Rye Street Group Reviews 1,015

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Brilliant Service from Rye St The administrator Julie Beckett was very friendly, empathetic and accommodating. The garage kept me updated at all stages, whilst my car was in their care. They arr... See more

Company replied

Rated 5 out of 5 stars

I recently had my Mazda repaired at Rye Street Broxbourne, and I couldn’t be happier with the service. Everything was handled efficiently and quickly, and the repair was completed to my full satisfac... See more

Company replied

Rated 5 out of 5 stars

Thank you very much to Rye Street Group Braintree for the great service from start to finish, very efficient and helpful staff. We had only had our brand new car for a month when someone crashed into... See more

Company replied

Rated 5 out of 5 stars

What I liked was the communication from Julie at Rye - when speaking to her you felt reassured, matters were progressing and you knew where things stood. The pick up of the car and its return happened... See more

Company replied

Company details

  1. Car Repair and Maintenance
  2. Auto Body Shop
  3. Auto Dent Removal Service
  4. Auto Repair Shop

Written by the company

Our 7 modern, well-equipped Repair Centres allow us to service London, Essex, Hertfordshire, Cambridgeshire and Suffolk.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very good service

Very good service. Vehicle back a day early

May 28, 2024
Unprompted review
Rye Street Group logo

Reply from Rye Street Group

Thank you very much for your review, we really appreciate it

Rated 5 out of 5 stars

They were very quick in collecting my…

They were very quick in collecting my car they kept me up to date fully on the progress of repairs they were were quick to redeliver my car to where suited me. I cant find anything negative to write just thank you.

May 23, 2024
Unprompted review
Rye Street Group logo

Reply from Rye Street Group

Great to hear! Thank you very much for your kind feedback, we really appreciate it.

Rated 5 out of 5 stars

Positive experience

Good customer focus in terms of regular updates on progress (there was a parts delay but out of Rye St control). Helpful and professional reception staff in person or on phone. Very convenient collection and drop off service, linked in my case with Enterprise. Physical repair looks good and car returned completely valeted - never a great experience when your car is damaged but Rye St Group Braintree made things a little easier thank you.

May 24, 2024
Unprompted review
Rye Street Group logo

Reply from Rye Street Group

Thank you very much for you kind words and for your patience with the parts delays. We really appreciate you taking the time to share your experience, and will share your feedback with our team.

Rated 5 out of 5 stars

Thank you very much

Thank you very much, my car returned to me and you can not see any traces of the marks from the accident . I believe there are no issues found with it working order too. Customers service been great , picking and dropping the car where it was more comfortable for me . top marks all around . Thank you

May 22, 2024
Unprompted review
Rye Street Group logo

Reply from Rye Street Group

We truly appreciate your kind feedback, and will share with our team - thank you!

Rated 5 out of 5 stars

1st class service

Fast, friendly and efficient service and repair work to my Audi Q5 was 1st class from the Nazeing/Broxbourne workshop. Would recommend 100%.

May 22, 2024
Unprompted review
Rye Street Group logo

Reply from Rye Street Group

Great to hear! Thank you very much for your kind words which we will share with our team

Rated 5 out of 5 stars

Amazing work

Amazing work. Went above and beyond what they were expected to do. Highly recommend Rye Street.

May 21, 2024
Unprompted review
Rye Street Group logo

Reply from Rye Street Group

Thank you! We really appreciate your kind feedback and will share your comments with our team

Rated 4 out of 5 stars

Took time monny

Took time , that's the only negative thing I can say, but Worth It in the end, would definitely use them again,

May 21, 2024
Unprompted review
Rye Street Group logo

Reply from Rye Street Group

Parts delays are really frustrating for us too, as we want nothing more than to repair vehicles and return them to our customers in a professional and timely fashion. Thank you for your feedback, and for your patience.

Rated 5 out of 5 stars

Excellent service

Thank you very much to Rye Street Group Braintree for the great service from start to finish, very efficient and helpful staff. We had only had our brand new car for a month when someone crashed into the back. We really appreciated having a like for like hire car while the work was being carried out, and regular updates from Rye Street Group Braintree on the progress of our car repair.

May 21, 2024
Unprompted review
Rye Street Group logo

Reply from Rye Street Group

You are most welcome! Thank you very much for your kind feedback which we will share with our team

Rated 5 out of 5 stars

Excellent repair

They picked up the car and kept us up to date with text messages , after ten days the car was returned .
You would never have known there had been any damage I was so pleased with the repairs I would recommend using Rye Street.

May 16, 2024
Unprompted review
Rye Street Group logo

Reply from Rye Street Group

Great to hear! Thank you very much for your kind feedback which we will share with our team - we really appreciate it

Rated 5 out of 5 stars

One word perfection If I could give this garage 100 stars i…

If I could give this garage 100 stars i would
One word ‘ perfection ‘this team will go out of their way to ensure your experience is 1st class
Fiona and Michelle such kind professional ladies
At all times ensure your experience is just first class .
They friendly and care which most places don’t normally your just a number
They are processional and they have very high standards of work they carry out on your car.
The team are just superb Thankyou

May 20, 2024
Unprompted review
Rye Street Group logo

Reply from Rye Street Group

Thank you so much for your lovely feedback, so kind of you and we truly appreciate it!

Rated 5 out of 5 stars

Great service and communication from…

Great service and communication from the start of the repair process to the end of the repair. Ever member of staff i delt with very friendly, curtius and very informative.
Car picked up from home address on Friday and returned the following Friday.
Car returned valletted inside and outside to a very high standard.
Would definitely recommend.

May 10, 2024
Unprompted review
Rye Street Group logo

Reply from Rye Street Group

Fantastic to hear! Thank you very much for sharing your experience, we really appreciate it

Rated 5 out of 5 stars

Great customer service.

Really pleased with experience. I was kept regularly informed with both text and phone calls. Work was completed to a very good standard. Would happily recommend them to family and friends.

May 16, 2024
Unprompted review
Rye Street Group logo

Reply from Rye Street Group

Thank you very much for your kind words, we really appreciate it

Rated 5 out of 5 stars

Rye Street was great with my vehicle…

Rye Street was great with my vehicle repair. The communication with me was really clear and efficient. They dealt with my car quickly and was clued up on motability car information which was helpful. Definitely recommend.

May 14, 2024
Unprompted review
Rye Street Group logo

Reply from Rye Street Group

Thank you very much for your kind feedback, we really appreciate it

Rated 5 out of 5 stars

High standard of workmanship

The work done was to a very high standard so pleased, staff was excellent, friendly can't can't fault the servicei received, so glad the car was sent there.

May 15, 2024
Unprompted review
Rye Street Group logo

Reply from Rye Street Group

Great to hear, thank you very much for your kind review

Rated 5 out of 5 stars

Very professional and efficient service…

Very professional and efficient service from the Rye St team. Very pleased with the Service.

May 13, 2024
Unprompted review
Rye Street Group logo

Reply from Rye Street Group

Thank you very much for your kind review, we really appreciate it

Rated 5 out of 5 stars

Hassle free,collect & return to…

Hassle free,collect & return to doorstep. Super friendly service,easy use. Thanks so much,lovely repair too.

May 6, 2024
Unprompted review
Rye Street Group logo

Reply from Rye Street Group

We aim to please! Thank you very much for your kind words which we'll share with the team

Rated 5 out of 5 stars

Very impressed with the service, thanks

Very impressed with the service received. The gentlemen that arrived were very polite, friendly and completed the job very quickly to a high standard. Would not hesitate to use again. Thank you very much!

May 10, 2024
Unprompted review
Rye Street Group logo

Reply from Rye Street Group

We really appreciate you taking the time to leave us a review, thank you for your kind words which we will share with our team

Rated 5 out of 5 stars

A garage you can depend on x

Brilliant garage .....can't recommend them enough x work carried out was brilliant and the time frame given.. the work was completed. Great staff and special thanks to the driver who delivered back the car straight to the drive. So friendly and absolutely lovely.
Really impressed with the service all over ..impeccable service xx

May 10, 2024
Unprompted review
Rye Street Group logo

Reply from Rye Street Group

Great to hear! Thank you so much for your lovely feedback which we'll share with our team 😃

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look