I dealt with Alex King over email, who assisted with selecting the correct product for our needs, i was kept up to speed with everything from start to finish. Very quick at responding. Thanks Alex.
Company replied
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See what reviewers are saying
Easy website to navigate, found the ideal product (convex driveway mirror) but missed the 10% discount offer until after paying. Phoned up and there was no hesitation in refunding me the saving. Produ... See more
Been searching and struggling for ages to find replacement keys. I contacted this company. Their response was very prompt and even though they were not able to help, they kindly suggested another comp... See more
Company replied
Batteries in our home safe failed after 10 years. We couldn't find the "get out of jail" manual keys but there was a key code on the safe. Ordered replacements from Safe Options then the originals... See more
Company details
Written by the company
Security Safes, Fire Safes, Key Safes & Cabinets, Lockers, Traffic Safety, Convex Mirrors - Buy Online from Safe Options
Contact info
St Bonaventure's Business Centre, Friary Road, BS7 8AF, Bristol, United Kingdom
- 0117 929 2104
- office@safeoptions.co.uk
- www.safeoptions.co.uk
4.9
Excellent
218 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Very smooth.
Easy purchase on line and prompt delivery. I contacted the company by email to ask a technical question and answered very quickly with all the details I wanted.
June 23, 2015
Unprompted review
Very good!
Thank You. Just received parcel and must say I am most satisfied.
June 22, 2015
Unprompted review
bike rack, shed lock and key safe.....
Excellent range of products, didn't expect to find all these in one place.
Good website, efficient order handling involving two different deliveries, all very good. Will look on their site first next time and look to use them again.
June 15, 2015
Unprompted review
Very disappointing
delivery date was almost a week out
The product which is supposed to be a three way mirror and was recommended does not do the job at all.
June 4, 2015
Unprompted review
Reply from Safe Options UK
Dear James
I am very sorry to hear that your order experience was disappointing.
I have looked into the delivery situation and this product was being delivered to you directly from the mirror manufacturer. They advised us that it had been despatched and we passed this information onto you in good faith. Following your follow-up e-mail we then discovered that we were misinformed and there had been a delay on despatch. I offer my sincere apologies us passing on incorrect information to you, and for the delays.
In terms of the mirror suitability; the mirror you purchased is advertised by the mirror manufacturer as being a 3-way mirror and is therefore designed to be positioned at a T junction facing the long part of the T. Due to the curvature of the mirror, the left hand side of the mirror should then show one direction, and the right hand side should show the other direction. Obviously with only half of the mirror showing each direction it will be a fairly small image, and therefore some people prefer to purchase two mirrors, one facing in each direction.
Providing that the mirror is still in unused and resalable condition, and that the protective film has not been removed, we will accept the mirror back and can offer alternative mirrors in exchange which may be more suitable to you. We are happy to advise you.
Please contact our office if you wish to organise an exchange.
Simple safe from Safe Options
Good process. Prompt response to query. Item delivered on time in good order. Significantly cheaper than local Lock & Safe shop.
May 26, 2015
Unprompted review
Quick delivery
I ordered an item I had before so knew what I was getting but the delivery wad speedy of this heaby ire,
May 14, 2015
Unprompted review
Not yet received.
Unfortunately I cannot give a worthwhile review as we are still awaiting delivery of this item.
May 13, 2015
Unprompted review
Reply from Safe Options UK
Dear Mr Throssell
I have just investigated your order and can see that the item ordered was out of stock when your order was placed and this is therefore why you are yet to receive it.
According to our communication records you have been kept up to date on the stock situation and are aware that it is out of stock and when stock is now due in.
Please note that this review request was for our service, not for the product.
I do apologise if you feel that our service has been extremely poor.
Please also accept our apologies for the stock situation on the item you purchased.
Excellent & Fast Customer Service
Had a small issue with some additional keys, service was prompt, professional and resolved very quickly.
May 12, 2015
Unprompted review
Delivered what they promised
Trouble free transaction. Safe arrived exactly when they said it would. It has yet to be installed, but certainly looks and feels the part. Would use again.
May 4, 2015
Unprompted review
Unsecured package
The invoice and content was displayed on the outside of the package.
The postman and my staff could see that I have key safe.
Can YOU keep a secret?
May 2, 2015
Unprompted review
Reply from Safe Options UK
Dear Francis
Having looked into your order, I have discovered that this product was despatched directly to you from the manufacturer, Phoenix Safe. I have therefore reported your comments to them and asked whether they could use plain packing in future to disguise the contents.
In terms of the invoice, I assume that this was in fact a delivery note, not an invoice, as for security reasons we do not post invoices with the goods, we e-mail invoices separately to the person whom purchased from us.
Please do accept our apologies that the item you ordered did arrive with the contents so visible. We always take all comments seriously, and we will try and ensure that Phoenix Safe look to improve their packaging in the future.
Safe arrived damaged.
Ordered a safe on line.
Arrived in good time.
Opened the box to find the front of the safe scratched with some paintwork missing.
Safe still operates as a safe, but why would I ever shop again with an outfit that dispatches damaged goods?
May 2, 2015
Unprompted review
Reply from Safe Options UK
Dear David
I apologise that you have received a safe with a scratch on the front and missing paintwork. Having checked your order, I can see that this safe was despatched directly to you from the manufacturer and therefore this should have been picked up in their quality control procedures prior to despatch. I will be reporting this back to them and do apologise on behalf of them for this.
In the meantime, we most certainly do not expect you to keep a safe in this condition, it should be in brand new condition, as advertised. Therefore, if you have not already done so, please contact our office and they can arrange for the safe to be replaced for you.
Once again, please accept our apologies for problems you have experienced.
All right
nothing wrong with the safe and delivery was excellent. However, the instructions were hard to follow and to implement the hand and finger procedure.
May 1, 2015
Unprompted review
Reply from Safe Options UK
Dear Michael
We are very sorry to hear that the instructions for this safe were hard to follow and that you felt as a result that our service let you down. We always try to improve and this will be investigated further.
Safe instructions are supplied directly by the manufacturer of the safe so we will pass on your comments to them and ask if they can review the instructions to make them easier to follow in the future.
It sounds as though you have now resolved any issues you were experiencing, but please be aware that if you do require any guidance in using the safe we can put you in touch with the technical department for the manufacturer, whom would be able to assist you. If this would still be of use please contact our office by freephone or e-mail, via our website, www. safeoptions.co.uk.
Excellent Service
Brilliant company. Great customer service and excellent product. Arrived when stated and did there best to find out when delivery would take palce for me. Definitely recommend
April 28, 2015
Unprompted review
very impressive service
a good price for the product and it was delivered exactly as promised.
would recommend.
April 28, 2015
Unprompted review
Safewell biometric safe
Well made easy to use two ways to open safe plus back up
April 27, 2015
Unprompted review
I found Safe Options to be very helpful.
When we ordered the two safes, there had been an increase in cost per safe, but after a quick phone call to Roy, they were happy to agree to the price that we had seen on line.
April 16, 2015
Unprompted review
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