Sahara BBQs Reviews 253

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, including barbecues and heaters, often highlighting their sturdy build and excellent performance. Many people also commend the efficient and prompt delivery service, with items frequently arriving quickly and well-packaged. The customer service is also highly regarded, with reviewers appreciating the helpful and responsive staff. However, some customers experienced issues with incorrect products being sent initially or slight damage to parts upon arrival. A few people also reported longer than expected delivery times or a lack of communication regarding delivery updates, leading to inconvenience.

What people talk about most

Product

Reviewers mention positive feedback about product quality and design. Many customers praise the sturdiness... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the prompt and quick... See more

Quality

Reviewers highlight positive aspects of quality. Many customers are impressed with the exceptional quality... See more

Service

Customers had positive experiences with service. Reviewers consistently praise the excellent and professional... See more

Order

Clients share positive opinions on order. Many customers found the ordering process straightforward and easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great product made even better with excellent customer service. Bought Sahara Patio heater 4 years ago and it recently stopped working. Replacement parts were very fairly priced, but after care and su... See more

Company replied

Rated 5 out of 5 stars

We have the S350 and it cooks as good as it looks, we usually squeeze on enough for a family gathering (10-12) the warming rack is really handy, as are the side trays. I damaged my side trays an... See more

Company replied

Rated 5 out of 5 stars

Hi, I had been trying to find some wheels for my calor provance gas heater, I tried a couple of suppliers of castor wheels but no luck until one of them give me the email of the UI Group in Irelan... See more

Company replied

Rated 5 out of 5 stars

My partner ordered us the X450 barbecue along with some accessories. Delivery was something like 7-10 days but it came the same week. Packaged really well and looks the part. A few extras were thrown... See more

Company replied


Company details

  1. Manufacturer

Written by the company

Sahara BBQs are the leading BBQ manufacturers in Ireland, England, Europe, and USA. We are leading the way as wholesale BBQ suppliers providing innovative and quality BBQ products. Discover just how versatile barbecue cooking can be with our delicious and super easy recipes. We offer a wide range of BBQ products including patio heaters, portable BBQs, gas BBQs, portable gas fires, 2 burner plus, 3 burner oak BBQ, and so much more. Are you seeking a handy portable BBQ for on the go, well look no further than our BBQs for cooking on the move. Contact us with any questions that you may have.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

253 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Exactly what I ordered

Exactly what I ordered , late delivery nothing to do with Sahara but caused by the fuel protestors !

April 2, 2026
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Reply from Sahara BBQs

Thank you for your 5 star review.

The Sahara Team

Rated 5 out of 5 stars

Have had the Sahara table top gas heater

Have had the Sahara table top gas heater for 7years. Stopped working suddenly recently.
Called the helpline posted on the product and got chatting to a very helpful and informative lady called Katie.
She diagnosed the problem within seconds and informed me that she would check if the had the appropriate spare part in stock.
Next day she called me saying they had the part and would forward it via DPD next day free of charge.
I couldn’t recommend this company enough for their help, advice and promptness solving the problem.
Take a bow Katie .

April 10, 2026
Unprompted review
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Reply from Sahara BBQs

Thank you for your 5 star review. We were glad we were able to help

The Sahara Team

Rated 5 out of 5 stars

S350

S350. Excellent quality & service. All items went together without any issues
We will hopefully be trying it out soon

April 5, 2026
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Reply from Sahara BBQs

Thank you for your 5 star review

The Sahara Team

Rated 5 out of 5 stars

Quality

Enjoying the product very good quality

March 20, 2026
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Reply from Sahara BBQs

Thank you for your 5 star review

The Sahara Team

Rated 2 out of 5 stars

Communication would be appreciated

I am disappointed that we have heard nothing from Sahara since receiving an email confirming purchase a week ago. No indication at all of delivery timeline.

March 27, 2026
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Reply from Sahara BBQs

Apologies for not keeping you up to date with your delivery details. We endeavor to improve this process going forward.

We hope you enjoy using your bbq.

The Sahara Team

Rated 5 out of 5 stars

Quick Delivery

Delivered very quickly and was well packaged. The heater was easy to assemble, though it is quite tall so couldn't put the canopy on in the garage.
Ordered the cover a few days later and that also arrived quickly.
Just need some decent weather to get out in the garden now.

March 26, 2026
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Reply from Sahara BBQs

Hi Paul

Thank you for your 5 star review. We hope you will enjoy using the heater.

The Sahara Team

Rated 3 out of 5 stars

Goods arrived quickly but one of the…

Goods arrived quickly but one of the bbq’s was badly damaged. I emailed the company but have yet to hear back from them.

March 23, 2026
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Reply from Sahara BBQs

Hi Tony

Thank you for taking our call yesterday morning and clarifying with us what email address you tried to use, we hope we have resolved the issues and that the replacement parts are on their way to you.

Apologies again.

The Sahara Team

Rated 5 out of 5 stars

Great quality

Great quality!
Plenty matching accessories.

March 21, 2026
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Reply from Sahara BBQs

Hi
Thank you for your 5 star review. We are glad to hear you are happy with your purchase.

The Sahara Team

Rated 5 out of 5 stars

Sahara s350 gas bbq

Stunning piece of kit solid and perfect height have bought the extras all are strong going to last along time worth paying for the Sahara s350

March 9, 2026
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Reply from Sahara BBQs

Hi

Thank you for your 5 star review. We hope you enjoy using your new S350 BBQ and accessories.

The Sahara Team

Rated 5 out of 5 stars

Great service quick delivery

Great service quick delivery. Easy to assemble with clear instructions. Highly recommended.

March 7, 2026
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Reply from Sahara BBQs

Thank you for your 5 star review. We are glad that you are pleased with BBQ

The Sahara Team

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