I dealt with Alex King over email, who assisted with selecting the correct product for our needs, i was kept up to speed with everything from start to finish. Very quick at responding. Thanks Alex.
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See what reviewers are saying
Easy website to navigate, found the ideal product (convex driveway mirror) but missed the 10% discount offer until after paying. Phoned up and there was no hesitation in refunding me the saving. Produ... See more
Been searching and struggling for ages to find replacement keys. I contacted this company. Their response was very prompt and even though they were not able to help, they kindly suggested another comp... See more
Company replied
Batteries in our home safe failed after 10 years. We couldn't find the "get out of jail" manual keys but there was a key code on the safe. Ordered replacements from Safe Options then the originals... See more
Company details
Written by the company
Security Safes, Fire Safes, Key Safes & Cabinets, Lockers, Traffic Safety, Convex Mirrors - Buy Online from Safe Options
Contact info
St Bonaventure's Business Centre, Friary Road, BS7 8AF, Bristol, United Kingdom
- 0117 929 2104
- office@safeoptions.co.uk
- www.safeoptions.co.uk
4.9
Excellent
218 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Out of Stock
Although the product was shown as in stock I was advised following purchase it was not. Deliver was finally achieved 14 days later following two phone calls with the supplier.
December 13, 2015
Unprompted review
Reply from Safe Options UK
Dear Alan
Thank you very much for your feedback and I apologise for the experience you had when placing an order through our website.
We are keen to offer the best service possible to our customers and therefore we take all feedback very seriously.
Managing out of stock products is something that we are trying to improve our service on at present and we will continue to do so.
I can assure you that it is very rare that products are out of stock as the majority of products come directly from the manufacturers own UK warehouses.
However, as it can still occasionally occur, we will be trying to improve communication between the warehouses and ourselves so that we can keep out of stock products up to date on our website, and we have already recently put in measures to always offer customers an alternative similar product (if possible) when their order is out of stock. I apologise that this was not the case when your order was placed.
Thank you once again for your feedback.
First class
Arrived next day. Clear instructions, good quality item. Overall excellent.
December 11, 2015
Unprompted review
Mirrors
Just ordered road safety mirrors for blind spots and everything was as expected.
December 10, 2015
Unprompted review
domestic safe purchase
Helpful advice on telephone, brilliant delivery system with tracking, the safe is exactly as described.
December 8, 2015
Unprompted review
Key Secure Deep Slam Shut Key Cabinet 50 Hooks
Good service and quick delivery, but a little disappointed with the robustness of this unit. Having revisited the site, I noticed the 'Robert's Ratings' and had I seen them beforehand I probably wouldn't have chosen this product. I expected a more heavily built cabinet for over £225 - it really doesn't feel like it would repel even a half-hearted attempt to break into it.
December 3, 2015
Unprompted review
Reply from Safe Options UK
Thank you very much for your comments and we are very sorry to hear that the unit was not as good quality as you expected.
We take all feedback seriously and your comments were passed to our management team to investigate and discuss a solution with yourself. I understand that they called you and explained the different security levels of our key storage products to you and the circumstances whereby each type of cabinet should be used. I also understand that they offered to exchange the item for something more secure if this would suit you better.
We hope that you are more satisfied with our customer service now and apologise that it was not as expected initially. We always aim to ensure that our service levels are to a high standard and we will look to improve the website so that it is more clear on the differences between products so that customers can choose the most suitable product prior to purchase, rather than receive something that it not as expected. Our sales team are of course always available by telephone as well to advise.
If you require any further assistance please do not hesitate to contact our office.
Safe Options
Very easy to order the key safe - easy to attach to wall. Came within two days of ordering - excellent service. Will definitely recommend
November 15, 2015
Unprompted review
Good service and quick deliver ...
Good service and quick delivery.
Would definitely use again
November 15, 2015
Unprompted review
As ordered and on time.
We may take time to make decisions, but then want it yesterday. Delivered as expected and as ordered, thank you.
November 13, 2015
Unprompted review
a long drawn out experience
After placing our order on line we received an email from safe options saying that the product we wanted was temporarily out of stock and although an alternative was available we opted to continue with our original item which would only delayed by a few days . After nearly a week we had not received our order so chased it up. They apologised and said that they would re send it. After more delay and chasing we eventually received our order which turned out to be the wrong product! Another phone call and another delay whilst they sent the correct item. The only positives in this less than satisfactory process was that safe options communication was very good and we ended up with extra products as we were told that we could keep the incorrect items (after being asked to return them whiich we offered to do at their expense).
November 12, 2015
Unprompted review
Reply from Safe Options UK
I am very sorry to hear of the poor service you experienced on a recent order with Safe Options. The item you purchased is sent out directly from the manufacturer warehouse and therefore there seems to have been a communication issue between them and ourselves which resulted in you being sent the alternative colour item, not the original colour which you had requested.
I assure you that we will work to put measures in place to prevent this from happening again.
In the meantime, please do accept my sincere apologies.
Customer communication good but failed to deliver as promised
Placed an order on line for a Saturday delivery days ahead of the cutoff but unfortunately they called up the day before to tell me there was no stock, which was not the case when I placed the order. Wasted my time and caused me issues with my insurance. The plus side is that they refunded efficiently and customers service was good and professional.
November 12, 2015
Unprompted review
Reply from Safe Options UK
Thank you for your feedback and we are sorry to hear that we let you down on this order.
We take customer complaints very seriously, and having personally looked into this, I can see that the manufacturer of the safe informed us that your safe would be despatched for delivery on the Saturday, which we then advised yourself, in good faith.
Unfortunately, when picking the stock to despatch, they realised that their computer system was incorrect and they did not have any stock left. As soon as they advised us of this we let you know.
This is a rare occurrence, although I appreciate that this is no consolation to yourself and I therefore offer my sincere apologies to you.
We will discuss this further with the manufacturer and ask if they can put in measures to try and prevent issues like this in future.
Safe delivered on time and seems fine
Tried to buy one safe but out of stock. Safe Options emailed with alternative which was fine. Addived quickly and works.
November 6, 2015
Unprompted review
Good advice and efficient delivery
The company gave me good advice, replying promptly to my enquiry and helping me to make an informed choice. Then when I came to make an order this was executed rapidly so I received the goods quickly. The courier was fast and the packing sufficient to ensure the goods were received with no damage.
November 6, 2015
Unprompted review
Good customer service
We ordered a safe for home. The first one we chose, the door was slightly warped when closed which gave us concerns about fire rating. It was replaced without any issues and the staff did everything they could to ensure that deliveries & collections were arranged at convenient times even though that was not part of the delivery service.
November 6, 2015
Unprompted review
Immediate Customer Service
Very quick to respond, very courteous and helpful!
November 5, 2015
Unprompted review
Double door Cupboard
Item as described. Notified of delivery on the day.
Like it so much we're going to order another
November 2, 2015
Unprompted review
Reply from Safe Options UK
Thank you so much for taking up your valuable time to review our service. We are very grateful and your second order is now processed.
Waiting, my fault.
Asked to review my experience; which placing the order and the follow up was very good. However I have not received the safe nor an indication of the anticipated delivery. I daresay that will change next week and I will be able to comment further.
Delays were down to me having passed the wrong phone number. Product really goo - fitting guys superb.
November 1, 2015
Unprompted review
Reply from Safe Options UK
I have looked into your order and have found that we have emailed you concerning your order and that our Installation company has tried telephoning the number you supplied, but were unable to obtain a response. I believe that we have since received your preferred contact number and so you should have a call today to agree the delivery date of your safe. I trust this clarifies the present situation. We apologise for any inconvenience caused.
Complaint
Your emailed invoices/receipt are much to large to download and not presented professionally.
October 22, 2015
Unprompted review
Reply from Safe Options UK
I have looked into communication with your e-mail address and cannot see any record of us sending an invoice to you I'm afraid. The only e-mail I can see is an order confirmation which was sent immediately after you placed the order online.
I also notice that you did not create a password when ordering through our website so you would not be able to log in and collect an invoice from our website. I am therefore unsure what invoice or receipt you are referring to.
However, we are more than happy to provide you with an invoice, and these files are usually very small in size so should not be a problem to download.
Please contact our finance department using accounts@safeoptions.co.uk or 0800 567 7549 and someone should be able to send one straight through to you by e-mail.
We hope that this resolves the situation and we apologise that this process was unclear to you originally.
just bad
completely wrong item , irritating incompetence / inexperience of the staff on the other side of the phone , eventually rectified by Alex
( a senior staff i think ) via many e=mail , just a lot of bother.
October 21, 2015
Unprompted review
Reply from Safe Options UK
We are very sorry to hear that you were dissatisfied with the service you received following a problem with your order, and thank you very much for letting us know about this. It sounds as though the issue has now been fully resolved which we are pleased to hear.
We are always looking to improve our service and this will be investigated so that we can ensure that we offer better service in future.
Excellent product with good advice
They have a good range of products, provide good advice, and quick delivery. I will definitely be using Safe Options again and recommend this company.
October 13, 2015
Unprompted review
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