I dealt with Alex King over email, who assisted with selecting the correct product for our needs, i was kept up to speed with everything from start to finish. Very quick at responding. Thanks Alex.
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See what reviewers are saying
Easy website to navigate, found the ideal product (convex driveway mirror) but missed the 10% discount offer until after paying. Phoned up and there was no hesitation in refunding me the saving. Produ... See more
Been searching and struggling for ages to find replacement keys. I contacted this company. Their response was very prompt and even though they were not able to help, they kindly suggested another comp... See more
Company replied
Batteries in our home safe failed after 10 years. We couldn't find the "get out of jail" manual keys but there was a key code on the safe. Ordered replacements from Safe Options then the originals... See more
Company details
Written by the company
Security Safes, Fire Safes, Key Safes & Cabinets, Lockers, Traffic Safety, Convex Mirrors - Buy Online from Safe Options
Contact info
St Bonaventure's Business Centre, Friary Road, BS7 8AF, Bristol, United Kingdom
- 0117 929 2104
- office@safeoptions.co.uk
- www.safeoptions.co.uk
4.9
Excellent
218 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Excellent service
First time we have used these and would definitely use recommend. Delivery was prompt and goods received excellent.
February 5, 2016
Unprompted review
Good service and did what they said
February 5, 2016
Unprompted review
Rapid efficient service; overnight
Urgently needed a replacement key for a filing cabinet; immediate attention; prompt dispatch; good fit.
February 5, 2016
Unprompted review
change of specification to advertised product
Order placed for advertised product on line, then told the specification had changed. The lead time was quite long for the type of product ordered.
February 1, 2016
Unprompted review
Reply from Safe Options UK
Dear David
Thank you very much for taking the time to write a review for us. We take customer service very seriously and it is therefore always valuable to see feedback.
Please accept my apologies that the specification for the product was different to that advertised. I have checked with our website development team and they advise me that the manufacturer had not informed them of the change in specification, and the manufacturer literature had not been updated as this was a fairly recent change, otherwise this information would have been updated.
I understand that our website content is our responsibility and we do always try and ensure that products are kept up to date. We will therefore liaise with our suppliers and manufacturers to try and ensure that they always keep us up to date in future so that a similar instance does not reoccur.
In terms of the delivery time on your order, the product is supplied directly from the manufacturer and this was the reason for the long lead time. Having checked with our orders department I believe that your order is being despatched shortly if it has not been already and I believe that this is within the approximate delivery time we stated on our website. We do try and offer the majority of our products from UK stock but unfortunately it is not possible to stock everything we offer and therefore some products are on longer lead times. UK stock does change occasionally so if this item becomes popular it may well be in stock in the future.
Once again, thank you for taking the time to write to us and we apologise that we did not meet your expectations on this occasion. Hopefully we can improve on this next time if you decide to order again.
Ordered but no stock
Ordered paid then received call two days later stating not in stock offered smaller safe but not wanted refund given
January 28, 2016
Unprompted review
Reply from Safe Options UK
Thank you for your review and we are very sorry to hear that you were disappointed with our service.
Having looked at your order, I can see that it was placed on a Saturday, 2nd January and therefore we contacted you on the first working day following (Monday) to advise of the stock issues.
Unfortunately, like most online retailers, stock is held by the safe manufacturer only in order to keep transport costs to a minimum (only from them to you rather than them to us and then us to you), and therefore it was them that had run out of stock.
We are sorry that the safe manufacturer were out of stock on this occasion. In any instance like this we would offer an alternative which we did to yourself. We are sorry that the alternative product was not suitable.
We are now liaising with the safe manufacturers to try and keep our website up to date on their current stock levels. Therefore, we hope that this will help prevent a similar occurrence like you experienced from happening again.
We hope to be able to offer you better service in the future.
Prompt supply, great custserve
Easy website to navigate, found the ideal product (convex driveway mirror) but missed the 10% discount offer until after paying. Phoned up and there was no hesitation in refunding me the saving. Product arrived within 3 days and is exactly as described. Easy fix-up, does the job now much safer exit onto otherwise blind bend.
January 28, 2016
Unprompted review
Excellent service all delivered as promised
Good Company who deliver their promise
January 24, 2016
Unprompted review
Billy's Review
I was surprised how easy it was to get a spare key, the site was easy to use and the spare key arrived fairly quickly. I am now back at work and have access to my locker again so happy days.
January 21, 2016
Unprompted review
excellent service
I ordered a safe which was out of stock and had no re stock time, they offered me an upgrade at no extra cost. High reccomened service
January 14, 2016
Unprompted review
I bought this saffe for my son and he has taken it home. The delivery was fine
The delivery was fine
Angela Frost
January 14, 2016
Unprompted review
Safe Options Service
Easy to order, I ordered the Safe and asked if there were any problems with where the Safe going to be placed, and everything was confirmed, so easy and straightforward. I was told the delivery date, and the Safe was delivered and sited by two helpful guys who took away all packaging. I was well pleased with the whole transaction.
Many thanks
January 14, 2016
Unprompted review
Reply from Safe Options UK
We are really sorry to hear that you are disappointed with our service. Waiting almost a month for a product that is being advertised as normally a one to two day service is unacceptable. However sometimes products do go out of stock and that’s exactly what’s happened here. Because of the Christmas period there was an extended delay due to the seasonal factory closure. You placed the order on the 16th of December and on the next working day we informed you by email that the product would be out of stock until week commencing 11th January. In case the wait was unacceptable we also offered you the nearest alternative and although it was dearer offered to cover the price difference as a gesture of goodwill. In addition we did offer the option of a full refund if the wait was unacceptable. As we received no written response we assumed that you were willing to wait until the 11th January, otherwise we could have shipped the alternative mirror, which would have been delivered prior to Christmas. We apologise for any inconvenience this delay has caused you, but we expect your mirror to arrive with us today (11th Jan) and we will update you by email later today with details of the despatch date to yourself.
Excellent Customer Service
Bought a Key Safe from this company. The safe its self was of good construction & works well but I did have BIG problems with the fixing screws.
This problem was addressed quickly & professionally by the organisation to my complete satisfaction.
Would use them again
January 7, 2016
Unprompted review
Reply from Safe Options UK
Thank you for taking the time to review our service. We are delighted that our prompt action was appreciated and once again apologise for any inconvenience caused to you
Perfect
Website is easy to navigate and order from. Delivery was early so a happy customer!
January 5, 2016
Unprompted review
Reply from Safe Options UK
It is really appreciated when customers take the time to let us know when our service has met expectations. Thank you.
Quick serice and good prices
Quick turn around if order - great service
December 30, 2015
Unprompted review
Excellent service
Absolutely no problems with this company. Found what I was looking for on their website and a very good price. My order arrived on time within the 2 day period specified and was well packaged. Would certainly use them again in the future.
December 22, 2015
Unprompted review
Safe Bet
Tried local suppliers - they failed to bother sending info and the one who did was expensive and also sold loads of other stuff totally unrelated to security products so not a specialist at all.
Safe Options was easy to use - the site info is excellent and the prices, in my opinion, are very sensible.
I was delighted with my buying experience at Safe Options.
The delivery was fast and the driver was polite and very helpful too.
Couldn't ask for more than that could I?
Thank you
December 21, 2015
Unprompted review
delay in delivery
Had to wait over two weeks for the product that was supposed to have been in stock, this seems to be all too common with safe options.
December 21, 2015
Unprompted review
Reply from Safe Options UK
I am very sorry to hear that a product you ordered from our company was out of stock when you placed your order. Like most online retailers, stock for this product is actually stored at the manufacturer UK warehouse, and it was them that were out of stock when your order was placed.
Looking at the communication on your order I can see that we did update you by e-mail within 3 working hours to advise that the item was out of stock and we provided a link to our website to look for an alternative product, if an alternative would be suitable and the delay unacceptable.
Unfortunately this particular product is very popular and the manufacturer UK warehouse have not had high enough stock levels to cope with demand.
We are liaising with them to try and ensure that higher stock levels are kept in future to try and prevent more stock issues occurring.
In the meantime please do accept our sincere apologies and we hope to provide better service to you in the future.
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