Russell's British Store Reviews 

801
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 195 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the rapid delivery service, often noting that orders arrive quickly, sometimes within just a couple of days. Many people highlight the exceptional quality of the packaging, ensuring items are well-wrapped, protected, and arrive safely without damage. Reviewers frequently commend the overall service, finding the ordering process easy and the product range excellent, leading to high satisfaction. However, some customers also noted issues with the delivery agents, experiencing problems like orders being sent to the wrong address or delays. A few people mentioned receiving orders with missing or incorrect items, and others were dissatisfied with the high cost of delivery or the inability to receive chilled and frozen goods.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the fast and quick... See more

Product

Clients share positive opinions on product, highlighting the excellent selection of items, including those... See more

Service

Customers consistently report positive experiences with the service, describing it as brilliant, excellent,... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of the ordering process... See more

Quality

Users describe positive interactions with quality, consistently praising the excellent and secure packaging... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The website is clear and easy to use, with a wide variety of products that are almost impossible to find elsewhere, at reasonable prices. Delivery is fast, within a couple of days, and the packaging... See more

Rated 5 out of 5 stars

The service from Russell's is wonderful , a rapid delivery time from point of order. We've never had any breakages the team pack everything so well. The price point is good compared to other sites, de... See more

Rated 5 out of 5 stars

I have used Russells on a number of occasions, and have nothing but praise for them. Their packaging is second to none, I have so far received nothing damaged. Delivery time, from order to receiving i... See more

Rated 5 out of 5 stars

My order was sent to the wrong address, but the error was dealt with very promptly and I received my parcel very soon after. I am very happy with the service provided by Russell's, and understand th... See more


Company details

  1. Supermarket

Written by the company

British supermarket in Torrox Costa importing over 2500 lines.


Contact info

4.8

Excellent

TrustScore 5 out of 5

801 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(801)

261 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Wonderful shop

Wonderful shop. Great selection of goods. Securely wrapped and boxed. And best of all, and amazingly quick service. I will be shopping here on a monthly basis. Many thanks.

July 15, 2025
Rated 5 out of 5 stars

Great service

Website easy to use. Delivery on time(and very prompt), packaging fit for purpose and notifications were good. Well done, will definitely be using you again 🥰🥰

July 15, 2025
Rated 5 out of 5 stars

highly recommended

Order from Russell's on a regular basis, excellent in every aspect, never a problem.Quick and efficient.Would highly recommend.

June 25, 2025
Rated 5 out of 5 stars

Prices are reasonable

Prices are reasonable, and the delivery was within 24 hours within the given time limit.
The goods were very well-packed.
Overall very efficient, will order again from them.

June 18, 2025

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