The website is clear and easy to use, with a wide variety of products that are almost impossible to find elsewhere, at reasonable prices. Delivery is fast, within a couple of days, and the packaging... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The service from Russell's is wonderful , a rapid delivery time from point of order. We've never had any breakages the team pack everything so well. The price point is good compared to other sites, de... See more
I have used Russells on a number of occasions, and have nothing but praise for them. Their packaging is second to none, I have so far received nothing damaged. Delivery time, from order to receiving i... See more
My order was sent to the wrong address, but the error was dealt with very promptly and I received my parcel very soon after. I am very happy with the service provided by Russell's, and understand th... See more
Company details
Written by the company
British supermarket in Torrox Costa importing over 2500 lines.
Contact info
Avenida el Faro, 29793, Torrox Costa, Spain
- 674511909
- Shop@russells.es
- www.russells.es
4.8
Excellent
801 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 25% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Excellent
Easy to order, quick delivery and everything arrived as expected. Will use again.
November 2, 2025
Happy camper here
Easy-to-order site, reasonable prices and fast delivery. The only disappointment was the absence of the crumpets I ordered. Reimbursement quickly organised although I would have preferred to have the crumpets! Had I been able to, I would have awarded 4.8 stars.
October 31, 2025
why do I need to avoid frozen do you…
why do I need to avoid frozen do you not have freezer bags?
plus €9,999.0 to deliver ????
very bad start
October 29, 2025
Very satisfied
Well packed and delivered to drop point very quickly. Very satisfied with the products that are not available near me in Spain
October 7, 2025
Excellent
Excellent! My order came the following day, packaged really well. Website is easy to use, product range is great and all super easy
October 7, 2025
Good selection and prices and packaging…
Good selection and prices and packaging was brilliant
October 5, 2025
Excellent Service
I ordered Yorkshire Gold, and Earl Grey , both wonderful teas. They were packaged well and arrived safely as promised. Thank you.
October 4, 2025
Nice English selection but sometimes…
Nice English selection but sometimes tins came in not to good condition despite to be very well wrapped... and They run out of things taking really too long to restock. A pity because in general I think they are doing pretty well.
October 3, 2025
First time customer
I placed my first order on Saturday, my package arrived Tuesday, everything was well packed. Couldn't fault the delivery or packaging and will definitely use their online ordering again. Brilliant service.
October 8, 2025
Unprompted review
Products arrived very well-packaged and…
Products arrived very well-packaged and promptly.
September 29, 2025
Good experience
Easy to use website, goods in stock, very quick delivery. Delivery always more expensive than I initially think but if you want English goods then I guess you pay for them.
September 28, 2025
Superb
Superb, fast service as always. I highly recommend this company to expats yearning for some UK food. Thanks to all!
September 27, 2025
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