Saga Insurance Reviews 

I had phoned to cancel my renewal motor insurance as I had found a better deal for a cheaper price on Meerkat with the same company Saga.
The customer service lady was not only lovely to talk to but very knowledgeable.
After discussing my needs, I was offered an upgraded policy for a much cheaper price.
I paid £50 less than my renewal price for an upgraded insurance with a 3 year price promise. (providing there are no changes)
It's a shame that the offers aren't automatically offered to their 'valued' customers, I had been with them for 2 years but I only got offered a great deal when I was going to leave.
It was definitely worth a phone call.

Saga are always extremely helpful and go the extra mile to give you exactly what your after, nothing is to much trouble and I always get a deal that I'm happy with, thanks saga.5 Stars.

Helpful and informative throughout, I have used Saga other products and find it has always been good value and efficient.

1 NOT able to obtain quote for Saga insurance online - dropdown menus NOT working on website (persistent problem over several days this time; similarly with previous attempts by me in previous years resulting in going elsewhere; and by other potential customers ....)

2. Phone number/s NOT provided on Saga website (which is absolutely ridiculous, NOT helpful for customers, and beyond belief ...)

3. Phone number found, then spent more than 20 min on phone before even speaking to any human being, then had to be put through to another department, could barely comprehend person I was then speaking to who was also particularly belligerent and NOT helpful (including asking questions that were NOT clear, such as for "active contact number" (instead of, "phone number" ) which required asking for clarity as to information required and making already difficult conversation unnecessarily convoluted - then said, "there'll be plenty more questions", which I was fully aware (but FAILED to proceed with any meaningful request for any relevant information … merely irrelevant and offensive drivel)
The "service" provided by Saga was absolutely appalling. It was NOT even possible to successfully complete application for insurance.

Very disappointing. I am a former Saga customer, who this time had been recommended by a current customer and so decided to give another chance ...

Very helpful and understood my requirements

Had to amend my policy.
One telephone call and it was done.
Very helpful member of staff. Explained everything toe.

Great value. Easy to sort out online

Excellent service, so easy to navigate the site to enable me to renew my policy without fuss or hidden extras. A a lot cheaper than other quotes.

Being newly diagnosed with a medical condition, I was apprehensive about getting insurance as I've never had any problems upto now and have used my bank account insurance, but as they would not insure me I had to find another policy. I have used Saga for other insurances at time and do trust them.

The price was very competitive. I received an email with a link to proceed to payment but the link was unsafe on both my apple and android devices. On this basis of this I called the call centre. The operator was appalling, couldn’t understand why I wouldn’t use the link and was very abrupt, disinterested and inpatient. The travel insurance cost a lot of money and I expect to be treated with some respect and dignity. I’m not sure I would use Saga again.

Excellent service all round, would definitely recommend 👌 👍 😊

Saga.co.uk.

After searching numourous sites for single travel insurance and getting nowhere or being quoted astronomical prices,I found saga,they were courteous,helpful and very reasonably priced,all of which for someone my age and with my health issues was extremely reassuring

We were looking for good value holiday insurance from a reputable company, plus Saga was a best buy recommendation from Which Magazine for pre-exisiting medical conditions.
The online process was simple, it was clear, it laid out the different level of covers available and they did not try to load the premium after you chose it with 'added value' extras. The cost was very competitive, and it was an annual policy. Well done to Saga!

Excellent service and prices very competitive compared to all these companies who obviously need to double the price to pay for all those bloody adverts.

Excellent price and three year fixed rate cover. Very easy to navigate website and automatic renewal. On the one occasion I've had to make a claim the staff were lovely and my claim was settled very quickly.

I value being able to talk to a real person in customer services when I have a query, instead of being routed to FAQs and an ‘online assistant’, and having to type everything. FAQs just miss the point - customers look at them but often need to discuss their personal circumstances which just aren’t answered by generic questions. Furthermore, typing is far more time-consuming and inefficient than talking to an experienced human agent. I’ve always found it easy to get through and speak to someone in customer services at Saga, and to resolve my queries quickly. Saga’s customer services staff speak clearly and at a non-rushed pace, and are very knowledgeable. I will now only deal with companies like Saga that invest in a proper call centre. Many don’t.

Friendly, transparent advice given
Level of cover at a very good price

I still havn't had the money back from you that you owe me for overcharging me for breakdown cover !!!!