Comprehensive cover. I have had the policy for several years. I have only one criticism. At renewal, the price goes up, I suppose for two reasons. Increasing age and general 'inflation'. I have a... See more
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Saga offers an array of products and services exclusively for the over 50s, including insurance, home care, holidays and the UK's best selling monthly magazine.
We will work with you to make things right.
At Saga, we strive to ensure that our customers are treated fairly. If you are dissatisfied with a service or product we have provided, we take your concerns very seriously.
In the first instance, please email us at services.customer-relations@saga.co.uk with any concerns or comments you may have so that your complaint can be dealt with in line with our complaints policy.
3 Pancras Square, N1C 4AG, London, United Kingdom
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Excellent customer service extremely quick phone pick up time
I received my renewal documentation for my consideration from Saga.
I've always believed that you get what you pay for and Saga has my trust so I renewed my cover with them.
The renewal process over the phone was simplicity itself, my one question was answered properly and the advisor was very patient so I was quite happy to renew my policy with them.
I can recommend Saga Home insurance after receiving excellent service with a claim
So far so good easy set up reasonable price
Haven’t made a claim yet so will how that is if I need to
We my wife and I recently took travel insurance, and found it very to navigate on the we site, we are in our 70s and prices are very competitive. We are going away again so will be contacting saga again.
Jon b.
P.S would be nice if there was an app so could keep all in one place.
I tried to submit my travel claim through their online portal. Twice it refused to send me a verification. Not a good start to a claim.
I had avoided Saga as I had be told they were expensive but being unable to get enough clarification regarding the medical aspect of travel insurance I eventually went to their sight online and was very happy with the result the agent explained so well that I was comfortable about going ahead and getting my travel insurance policy through them really did make the whole experience work for me.
My wife is swapping her car from a sukiyaki swift to a Suzuki so Ross and was shack by the massive price increase being as the s cross is a lower group than the swift the price almost trembled to over a 1000 pound
Could you explain the reason it is so dear
B Whittom
A very easy system to operate i.e. getting through the different pages for the insurance
Value for money, simple renewal procedure, friendly and efficient customer service. You can have paper copies of your policy or set up an online account to access them

Reply from Saga Insurance
The knowledge and calm patience of the SAGA representative in helping us through the forms

Reply from Saga Insurance
I was happy with the price and the service the telephone lady gave me.

Reply from Saga Insurance
The operator was efficient, respectful and understood our needs. He explained everything regarding the types of single trip travel insurance options available. My husband and I understood the level of insurance suitable for us. This was arranged for us with the minimum of fuss, it didn't take long at all.

Reply from Saga Insurance
Great customer service, insurance met my needs including cover for pre existing conditions at a very competitive price.
Would highly recommend

Reply from Saga Insurance
When I called Saga about moving my insurance to another health provider due to the costs, Georgia clearly explained the options available to me to reduce the monthly costs, instead of me going elsewhere. I have been with Saga for a number of years and when I have needed to use them, I have always had a quick response to get the matter dealt with. Georgia reassured me I'm with the best health care provider and saved me quite a bit of money too.
Thanks Georgia you are a credit to Saga.

Reply from Saga Insurance
I cannot praise Saga Holiday Insurance highly enough. My parents were on holiday when my mum suddenly became seriously ill, and the support we’ve received has been absolutely outstanding from start to finish.
They have gone above and beyond at every stage—organising medical care, keeping us informed, and handling everything with compassion and professionalism during a very stressful time. Nothing has been too much trouble.
They are now arranging her repatriation home, and my father is travelling back with her alongside a doctor, all coordinated seamlessly by their team. The level of care and attention has been truly remarkable.
In a situation where you need reliability the most, Saga have been exceptional. I wouldn’t hesitate to recommend them to anyone—simply brilliant service.

Reply from Saga Insurance
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