Russell's British Store logo
Visit website

Russell's British Store Reviews 

801
•
TrustScore 5 out of 5

4.8

Supermarket
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 200 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the rapid delivery, often within days, and highlight the exceptional packaging ensuring items arrive well-protected and undamaged. Many commend the excellent service, easy ordering, appealing product selection, and overall efficiency. However, some customers noted limitations like the inability to deliver chilled or frozen goods. A few experienced issues with external delivery agents, causing delays or incorrect drop-offs, and some found delivery costs high. Missing items or incorrect quantities were also occasionally reported.

What people talk about most

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Product

Users describe positive interactions with product, highlighting a great selection of items, including those... See more

Service

Customers consistently note positive experiences with service, often describing it as brilliant, excellent,... See more

Order

Consumers find order to be positive, frequently praising the speed of delivery and the efficiency of the... See more

Quality

Reviewers mention positive feedback about quality, particularly regarding packaging. Many customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The website is clear and easy to use, with a wide variety of products that are almost impossible to find elsewhere, at reasonable prices. Delivery is fast, within a couple of days, and the packaging... See more

Rated 5 out of 5 stars

The service from Russell's is wonderful , a rapid delivery time from point of order. We've never had any breakages the team pack everything so well. The price point is good compared to other sites, de... See more

Rated 5 out of 5 stars

I have used Russells on a number of occasions, and have nothing but praise for them. Their packaging is second to none, I have so far received nothing damaged. Delivery time, from order to receiving i... See more

Rated 5 out of 5 stars

My order was sent to the wrong address, but the error was dealt with very promptly and I received my parcel very soon after. I am very happy with the service provided by Russell's, and understand th... See more

Company details

  1. Supermarket

Written by the company

British supermarket in Torrox Costa importing over 2500 lines.

Contact info

4.8

Excellent

TrustScore 5 out of 5

801 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(801)

260 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great Service

Speedy delivery of our favourite tastes of home, all packed very carefully and delivered in perfect condition. Great service. Highly recommend.

November 28, 2025
Rated 5 out of 5 stars

Fist-class service

The website is easy to navigate. Order promptly dispatched. Each item is individually wrapped for protection during transportation. A first-class service. Thank you.

November 27, 2025
Rated 5 out of 5 stars

Definitely recommend

Delivered in just two days and beautifully packed, unfortunately, one item was missing, but after a quick phone call, immediately reimbursed my account. Definitely recommend. Very helpful

November 25, 2025
Rated 4 out of 5 stars

Professional and highly recommended

Am really impressed with the order and speed of delivery.
I would have given 5 stars, but one item was sent with quantity of one, instead of quantity 2. A refund was made immediately though.
I would recommend this online store.

November 24, 2025

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look