Safe Options UK Reviews 

218
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I dealt with Alex King over email, who assisted with selecting the correct product for our needs, i was kept up to speed with everything from start to finish. Very quick at responding. Thanks Alex.

Company replied

Rated 5 out of 5 stars

Easy website to navigate, found the ideal product (convex driveway mirror) but missed the 10% discount offer until after paying. Phoned up and there was no hesitation in refunding me the saving. Produ... See more

Rated 5 out of 5 stars

Been searching and struggling for ages to find replacement keys. I contacted this company. Their response was very prompt and even though they were not able to help, they kindly suggested another comp... See more

Company replied

Rated 5 out of 5 stars

Batteries in our home safe failed after 10 years. We couldn't find the "get out of jail" manual keys but there was a key code on the safe. Ordered replacements from Safe Options then the originals... See more

Company details

  1. Security Equipment Store
  2. Warehouse

Written by the company

Security Safes, Fire Safes, Key Safes & Cabinets, Lockers, Traffic Safety, Convex Mirrors - Buy Online from Safe Options


Contact info

4.9

Excellent

TrustScore 5 out of 5

218 reviews

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4.9

All reviews

(218)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

Very helpful and I found exactly what I was looking for.

April 9, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent product and service

The choice of safes would normally create something of a problem but using the filters to narrow down the short list, the process was easy.

All the information provided assisted in making the correct choice for our purposes.
The purchase process was equally easy and delivery was prompt.
All in all, a really good quality service.
No hesitation in recommending the company

April 8, 2015
Unprompted review
Rated 5 out of 5 stars

Excellent customer service, flexible, fast delivery!

The guys in Safe Options helped me every step of the way and were very knowledgeable, efficient and flexible. I had to change my initial order at about 2pm but it all went smoothly and managed to have my safe delivered next day. Could not ask for more really. Highly recommended!

April 6, 2015
Unprompted review
Rated 4 out of 5 stars

Very customer oriented - shame about their delivery company

First rate customer service - unfortunately they were let down by the delivery company who failed to deliver (because they ran out of time) but then didn't bother trying to deliver for the next 2 days - only when prompted did they reschedule delivery. Delivery was of only 1 not 2 parcels ordered, so the company sent another one out immediately when notified by me for next day delivery rather than attempt to find the missing item at the delivery company - so they made sure I was happy and then had to sort out the problem themselves - very customer centric.

March 27, 2015
Unprompted review
Rated 4 out of 5 stars

Supply of Burton safe.

Advice provided by Safe Options prior to purchase was very helpful and friendly.
Unfortunately the wrong size safe was initially supplied by Burton.
Safe Options sorted out the return and supply of the correct size safe with no hassle.
An excellent firm to deal with.

March 19, 2015
Unprompted review
Rated 5 out of 5 stars

Fast Delivery

Very good service, reasonable prices and a wide selection. What more do you want?

March 18, 2015
Unprompted review
Rated 4 out of 5 stars

A few installation challenges but all sorted in the end

Purchasing the safe was efficient and easy. All paperwork swiftly sent through. There were a few delivery and installation challenges and to actually arrange to get the safe delivered and in place was more difficult than I expected. I think Safe Option use third parties to install and only with their help did we finally get an installation date sorted. So this part of the process wasn't slick. Having said that the installation was well done and professionally carried out. I would use Safe Option again should the need arise.

March 17, 2015
Unprompted review
Safe Options UK logo

Reply from Safe Options UK

Dear Christine
Thank you for your review and for all of your comments. Any feedback is always appreciated.

I have looked into your order and apologise that there were issues regarding booking in an installation date. All of our safe installations are organised directly by installers working for the safe manufacturer, not ourselves. This is to ensure that the safe is installed in line with the manufacturer guidelines & by professional fully qualified installers. This process usually runs smoothly but I can see that on this occasion there were problems and apologise on their behalf.
I am however pleased to hear that our staff resolved this for you once we were aware.

In the future we will try and ensure that we are kept in the loop in instances like this, as you should not have had to chase us or the installers on this.

If you require any further assistance please do not hesitate to contact our office.

Rated 4 out of 5 stars

Good, efficient service, with next day delivery

As no one was at the delivery site when the driver arrived he phoned the billing address and the heavy item was delivered there instead. This was a much preferred alternative to returning the item back to the warehouse.

February 26, 2015
Unprompted review
Rated 2 out of 5 stars

Damaged and very Slow

Safe took 11 days to be delivered when quoted on site next working day which was poor, and when turned up was broken. On a positive they have arranged an engineer to visit and did react to the damaged product. I guess I was unlucky and the problem is being fixed.
Updated as had an engineer round for 6 hours and can't fix safe so awaiting a refund will update ti confirm I get it.

February 23, 2015
Unprompted review
Safe Options UK logo

Reply from Safe Options UK

Dear Mr Gudgeon
Thank you for your comments and we are sorry to hear about your experience with Safe Options. Although we do try to get things right all the time, there are still occasions where things do go wrong. However, in instances like this we will always try our best to rectify problems and find a solution which satisfies the customer.

Having investigated your order, I can see that since your first safe delivery, our office have now resolved this problem for you by collecting the faulty safe and replacing it with an alternative manufacture safe, which we understand you are now happy with. I hope that the new safe and the way in which our office resolved the problem with your initial order, has given you some belief in the service and products our company offers.

If you do require any future assistance please do not hesitate to contact our office staff.

Rated 5 out of 5 stars

Excellent service.

Had never bought a product like this before and not sure where to go, but would have no hesitation to use this company again. Fast, efficient service.

February 17, 2015
Unprompted review
Rated 5 out of 5 stars

Church Alms Box

After weeks of searching for a church alms box of the right size I found a wall deposit box of the right size and cost on the Safe Options website. It was delivered remarkably quickly and I am extremely pleased with the quality and finish of the safe and the overall service I received.

February 12, 2015
Unprompted review

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