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3.1
3 reviews
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Absolutely appalling - paid up to the last month and then they waltz of with my deposit after half a year of some serious issues with a tenant neither property managers would take full responsibility or give an apology - was laughed at by their receptionist. Terrible at communicating and was constantly ignored...I would avoid all together especially if your renting or letting. Horrible experience.
They lack basic the courtesy and work ethic that you’d expect from a business. For example, they either don’t reply to emails at all, or they reply to just the first part and completely ignore the rest.
Phoning them isn’t much better. Some of the people we spoke to were blunt and at times just plain rude. We’ve had a few experiences now that made us actually feel anxious about calling, which isn’t right when you’re just trying to sort out basic things.
One of the most frustrating things about this agency is their policy of not checking the property between tenants. It was introduced during Covid — which made sense at the time — but now it just feels like an excuse not to do the work. Instead, they put all the pressure on you to log everything wrong with the flat in the first week.
There was a lot wrong when we moved in, and we’re still waiting two months later for some of it to be sorted. They don’t respond to emails properly — if you send a list of issues, they’ll either ignore the email completely or just reply to one small part of it and leave the rest.
Even when you log things through their system, they often just close the ticket saying someone will be in touch — but no one ever gets in touch. You end up chasing again and again with no real help.
They also ask you to sign an inventory as part of check-in, but the photos were really old and didn’t match the current state of the flat at all. It felt like a box-ticking exercise that protects them, not you.
They need to start checking properties between tenancies, follow through on issues instead of closing them off, and put some effort into basic customer service and communications.
The team was so fast in the referencing process for my new 'home'.
I highly recommend them.
Much appreciated RW Team, keep up the good work👏
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