Rye Street Group Reviews 1,015

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Brilliant Service from Rye St The administrator Julie Beckett was very friendly, empathetic and accommodating. The garage kept me updated at all stages, whilst my car was in their care. They arr... See more

Company replied

Rated 5 out of 5 stars

I recently had my Mazda repaired at Rye Street Broxbourne, and I couldn’t be happier with the service. Everything was handled efficiently and quickly, and the repair was completed to my full satisfac... See more

Company replied

Rated 5 out of 5 stars

Thank you very much to Rye Street Group Braintree for the great service from start to finish, very efficient and helpful staff. We had only had our brand new car for a month when someone crashed into... See more

Company replied

Rated 5 out of 5 stars

What I liked was the communication from Julie at Rye - when speaking to her you felt reassured, matters were progressing and you knew where things stood. The pick up of the car and its return happened... See more

Company replied

Company details

  1. Car Repair and Maintenance
  2. Auto Body Shop
  3. Auto Dent Removal Service
  4. Auto Repair Shop

Written by the company

Our 7 modern, well-equipped Repair Centres allow us to service London, Essex, Hertfordshire, Cambridgeshire and Suffolk.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Very impressed with the actual repairs…

Very impressed with the actual repairs carried out on my car and with the excellent feedback from customer service, would recommend using this company very highly.

April 24, 2024
Unprompted review
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Reply from Rye Street Group

Thank you very much for your kind words which we will share with our team, we really appreciate it

Rated 5 out of 5 stars

The service was first class and the…

The service was first class and the staff were very professional. I was fully updated from start to finish and the repair work was excellent.

April 23, 2024
Unprompted review
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Reply from Rye Street Group

Great to hear! Thank you very much for your kind review, we really appreciate it.

Rated 5 out of 5 stars

The staff were very friendly and kept…

The staff were very friendly and kept us up to date with anything going on with the repair to our car

April 24, 2024
Unprompted review
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Reply from Rye Street Group

Thank you very much for your kind review, we really appreciate it

Rated 5 out of 5 stars

Excellent service and great…

Excellent service and great workmanship. Had it returned in a couple of days. Excellent staff very helpful and informative.

May 3, 2024
Unprompted review
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Reply from Rye Street Group

Thank you very much for your review which we'll share with our team - we really appreciate your kind words

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Seven days from drop off at Enterprise (for hire car) to collection from Enterprise. Fantastic job done, just like new, kept up to date about the progress of the repair.
The only small criticism I have is the last text I received said my car was being checked and cleaned, the trouble is that it was washed with dirty water and the interior wasn’t touched. A little bit of a let down on an otherwise brilliant job.

May 2, 2024
Unprompted review
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Reply from Rye Street Group

Thank you for your feedback, and please accept our apologies for the clean not being up to standard. We'll arrange for the branch manager to contact you to resolve this. Kind Regards, Rye Street Group

Rated 5 out of 5 stars

Good Helpful service

They collected the car did the repair which was perfect and returned it all in good time

April 30, 2024
Unprompted review
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Reply from Rye Street Group

Great to hear - thank you for your feedback, we really appreciate it

Rated 5 out of 5 stars

Great service

Great service, I was kept updated throughout, my car was ready before the date estimated too. The repair work was brilliant.

April 29, 2024
Unprompted review
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Reply from Rye Street Group

Thank you very much for your kind feedback, we really appreciate it

Rated 5 out of 5 stars

Great company

From start to finish this company were excellent . Communication was A1 as was the workmanship of my repair.
From start to finish I was confident that my vehicle was in good hands.

April 22, 2024
Unprompted review
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Reply from Rye Street Group

Thank you very much for you kind words, we really appreciate it

Rated 5 out of 5 stars

The staff were friendly and helpful

The staff were friendly and helpful. They organised a courtesy car from Enterprise and I was even able to leave that with them when I collected my car.
The repairs were completed within a few days and my car was also washed.

April 26, 2024
Unprompted review
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Reply from Rye Street Group

Thank you very much for your kind feedback, we really appreciate it

Rated 5 out of 5 stars

Friendly knowledgeable people,who were…

Friendly knowledgeable people,who were on hand for any questions I had.
They have done an incredible job on my car, which they also cleaned inside and out. They even managed to retrieve a ring that fell between the passengers seat and central console and I couldn’t reach it. Definitely use these guys again! Thank you so much for doing a great job on my car!

April 23, 2024
Unprompted review
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Reply from Rye Street Group

Our pleasure! Thank you very much for your custom, and for your lovely feedback

Rated 5 out of 5 stars

Car repair

I have just received my car back after my insurance company chose Rye Street Braintree to do my repair after an accident. I have to say that I'm really impressed with their service. They kept in contact with me and kept me up to date.When I called to ask any questions, the receptionist was very friendly and helpful. It was done very quickly and was valeted and polished on return. I'm very happy and would highly recommend them.

April 24, 2024
Unprompted review
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Reply from Rye Street Group

We're delighted to hear that you are happy with the service and will share your kind words with our team - thank you!

Rated 5 out of 5 stars

Wonderful service from the Rhy Street…

Wonderful service from the Rhy Street Group... they came and pick up our vehicle. Kept us informed, brought it back clean and with a prefect repair. An easy experience with a great finish.

April 25, 2024
Unprompted review
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Reply from Rye Street Group

Thank you very much for your kind feedback, we really appreciate it

Rated 5 out of 5 stars

The services and communications were great

The services they offer are great. They collected my car and returned it after repairing it. Exactly when they promised. I am very satisfied with their service.

April 16, 2024
Unprompted review
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Reply from Rye Street Group

Great to hear, thank you for your kind words

Rated 5 out of 5 stars

Hassle free experience

Really straightforward experience with Rye Street. Very quick to update us and accurate with their timescales. Also, the chap who come to pick up my car was very accommodating when I was running a touch late.

April 20, 2024
Unprompted review
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Reply from Rye Street Group

Thank you very much for your kind feedback, we really appreciate it

Rated 5 out of 5 stars

Very helpful customer service team

Very helpful customer service team, reasonable collection time of my vehicle, nice & speedy repair & drop off .. overall fantastic work! Even got a clean 🙂

April 23, 2024
Unprompted review
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Reply from Rye Street Group

We're happy that you're happy! Thank you very much for your lovely feedback

Rated 5 out of 5 stars

A fantastic service from start to…

A fantastic service from start to finish.the staff are all friendly and helpful and very informative at every stage of the repair.being a disability customer their care was above and beyond.would definitely recommend them to anyone else who needs repairs done.

April 19, 2024
Unprompted review
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Reply from Rye Street Group

Thank you very much for your kind feedback which we will share with our team, we really appreciate it

Rated 4 out of 5 stars

Good repair work

Good repair work, professional job done.

April 8, 2024
Unprompted review
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Reply from Rye Street Group

Thank you for you feedback, which we will share with our team

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