Comprehensive cover. I have had the policy for several years. I have only one criticism. At renewal, the price goes up, I suppose for two reasons. Increasing age and general 'inflation'. I have a... See more
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Review summary
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What people talk about most
Reviews shaping this summary
When I called Saga about moving my insurance to another health provider due to the costs, Georgia clearly explained the options available to me to reduce the monthly costs, instead of me going elsewh... See more
Company replied
I’ve just taken out my car insurance with Saga, and so far the experience has been excellent. The whole process was straightforward, the information was clear, and arranging my policy was quick and ea... See more
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Saga Travel Insurance for Seniors is competitive, sadly the price for any senior travel insurance is very high no matter the health of the individual. But at least Saga offers insurance. Their website... See more
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Company details
About Saga Insurance
Written by the company
Saga offers an array of products and services exclusively for the over 50s, including insurance, home care, holidays and the UK's best selling monthly magazine.
We will work with you to make things right.
At Saga, we strive to ensure that our customers are treated fairly. If you are dissatisfied with a service or product we have provided, we take your concerns very seriously.
In the first instance, please email us at services.customer-relations@saga.co.uk with any concerns or comments you may have so that your complaint can be dealt with in line with our complaints policy.
Contact info
3 Pancras Square, N1C 4AG, London, United Kingdom
- 01303 771111
- services.customer-relations@saga.co.uk
- www.saga.co.uk
4.1
Great
45K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Able to get cover for a good price
I was able to get the cover for my trip with 3 medical conditions and minor mobility issues at a good price.
July 29, 2026
Reply from Saga Insurance
Hi Julie,
We are so pleased to hear we could provide suitable coverage for your trip, especially with your medical conditions and mobility needs.
We appreciate your kind words.
Kind Regards
James
Reply from Saga Insurance
Hi Helen,
We are so pleased to hear that you found our team to be helpful, supportive, and patient.
Your kind words mean a lot to us.
Kind Regards
James
Fixed 3 year deal is a wnner
Easy to renew with the 3 year fixed price.
No changes on either side.
July 14, 2026
Reply from Saga Insurance
Hi Ted,
We're happy to hear that renewing your fixed-price plan was easy and straightforward for you.
We appreciate your positive feedback!
Kind Regards
James
Great people to deal with
Great people to deal with, and have competative prices for car insurance
July 15, 2026
Reply from Saga Insurance
Hi Edward,
We are so pleased to hear you had such a positive experience with our team and found our car insurance prices competitive.
Thank you for your kind words!
Kind Regards
James
The website was easy to use
The website was easy to use, the google assistant answered the questions clearly.
July 23, 2026
Reply from Saga Insurance
Hello Mrs Nelson,
We are so happy to hear that you had such a positive experience with our website.
Your feedback is greatly appreciated!
Kind Regards
James
Insurance which gives you confidence
Very efficient service,not the cheapest but defenetly
One of the best and you speak to a person
July 24, 2026
Reply from Saga Insurance
Good Morning,
We're so glad to hear you found our service efficient and among the best!
We pride ourselves on offering a personal touch, and it's wonderful to know that resonated with you.
Thank you for your kind words.
Kind Regards
James
I have used saga holiday insurance for many years
I have used saga holiday insurance for many years Going on holiday l need to feel assured that should anything happen l can rely on trustworthy excellent service help & guidance from my insurance company which is why l choose saga added to l have also heard there praises from holiday makers whilst holidaying in other holiday resorts they have an excellent reputation which means very much to me well done saga & Thankyou
March 5, 2026
Reply from Saga Insurance
Good Morning,
We are incredibly grateful for your wonderful feedback and for choosing us for your holiday insurance needs over the years. It means a great deal to us to know that our commitment to trustworthy, excellent service and guidance provides you with such assurance.
We are also delighted to hear that our reputation precedes us, even from other holidaymakers.
Thank you for your kind words and continued trust; we truly appreciate it.
Kind Regards
James
Beware of who underwrites the travel…
Beware of who underwrites the travel insurance.
It’s a company called Collinsons, which if you read their reviews on Trustpilot, you may think twice about going through Saga.
If you’re unfortunate enough to need to use their services while on holiday then be prepared to be berated by overseas call centre staff & not receive call backs or updates from the one & only UK member of staff on shift that day.
Having a medical emergency abroad is a very stressful experience, instead of what should have been a well orchestrated process, dealing with Collinsons made that experience even more difficult at a time when you are incredibly vulnerable & desperate.
This was the first time we’ve had to use our travel insurance bought through Saga & it was an experience we wouldn’t want anyone else to go through & certainly would not recommend them.
July 15, 2026
Unprompted review
Reply from Saga Insurance
Hi Sarah,
Thank you for sharing your feedback.
I am sorry to hear about the distressing experience you had while trying to use your travel insurance during a medical emergency abroad.
We understand how incredibly difficult such situations can be.
If you would like to discuss this matter further, please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.
However, you can still leave us a message outside of these times and providing you have given an email, we will always get back to you when we are next available.
Kind Regards
James
Saga renewal over double last year!!
I have been with Saga insurance for just over 10 years with home insurance and 2 car insurance policy. The most recent phone call with them when I changed one of the cars left me dismayed, there was an obvious change in standard of customer service and clear evidence of a decline in this once wonderful company Saga. Then yesterday I received a renewal letter for my home insurance for over double last year’s amount! Last year £229, renewal £470!! I phoned Saga and for the first time in history with them I am been left hanging on longer than ever before! Then I explain my case shocked with renewal quote stating having done online comparisons I can get my house insurance policy like for like policy as I had with Saga for between £200 - £249 with companies including Admiral, AXA & unbelievably Ageas (who took over Saga in house insurance underwriting business)!. I explained for this reason I was going elsewhere once my policy ended in 2 weeks. They did not even try to dissuade me or try and find a better quote like they have done in the past! If the same happens when the 2 cars insurance are being renewed I will also go elsewhere. It’s sad as I used to find Saga so brilliant before the latest restructuring, now it is seriously gone downhill and a lot of loyal customers going elsewhere.
July 29, 2026
Unprompted review
Reply from Saga Insurance
Hi Letty,
Thank you for taking the time to share your feedback.
I am truly sorry to hear about your recent experiences, particularly the significant increase in your home insurance renewal premium and the decline in customer service you've observed.
I understand how frustrating it must be to see such a change after being a loyal customer for over a decade.
If you would like to discuss this matter further, please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.
However, you can still leave us a message outside of these times and providing you have given an email, we will always get back to you when we are next available.
Kind Regards
James
still waiting after 18months for a…
still waiting after 18months for a resolution to a claim!
July 30, 2025
Reply from Saga Insurance
Good Morning,
We are sorry to hear of the delay with your claim.
If you would like to discuss this matter further, please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.
However, you can still leave us a message outside of these times and providing you have given an email, we will always get back to you when we are next available.
Kind Regards
James
Top travel insurance
I decided to give Saga travel insurance a go after a strong recommendation on Chap gpt
I was looking for cancellation coverage up to £10000 per person and coverage of preexisting medical conditions + chat gpt highlighted Saga's good record of claim settlements
Because of the preexisting conditions i decided i wanted to speak to a real person for guidance.After a rather long wait holding I was connected to a very helpful young lady called Katie
Katie was personable, very helpful and showed good product knowledge
The quote she came up with was very competitive and fulfilled all my requirements. Excellent service Katie, Saga are lucky to have you as an employee
July 28, 2026
Reply from Saga Insurance
Hi Nigel,
We are so pleased to hear about your positive experience with us, especially the helpful guidance you received from our team member.
We truly appreciate you sharing your feedback and highlighting the excellent support provided.
Kind Regards
James
NO WATER AND ELDERLY.
NO WATER AND ELDERLY.
I am writing to you to raise a serious complaint.
I am 80 years of age and live alone I ve not had fully operation water since the 19th of JULY
I raised this alert with on this date I was advise with the cover i have this would be addressed urgently.
Since this point I have had two engineers who could not address the issue due to incorrect parts.
I was given times that they would come and they either
dont turn up or have the wrong parts.
communication is extremely poor.
It is now ten days on , with a heath wave. Every day i have rang Saga you emergency cover and as yet to have resolution and operational water.
Let me explain what i have to do
The part in the shower has gone , it means the water keeps running. I broke my arm last year and have limited movement.
I have to get on my knees under the sink to turn on and off the water I have to capture water to drink and wash it causes me pain I CANT USE MY WASHING MACHINE
I am 80 a single woman living in a remote village one bus a week no car .I pay on time my annual subscription- you are not and have not kept your contractual commitment
This is causing me mental stress and physical pain
This is a formal complaint, a call for escalation and immediate action
and water that runs properly urgently
I would appreciate your immediate action and response urgently.
I would appreciate your immediate attention and response to this matter with compensation for not meeting your contract with me and an inferior service.
A plumber was suppose to call to fix shower this evening when i checked with Saga I was informed he would be coming to morrow morning July the 30th 0026
I only found this out by ringing Saga this afternoon ,other wise i would not have known.
Sylvia
July 19, 2026
Unprompted review
Reply from Saga Insurance
Hi Sylvia,
We are truly sorry to hear about the significant distress and inconvenience you have experienced with your water supply, especially given your age and mobility challenges. We understand how crucial a fully operational water system is, and we deeply regret that we have failed to provide the service you deserve.
We acknowledge your frustration regarding the repeated engineer visits with incorrect parts and the poor communication you've endured.
Please come and chat with us by going to www.saga.co.uk/chat, where our team can access your details and investigate this further.
Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.
However, you can still leave us a message outside of these times and providing you have given an email, we will always get back to you when we are next available.
Kind Regards
James
Sage is all the things that a previously used holiday insurance company were not
Saga are all the things that a previous holiday company that I used was not: knowledgeable, friendly & approachable, easy to contact, quick to deal with any issues, reasonably priced, & inspire confidence.
July 28, 2026
Reply from Saga Insurance
Hi Karen,
We're so pleased to hear that your experience with us was positive in so many ways.
It's wonderful to know that our team's knowledge and friendliness made a difference, and that you found it easy to contact us and resolve any issues quickly.
We're especially glad that our pricing was reasonable and that we inspired confidence.
Kind Regards
James
Renewal premium less than last year…
Renewal premium less than last year unusal to find an insurance company that values customer retention. Look forward to paying less next year and staying with them
July 29, 2026
Reply from Saga Insurance
Hi Martin,
We are so pleased to hear that your renewal premium was less than last year! We truly value our customers and are committed to providing excellent service.
We look forward to continuing to serve you.
Kind Regards
James
Extremely good company to deal with…ran into my car 🚗
Extremely good company to deal with and excellent when things go wrong as I found out when anther vehicle r
July 29, 2026
Reply from Saga Insurance
Hello Mr Forrest,
It's wonderful to hear that you had such a positive experience with us, even when things didn't go as planned. We always strive to be excellent, especially when issues arise.
Thank you for sharing your feedback!
Kind Regards
James
Easy to understand the web site. Yes
Easy to understand the web site. Considerate in questionnaire, options were clear and comprehensive.
July 6, 2026
Reply from Saga Insurance
Hi Alan,
We're delighted to hear that you found our website easy to navigate and that our questionnaire was clear and comprehensive.
Thank you for your wonderful feedback!
Kind Regards
James
House insurance £1750 per…
Did a quote House insurance £1750 per annum.
3 other companies tried between, £390 and £530
What a waste of time.
Buyer Beware!
Thank you James for the contact but if you could match the other companies do you think I would go with a company that was charging 4.5 and 3.5 times as much initially as straight forward companies.
July 29, 2026
Unprompted review
Reply from Saga Insurance
Hi Michael,
We appreciate you taking the time to share your experience with us. We understand your frustration with the quote provided.
If you would like to discuss this matter further, please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.
However, you can still leave us a message outside of these times and providing you have given an email, we will always get back to you when we are next available.
Kind Regards
James
Reply from Saga Insurance
Hello Mr Holmes.
We appreciate your feedback regarding our call centre location. We are always reviewing our operations to ensure the best service.
If you would like to discuss this matter further, please come and chat with us by going to www.saga.co.uk/chat and our team will be happy to help. Please note, our opening times are 09:00-17:00 Monday to Friday and 09:00-13:00 on Saturdays on webchat.
However, you can still leave us a message outside of these times and providing you have given an email, we will always get back to you when we are next available.
Kind Regards
James
Being able to speak to a human being…
Being able to speak to a human being who was friendly and knowledgeable is invaluable.
July 27, 2026
Reply from Saga Insurance
Hello Mrs Morris,
We're so glad to hear our team provided you with such a positive and helpful experience.
Your kind words mean a lot to us!
Kind Regards
James
Reply from Saga Insurance
Hi Jane,
We're happy to hear that you found us easy to use and that our staff was helpful.
We appreciate your positive feedback!
Kind Regards
James
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