Safefoam Reviews 

254
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the team for providing expert advice, noting that the staff is exceptionally helpful, patient, and knowledgeable throughout the entire process. People are also thrilled with the final products, highlighting the fantastic quality, perfect fit, and superior comfort of the beautifully crafted replacement cushions. However, some customers also noted that they initially hesitated before ordering bespoke custom items for their cherished vintage furniture and unique spaces. Despite these initial thoughts, consumers consistently report a seamless ordering process and prompt delivery, making the overall service a truly wonderful find.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the exceptional quality and comfort... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with the materials and... See more

Staff

Customers report overwhelmingly positive experiences with staff, highlighting helpful and knowledgeable... See more

Service

Customers consistently note positive experiences with service, highlighting excellent communication and... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting an overall excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Safefoam team excelled in the provision of pew cushions for our church. Their advice and support was excellent and allowed the PCC to make fully informed decisions. Once the decision had been made... See more

Company replied

Rated 5 out of 5 stars

I exchanged a few emails with Joe to make sure I ordered the right cushion pad for our Ercol sofa. Once I placed the order, delivery came only 5 days later. The cushion itself is brilliant quality,... See more

Company replied

Rated 5 out of 5 stars

I needed a cushion for an Ercol loveseat, I contacted Safefoam and spoke to Joe who was extremely helpful and knowledgeable. I had a fabric sample which we really wanted and was delighted that Safefo... See more

Rated 5 out of 5 stars

These cushions have been custom made at our request and are for a narrow boat. They will be used not only as seating but when folded flat provide a king size bed The cushions have been expertly... See more

Company replied


Company details

  1. Furniture Store
  2. Antique Furniture Store

Written by the company

After trying for 30 years, we have become one of the leading British companies maufacturing Ercol Replacement Cushions & Covers. We can replace most Ercol Models. In late 2021 Ercol themselves wrote to us to say that they very happy with our company rejuvenating their antique models. We also do lots of church pew cushions all over Britain, from as far South as Cornwall to the Isle of Lewis in the North


Contact info

5.0

Excellent

TrustScore 5 out of 5

254 reviews

5-star
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1-star

No recent history of asking for reviews

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5.0

All reviews

(254)

47 reviews in the last 12 months

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Rated 5 out of 5 stars

A happy customer!

Thank you, Joe for your advice & communication for our pew cushion. The material samples arrived quickly from your recommended company & Safefoam made the cushion precisely to our pattern. It’s beautifully made & we’re delighted!

April 8, 2026
Unprompted review
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Reply from Safefoam

Many thanks Paula for your kind review. Your choice of Ross Fabric's Vintage Oyster was perfect for your bench seat cushion. Joe, as always, was delighted to have helped you and we're all very grateful for your order. We're pleased that you appreciated the workmanship in sewing the cover, I've passed on the good news to Helen who did the job for you. Thanks also for your lovely photograph which I'll put on to our website. Very best wishes.

Rated 5 out of 5 stars

Thanks to Joe and the Safefoam…

Many thanks to Joe and the Safefoam team who were all very helpful on the phone. We received the new cushions for our Ercol chairs promptly and they are beautiful – exactly what we hoped for. We will certainly be placing an order for our dining chairs.

March 9, 2026
Unprompted review
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Reply from Safefoam

Thank you William for your very kind words. We all do our best to please our valued customers. You sent us your own fabric to cover your 2 Chairmaker Chairs by Ercol & they looked lovely. We look forward to hopefully doing your dining chairs next. Best wishes from team Safefoam.

Rated 5 out of 5 stars

Excellent Service and Quality Ercol Replacement Cushions

Made beautiful cushions for a 335 ercol chair. Great quality. Really easy to deal with, they helpfully sent me swatches of material to help me decide, easy to order, friendly and helpful. The cushions arrived quicker than I thought and look great and are really good quality. I'm very pleased.

March 20, 2026
Unprompted review
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Reply from Safefoam

Sorry I missed your brilliant review. Your 335 chair cushions looked so good & it's very kind of you to think about reviewing our work. We are most grateful to you & very glad that you like your new cushions.

Rated 5 out of 5 stars

Excellent Church Pew Cushions

We ordered a cushions for our pews in 2016 and then some replacement and additional ones in 2026 and found then and now that the service was excellent - fast, attentive, etc - and that the quality of the product is excellent. We are replacing some of the 2016 ones due to theft, not because they are damaged or have deteriorated. Would highly recommend.

March 17, 2026
Unprompted review
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Reply from Safefoam

Many thanks Robert for your very kind words. Joe & Keri who handle all Pew Cushion orders (including your 2016 order) will be delighted to hear your wonderful remarks. I wonder who would steal pew cushions? I don't know, but I do know that it's not the first time we've replaced items for this very reason! Best wishes & I hope the congregation are once again sitting in comfort.

Rated 5 out of 5 stars

Received our replacement cushions for…

Received our replacement cushions for our Ercol dining chairs very quickly. Very well made items that have revitalised our chairs we are delighted with them.

March 2, 2026
Unprompted review
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Reply from Safefoam

Apologies Jo for missing your review. I was out of office for a few days! We're so glad that you like your dining seat cushions. They do make dining more comfortable! & they also look so good on the Ercol models.

Rated 5 out of 5 stars

Excellent service from first contact to…

Excellent service from first contact to collecting my cushions.
Joe was extremely helpful and was able to advise me on additional cushions not just for my ercol suite but also my dining chairs.
Im now sitting very comfortably.

March 2, 2026
Unprompted review
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Reply from Safefoam

Many thanks Jane for your kind comments. Your Ercol Renaissance covers were in good condition, so it was new foam cushions that you needed. I'm pleased that you are sitting in comfort. Also the new dining cushion foams should be good! Thank you for your order.

Rated 5 out of 5 stars

Excellent customer service and value for money

Second time ordering cushions from Safefoam. They were meticulous in checking that the chosen material matched our previous order (placed 18 months previously), and that the cushions were made to our exact requirements for our 442 chair.
Very happy when the cushions arrived speedily and well-packed.

February 5, 2026
Unprompted review
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Reply from Safefoam

Thanks Claire for your kind comments. We really liked your Ercol 442 chair cushions, a good combination of 2 great fabrics, We are most grateful that you should take the time to review. Lots of potential customers are guided our way by reviews like yours.

Rated 5 out of 5 stars

After fitting new webbing I needed…

After fitting new webbing I needed cushions for an Ercol 204 seat and a 203 3-seater settee. Asked for samples of fabrics and placed an order. Order arrived well packed and the whole process took about a month. Great service, excellent product and comfortable. I'm very satisfied and happy to reccommend this company.

February 23, 2026
Unprompted review
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Reply from Safefoam

After fitting new webbing, I thought you were going to say that you needed a rest! It's not easy is it? Edward many thanks for your lovely review. You chose the Porter & Stone, Balmoral. Dove Grey fabric, it looked so good that we put it on our website. It is a classic fabric for 2 classic Ercol models. Thanks for such a substantial order & for your appreciation of the work we did for you.

Rated 5 out of 5 stars

Professional and top quality

Customer service, communications and professionalism at a very high standard. Direct contact with named individuals, a friendly response and a personal touch all very welcome! The cushion was exactly as I had requested, beautifully made and finished and the postage prompt and secure. Will use again, and would highly recommend this “old fashioned” approach to business. Very happy.

February 18, 2026
Unprompted review
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Reply from Safefoam

Thank you Virginia for your very kind review. We're all very pleased that you are happy with your goods & the way we dealt with your order. We try our very best with all of our customers.

Rated 5 out of 5 stars

Fantastic quality cushions and covers…

Fantastic quality cushions and covers for our ercol daybed, armchair and footstool. The fabric quality is excellent and the cushions are good and firm. We went for the luxury quality and are very pleased with our choice. Excellent service and communication throughout. I highly recommend Safefoam😀

February 5, 2026
Unprompted review
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Reply from Safefoam

Many thanks for your brilliant review Jonathon. You chose a lovely fabric & we were very happy to do 3 different Ercol models for you. The daybed looks so good with piping and buttons on the back cushions. Best wishes.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Covers made quickly and look fabulous on my Ercol chairs - great quality too!

February 4, 2026
Unprompted review
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Reply from Safefoam

Thanks Stephanie for your kind review. Your 2 x Ercol 204 chairs + your 205 footstool looked so good in the Sorrento Teal fabric you chose. We are very grateful to good customers like you who take the trouble and time to send us their reviews. Hope you have a lovely holiday.

Rated 5 out of 5 stars

Safefoam are a first class company and…

Safefoam are a first class company and can be truly trusted in producing exactly what you’re looking for.
I had cushions made for my Ercol Daybed. I chose my own fabric and had it made fire retardant. Instead of the traditional 3 back cushions I requested that 2 were made as I think it adds a more modern design.
The cushions are well made and the zips are hidden. I had scatter cushions made too.
Customer service is excellent.
Thanks very much to Bob, Kerri, Joe and the team at Safefoam.
Highly recommended.

January 23, 2026
Unprompted review
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Reply from Safefoam

Your modification on the back cushions of the iconic Ercol Daybed (2 instead of 3) has given a few of our customers this great idea. We agree Claire the two cushions look brilliant. Thanks for the good idea and your brilliant photograph & thanks for you lovely review.

Rated 5 out of 5 stars

Lovely Ercol Windsor 203 seat cushions

I had two sets of Ercol Windsor 203 chair cushions made by Safe Foam. The service was excellent. The cushions fit perfectly and were produced and delivered quickly. I am happy to highly recommend the company.

October 15, 2025
Unprompted review
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Reply from Safefoam

Many thanks Verpi for your much appreciated review. From our records I see that last February you bought new cushions for your Ercol 2 seater 203 settee in our Charcoal Stitch fabric from Camira. Then you followed up that purchase with this order for two Ercol 203 chairs in Mid Grey Stitch! Thanks for being another good customer who return purchases, it really means a lot us. We welcome more and more Finnish customers!

Rated 5 out of 5 stars

Made to measure cushions


These cushions have been custom made at our request and are for a narrow boat.
They will be used not only as seating but when folded flat provide a king size bed
The cushions have been expertly made from the fabrics Bella Vista with an extended side trim of Gisburn Grey.
We are extremely happy with the cushions and the quality of the foam, it has been tested overnight as a bed and was more comfortable than our actual mattress at home.
Thank you Safefoam and we would definitely recommend their products and amazing service.

December 22, 2025
Unprompted review
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Reply from Safefoam

Many thanks Mrs Evans, we are all delighted with your high rating review. Of course we are pleased that you found the mattresses comfy. We only use the very best and most suitable foam for the job! We found that the foam continues to be comfortable for many years.

Rated 5 out of 5 stars

Quality at a reasonable price

I placed a large order for a complete refurbishment of my three piece suite, I picked the fabrics waited and hoped it would turn out ok. More than that it’s fabulous! Communication was good and the quality is excellent, I highly recommend this company.

December 18, 2025
Unprompted review
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Reply from Safefoam

Many thanks June for your very kind review. Your Ercol Renaissance looks fantastic in your choice of fabric from Ross in Leeds. It looks very comfortable too! Thanks also for your beautiful pictures that we will put on our website.

Rated 5 out of 5 stars

Ercol experts.

From start to finish, the help and support from Bob, Joe and the team was exemplary. We faffed with samples for a while until we found one we liked, but they were very helpful in this regard. The finished set of cushions for our Ercol 355 are fantastic. Incredibly well machined and finished. These guys know what they are doing. Highly recommended.

December 14, 2025
Unprompted review
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Reply from Safefoam

Glyn, your pictures are so impressive. Big snag though, the same old story, my partner says our house is a tip! Why can't it be like yours? Your new Daybed cushions look superb & thanks very much for your custom. Season's greetings to you and family. Please pass on the good news to other Ercol collectors.

Rated 5 out of 5 stars

Fantastic customer service and a great product

I exchanged a few emails with Joe to make sure I ordered the right cushion pad for our Ercol sofa. Once I placed the order, delivery came only 5 days later. The cushion itself is brilliant quality, a huge improvement on the one it's replacing. It fits perfectly in the cover we already have. Having hesitated over buying it, we now wish we'd done it sooner as the sofa is way more comfortable now.

December 10, 2025
Unprompted review
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Reply from Safefoam

Mary you make us all blush. We really do try our best and we much appreciate your gratitude. Glad you like the cushion, please have a lovely Christmas.

Rated 5 out of 5 stars

Excellent Quality, fabulous service.


Thank you so much for our Ercol cushions. 
We are beyond thrilled with these, they are absolutely gorgeous.
From contact, to sending material, making to delivery the process was so smooth.
Such exceptional customer service all round.
The quality of the cushions is exceptional.
So hard to find a company that cares about their products and customers.
We will order from Safefoam again and will definitely recommend to anyone requiring replacement cushions.

November 15, 2025
Unprompted review
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Reply from Safefoam

Dear Clare, Thanks for your brilliant review. Your Ercol 203 really looked so good in the fabric you sent to us. We were happy to do it for you and it we're all the more pleased when you take the trouble to review us like this.

Rated 5 out of 5 stars

Excellent service from safe foam

Excellent service from safe foam . Ordered replacement cushions for ercol day bed , great choice available of fabric . Very helpful service from start to finish . We will be using them again in the future

November 26, 2025
Unprompted review
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Reply from Safefoam

Ann thank you very much for your lovely review. We're all pleased that you like your daybed mattress, we thought it looked good before we dispatched. We look forward to your further work and will, as always, try our best for you.

Rated 5 out of 5 stars

Great customer service

Great customer service. My childhood 3 piece Ercol suite has a new lease of life. Beautifully finished and the new foam is very supportive and comfortable. Thanks to all of the team at Safefoam!

October 22, 2025
Unprompted review
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Reply from Safefoam

We're so pleased that your arrangements for delivery worked very well! The Isle of Mull isn't the easiest place to send such big parcels! You sorted it for us. Your Moon Fabrics choice looked beautifull & our Helen loved to sew it for you.

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