Rupertwood Reviews 

108
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and helpful staff, who are often described as knowledgeable and efficient, making processes smooth. Many people highlight the excellent customer service, noting quick response times and clear communication that kept them well-informed throughout their journey. Reviewers appreciate the proactive updates and the overall ease of their experience, frequently recommending the company for future needs. However, some customers also noted issues with communication, specifically a lack of proactive updates and responsiveness, leading to uncertainty. A few other people also felt that administrative errors, such as lost paperwork or documents not being filled out properly, caused unnecessary delays and stress.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, approachability, and... See more

Service

Users describe positive interactions with service, with many customers expressing high satisfaction and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent communication and... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the proactive and regular... See more

User experience

Customers consistently note positive experiences with the user experience, highlighting that the process was... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After having to change solicitors, these guys took us on and have giving us the best experience, they were fast and effective and answered any questions we had no matter how silly they may have seemed... See more

Rated 5 out of 5 stars

Without a doubt, the best solicitor I have used, and I have purchased a number of houses in the past. Very approachable, extremely knowledgeable and responsive, and nothing was too much trouble. The l... See more

Rated 5 out of 5 stars

We used Rupert Wood for the sale of our late father's house. Ashley, Jackie and Ellie were fabulous, keeping us informed and making the process as easy as possible. Rates were very competitive also. W... See more

Rated 5 out of 5 stars

Great when talking to clients on the phone especially at the end of the process. Very helpful and caring. Made the process easy when approaching competition via email contact. My only feedback would... See more


Company details

  1. Law Firm
  2. Conveyancer
  3. Family Law Attorney
  4. Lawyer
  5. Legal Services
  6. Real Estate Attorney

Information provided by various external sources

Rupert Wood & Son is a progressive independent practice, which provides a wide range of legal services to organisations both locally and further afield.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

108 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(108)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Really great!

As first time buyers we had no clue what we were doing but the team at Rupert Wood really put us at ease! The whole process was quick and easy! From instruction to completion it was nearly 12 weeks to the day!

April 10, 2026
Unprompted review
Rated 1 out of 5 stars

I had a very disappointing experience…

I had a very disappointing experience with Rupert Wood and Son. The handling of paperwork was both slow and careless—documents were completed late and, in some cases, not filled out properly, which caused unnecessary stress and delays.

Communication was also extremely poor throughout the process. There was a clear lack of updates and responsiveness, not just with me but also with the previous owner, which made the situation even more frustrating.

Overall, the service fell well below expectations, and I wouldn’t choose to use them again.

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Reliable, Professional, and Truly Went Above and Beyond

I recently completed on my house purchase and sale, and I cannot recommend my solicitor and their team highly enough.

From start to finish, the level of professionalism, communication, and support has been outstanding. This was not the most straightforward process, with several delays and challenges along the way, but they remained proactive, responsive, and committed throughout.

A special thank you to Carl, who made the onboarding process smooth and efficient, and to Ellena, whose communication and support were invaluable. Their teamwork and attention to detail truly made a difference.

Thanks to their dedication and persistence, everything was successfully completed, and I always felt supported and informed during what can be a very stressful process.

I would highly recommend their services to anyone looking for a reliable and professional conveyancing team.

March 31, 2026
Unprompted review
Rated 5 out of 5 stars

Rupertwood is a great solicitors

Rupertwood is a great solicitors, always on hand to deal with our needs, very fast process from start to finish. Totally recommend, we will definitely use again. Thank you for being amazing. New home begins 🤗

March 30, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish…

Excellent service from start to finish on the sale of our house- very easy to deal with. This is the third time we have used them over the years and we would certainly do so again. Thanks again to Ashley, Jackie and Ellie, who helped make everything go smoothly.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. Ashley and the team Jackie and Ellie were all incredibly helpful, professional, and quick to respond whenever I had questions. They kept everything clear, straightforward and communication was spot on throughout the process, which made things much less stressful.

Really appreciate the support and would highly recommend this firm to anyone needing reliable thorough solicitors that got everything right from start to finish

March 13, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend!!

Ruperwood and Son Solicitors were amazing throughout the whole process of buying our first house. They were extremely responsive, friendly and professional. Couldn’t recommend enough!!

March 8, 2026
Unprompted review
Rated 5 out of 5 stars

Rupee wood was great

Rupee wood was great! I used them many years ago for the purchase of my first home and used them again to buy and sell our home. Handled everything amazingly and kept me up to date via email and calls of urgent I would use them again in the future and come highly recommended to me by my mortgage adviser. Great value for money also thank you.

February 27, 2026
Unprompted review
Rated 5 out of 5 stars

I would highly recommend Rupertwood for…

I would highly recommend Rupertwood for their probate services. They made an extremely difficult time more bearable with their professionalism, compassion, and efficiency throughout the process. Their support and clear communication gave us real peace of mind during such a challenging time.

February 26, 2026
Unprompted review
Rated 5 out of 5 stars

Fine Line Commercial Bodies

Commercial lease: This was a challenging time for us and Michelle helped guide us and most importantly did not allow the other solicitor to push her in a direction that was not suitable for the company or myself. The only thing I will say is at the beginning the communication was not great and lead to us begin frustrated.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Ruperwood are a lovley firm

Ruperwood are a lovley firm. The lady I was in regular contact with Ellena was really helpful and kept me updated with the progress of the purchase.
With it being my first purchase I was unaware of what to expect and the timescales involved. A lovley firm with helpful people.

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Would recommend

Ellena was great throughout.
Ellena was my contact and kept me up to date and informed through the process of buying our property.

Always available, and able to answer my questions.

Great service from start to finish.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

I had a fantastic experience working…

I had a fantastic experience working with Rupert & Son Solicitors. It was recommended to me by one of my best mate. Their prices were reasonable than some others. During the purchase of my new home ,From the very beginning, they were professional, responsive, and incredibly knowledgeable. Especially Ellena, Ellie & Michelle.They guided me through every step of the process, explaining all the legal details in a clear and understandable way, which really helped ease any worries I had. Their attention to detail and prompt communication made the whole transaction smooth and stress-free. I always felt supported and confident that everything was being handled efficiently. I’m very grateful for their dedication and would highly recommend their services to anyone buying a property.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Rupert wood & son

Rupert wood and son have been extremely helpful and efficient throughout the journey of buying my first house. Responded quickly when I had any queries. Everyone involved was great and I would definitely use this company again.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Helpful solicitors

After poor service from a previous solicitor, it was a pleasure to deal with this office. They kept me informed throughout the process of selling my house. Easy to talk to,always pleasant with good advice.

January 30, 2026
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look