purchase from Runway Scout so much that I bought the same one again in another colour! Great value & quality!

I bought two dresses for two different events and wanted to get a range of style to suit the occasions. I took a leap of faith by ordering from a place that I had not heard of before but I loved the range of options at an affordable price. I am beyond impressed by the quality and very quick shipping. The dresses look and fit amazing, true to size. I sent them a DM on Instagram about the express shipping and how long it took, where I got a response back almost immediately. I went with the DHL express shipping to NZ, which was very quick even over Easter. I got a really nice email thanking me for my purchase which made me feel really good about choosing to shop with them too. Thank you Runway Scout for the awesome shopping experience, I looking forward to shopping with you again!

Do not buy anything from here if you live in the US. Returning an item that doesn’t fit is a night mirror, cheapest way for sending an item to exchange is easily over $100. Now I’m stuck with an item that I will never be able to wear!
It’s very hard to communicate with them because you can only reach them via email.
It’s very unfortunate and disappointing to have experienced this with Runway Scout.
I’ve spent hundreds of dollars here and love most of the stuff (even though it’s all made in China).
I am willing to spend the extra $ for the unique styles at Runway Scout because you can’t really find these on Amazon (at least I haven’t searched for it).
Hopefully they get back to my email soon because they’ll lose a a true loyal customer.
Beware if you live in the US when you make a purchase here.

STAY AWAY FROM THIS COMPANY!

I follow this business (if you want to call it that) on Instagram and thought that I would buy a few things. I spend about $500 and was excited to receive my clothing. When I received my clothing I was shocked at how disgusting the quality is. Everything was so thin and completely different to the images shown on their website. Everything also stunk and was covered in loose threads.

Literally screams sweatshop!

I contacted them immediately and was refused a refund! And was told I could only receive a credit note!

This is actually against the law! I will be making a formal complaint with the ACCC

The owner keeps sending me an email to delete my review without taking my fair feedback as she thinks it's negative which I only wrote about the FACT that there is no way to contact them if they don't reply to the emails. I never asked about a full refund I would be happy to wait as long as they could track my parcel. The owner got back to me straight away after saw my review and offered me a full refund as they couldn't track my parcel which it seemed lost in the end.

This is what the owner sent me an email last night:

I just wanted to follow up and ask if you could please kindly remove the negative review you have left with us on Trust Pilot? We are small business of less than 10 people, and you may not understand the impact a negative review can have on a small business and the families it supports, let alone the mental health of those who work tirelessly behind the scenes to try and assist customers wherever possible. Please understand that we have not only lost the stock but also refunded you in full.

10/10 customer service ! Ordered such a beautiful dress and came literally the next day I was shocked how quick it arrived unfortunately though size was no good for myself .I contacted customer service via email and was contacted back the very next morning after submitting it the night prior they were so lovely and understanding and not to mention the swift response 10/10 for customer service and the quality of the dress was wonderful.. beautiful linen & exactly how pictured was just sizing issues for myself so sadly could not keep but can’t thank them enough for restoring my faith with buying online x

Would have been 5* but for the fact I ordered two of the same dresses one in blue size 10 and one in white size 10 but they weren't actually the same size, somehow I think the white one was miss labeled and was actually a size six, it was a lot smaller, I can't wear its it's so short &too small but the blue one is great & a perfect fit, so is the other dress I ordered. So as long as I get a response to my email, which I sent as a faulty item email and I am able to buy another dress I will be happy. 🤞 Delivery service is outstanding in Qld 🙌 and the follow up after my first order was a great touch. So thank you for that. Look forward to hearing from you.

Ordered a dress on the 7th December and has still not shown up. I have emailed twice requesting sn update and have received no response

This is a one star rating but gave an extra star for the very fast shipping.

The quality is crap - think Bali garments that you purchase on the street but for $80!

Don’t buy here save your money.

I live in the US, purchased 3 items and wanted to return all 3, the price to ship the items I purchased back to Runway Scout was as much as the items I bought..not worth it, I wasn’t happy with the 2 dresses and top, so I tried to return them..now I’m stuck with these items I’ll never wear. No thank you…

In response to RunwayScouts reply, I absolutely did not receive the dress your speaking of for free, this was a dress I purchased and before it was shipped I asked if I could choose another dress and I was able to do that, I was refunded a dress before it was shipped if that’s what your talking about. Your mistaken, please look into this again..thanks for the effort in responding

I accidentally (on purpose 😂) ended up spending over $300 on my purchase and got 6 things!!!! The product was all incredible, the customer service was impeccable and the CEO’s love and attention was unmatched. I really hope the quality of product and service stays the same as this little business inevitably grows.

Great products, very good customer service and very fast shipping, so so happy with my items, thank you guys

I had a fantastic experience with Runaway Scout. I messaged them with multiple questions around restocks and if my order would arrive in time for my event and they got back to me and were extremely helpful! My dress arrived within 2 days of ordering it! And I’m so happy with how it looks as well! Will definitely be shopping with them again. Highly recommend 😍