Saga Insurance Reviews 

44,641
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 3,500 reviews, reviewers had a great experience with this company. Customers frequently commend the helpfulness and professionalism of the staff, often described as understanding and patient. Many found the process straightforward and the website easy to navigate, simplifying policy arrangements. Reviewers highlight excellent service, appreciating efficiency and quick issue resolution. However, some customers also noted significant price increases at renewal or found quotes considerably higher than competitors. A few also felt customer service could be difficult to reach or ineffective, citing unreturned calls, long waits, or unhelpful agents. Additionally, some reviewers experienced frustration with complex online processes or difficulties with digital account access, particularly for older users.

What people talk about most

Price

People report ambiguous experiences with price, with many customers finding the prices competitive,... See more

Customer service

Consumers find customer service to be ambiguous, with many reporting excellent experiences, praising quick... See more

Service

Reviewers mention ambiguous feedback about service, with many praising the exceptional care and attention... See more

Staff

Clients share positive opinions on staff, frequently highlighting their helpfulness, efficiency, and... See more

User experience

Customers had positive experiences with user experience, often praising the easy setup, reasonable prices,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Comprehensive cover. I have had the policy for several years. I have only one criticism. At renewal, the price goes up, I suppose for two reasons. Increasing age and general 'inflation'. I have a... See more

Company replied

Rated 5 out of 5 stars

When I called Saga about moving my insurance to another health provider due to the costs, Georgia clearly explained the options available to me to reduce the monthly costs, instead of me going elsewh... See more

Company replied

Rated 5 out of 5 stars

I’ve just taken out my car insurance with Saga, and so far the experience has been excellent. The whole process was straightforward, the information was clear, and arranging my policy was quick and ea... See more

Company replied

Rated 5 out of 5 stars

Saga Travel Insurance for Seniors is competitive, sadly the price for any senior travel insurance is very high no matter the health of the individual. But at least Saga offers insurance. Their website... See more

Company replied


Company details

  1. Insurance Agency
  2. Auto Insurance Agency
  3. Health Insurance Agency
  4. Home Insurance Agency
  5. Tour Operator

About Saga Insurance

Written by the company

Saga offers an array of products and services exclusively for the over 50s, including insurance, home care, holidays and the UK's best selling monthly magazine.

We will work with you to make things right.

At Saga, we strive to ensure that our customers are treated fairly. If you are dissatisfied with a service or product we have provided, we take your concerns very seriously.

In the first instance, please email us at services.customer-relations@saga.co.uk with any concerns or comments you may have so that your complaint can be dealt with in line with our complaints policy.


Contact info

4.1

Great

TrustScore 4 out of 5

45K reviews

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4.1

All reviews

(44,641)

3,239 reviews in the last 12 months

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Rated 5 out of 5 stars

Satisfaction

I received my renewal documentation for my consideration from Saga.
I've always believed that you get what you pay for and Saga has my trust so I renewed my cover with them.
The renewal process over the phone was simplicity itself, my one question was answered properly and the advisor was very patient so I was quite happy to renew my policy with them.

July 29, 2026
Rated 5 out of 5 stars

my wife and I recently took travel …

We my wife and I recently took travel insurance, and found it very to navigate on the we site, we are in our 70s and prices are very competitive. We are going away again so will be contacting saga again.
Jon b.

P.S would be nice if there was an app so could keep all in one place.

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

So happy that someone was able to explain the procedure.

I had avoided Saga as I had be told they were expensive but being unable to get enough clarification regarding the medical aspect of travel insurance I eventually went to their sight online and was very happy with the result the agent explained so well that I was comfortable about going ahead and getting my travel insurance policy through them really did make the whole experience work for me.

July 29, 2026
Rated 2 out of 5 stars

My wife is swapping her car from a…

My wife is swapping her car from a sukiyaki swift to a Suzuki so Ross and was shack by the massive price increase being as the s cross is a lower group than the swift the price almost trembled to over a 1000 pound
Could you explain the reason it is so dear
B Whittom

July 30, 2026
Unprompted review
Rated 5 out of 5 stars

Value for money

Value for money, simple renewal procedure, friendly and efficient customer service. You can have paper copies of your policy or set up an online account to access them

July 7, 2026
Saga Insurance logo

Reply from Saga Insurance

Hi Judy,

We're so glad to hear you found our service to be a great value and that our renewal process was simple.

We appreciate your kind words about our friendly and efficient customer service, and we're happy our policy access options meet your needs.

Kind Regards

James

Rated 5 out of 5 stars

Saga travel insurance by phone

The knowledge and calm patience of the SAGA representative in helping us through the forms

July 29, 2026
Saga Insurance logo

Reply from Saga Insurance

Hi Christine,

We're truly happy to hear our representative's knowledge and patience made a positive difference in assisting you with the forms.

We appreciate your kind words.

Kind Regards

James

Rated 5 out of 5 stars

Helpful

Helpful , informative and patient advisor

July 27, 2026
Saga Insurance logo

Reply from Saga Insurance

Hi Angela,

We are so pleased to hear that you had such a positive experience with our adviser.

Your kind words mean a lot to us.

Kind Regards

James

Rated 5 out of 5 stars

I was happy with the price and the…

I was happy with the price and the service the telephone lady gave me.

July 21, 2026
Saga Insurance logo

Reply from Saga Insurance

Hi Margaret,

We're so glad to hear you were happy with the price and the service provided by our team member over the phone.

Your positive feedback is greatly appreciated!

Kind Regards

James

Rated 5 out of 5 stars

The operator was efficient, helpful and respectful

The operator was efficient, respectful and understood our needs. He explained everything regarding the types of single trip travel insurance options available. My husband and I understood the level of insurance suitable for us. This was arranged for us with the minimum of fuss, it didn't take long at all.

July 29, 2026
Saga Insurance logo

Reply from Saga Insurance

Hi Susan,

We are so pleased to hear that our operator provided such efficient and respectful service.

We appreciate you taking the time to share your positive experience with us.

Kind Regards

James

Rated 5 out of 5 stars

Great customer service

Great customer service, insurance met my needs including cover for pre existing conditions at a very competitive price.
Would highly recommend

July 29, 2026
Saga Insurance logo

Reply from Saga Insurance

Hi Denise,

We're so pleased to hear that our customer service was great and that we could meet your insurance needs, especially with cover for pre-existing conditions at a competitive price.

Thank you for your high recommendation!

Kind Regards

James

Rated 5 out of 5 stars

When I called Saga about moving my…

When I called Saga about moving my insurance to another health provider due to the costs, Georgia clearly explained the options available to me to reduce the monthly costs, instead of me going elsewhere. I have been with Saga for a number of years and when I have needed to use them, I have always had a quick response to get the matter dealt with. Georgia reassured me I'm with the best health care provider and saved me quite a bit of money too.
Thanks Georgia you are a credit to Saga.

July 29, 2026
Saga Insurance logo

Reply from Saga Insurance

Good Morning,

We are delighted to hear about your positive experience with us and appreciate you sharing your feedback.

It is wonderful to know that we were able to assist you in finding suitable options to manage your costs and that you feel confident in our services.

We value your long-standing loyalty and are pleased that we could continue to meet your needs effectively.

Kind Regards

James

Rated 5 out of 5 stars

I cannot praise Saga Holiday Insurance…

I cannot praise Saga Holiday Insurance highly enough. My parents were on holiday when my mum suddenly became seriously ill, and the support we’ve received has been absolutely outstanding from start to finish.
They have gone above and beyond at every stage—organising medical care, keeping us informed, and handling everything with compassion and professionalism during a very stressful time. Nothing has been too much trouble.
They are now arranging her repatriation home, and my father is travelling back with her alongside a doctor, all coordinated seamlessly by their team. The level of care and attention has been truly remarkable.
In a situation where you need reliability the most, Saga have been exceptional. I wouldn’t hesitate to recommend them to anyone—simply brilliant service.

July 30, 2026
Unprompted review
Saga Insurance logo

Reply from Saga Insurance

Hi Jayne,

We are truly grateful for your incredibly kind words and for taking the time to share your experience during such a challenging period for your family.

It means a great deal to us to hear that our team was able to provide outstanding support and care when your mother became ill while on holiday.

We understand how stressful these situations can be, and we are relieved to know that our efforts in coordinating medical care, keeping you informed, and arranging her repatriation with a doctor by her side have been seamless and reassuring.

We are committed to offering reliable and compassionate service, and your feedback reaffirms the dedication of our team.

Thank you for recommending us.

Kind Regards

James

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