Sailingfast Reviews 797

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt and efficient delivery service, often noting how quickly their orders arrived, even with standard shipping options. The ordering process is frequently described as straightforward and speedy, contributing to an overall positive experience. Many reviewers highlight the excellent service and the helpful, professional staff, with some specifically commending individual team members for their assistance. However, some customers experienced issues with product compatibility, noting that certain parts did not fit as expected or that product colors did not match their existing items. Additionally, a few people mentioned missing items from their orders or receiving an insufficient quantity of numbered products, leading to the need for reordering.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its speed, efficiency, and... See more

Delivery service

Consumers find delivery service to be excellent, with many reviewers highlighting the super fast and prompt... See more

Product

People report ambiguous experiences with products, with some customers expressing satisfaction with their... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and quick... See more

Staff

Customers consistently note positive experiences with staff, highlighting their expertise and helpfulness.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Prompt delivery every time! Placed an order on Sunday, and it was in my hands by Tuesday, even with 2nd class shipping. The part was offered at the most competitive price, and their communication was... See more

Rated 5 out of 5 stars

Couldn’t give them enough stars. I had to return my parcel twice due to the fitment not being as RS stated. They were very understanding and accepting of my issue. With the part not able to fit my a... See more

Rated 5 out of 5 stars

I fly my burgee next to my ‘squirrel’ weather vane over the roof of my garage here in Sheffield. They have a short life as our crows, magpies and jackdaws frequently use them to perch on or peck at!... See more

Company replied

Rated 5 out of 5 stars

Every thing was fine, great numbering etc on my new sail Thank you very much to sailing fast for effective and fast delivery and great communication with me throughout the process.

Company replied


Company details

  1. Sailing Store
  2. Boat Accessories Store
  3. Boat Cover Supplier
  4. Marine Supply Store

Information provided by various external sources

Sailingfast is dedicated to supplying your dinghy spares. We want to make it easy for you to get the best equipment on the market as quickly as possible so you can concentrate on sailing fast!


Contact info

4.9

Excellent

TrustScore 5 out of 5

797 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Competitive pricing got to me their…

Competitive pricing got to me their website for my first order. However, when that went slightly wrong, it was the exceptional professional customer service to immediately put it right that meant I had faith to place my second order. Thank you very much!

Always so easy to deal with and knowledgable.

August 13, 2024
Unprompted review
Rated 5 out of 5 stars

Over and above after sales customer service

I recently had to make a warranty claim on an electronic device I bought through Sailingfast - Duncan and Emma stayed in the loop and accelerated the process and as soon as my unit was pronounced dead they dispatched a new one for next day delivery - totally brilliant service cant recommend highly enough !

July 19, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Competitive pricing got to me their website for my first order. However, when that went slightly wrong, it was the exceptional professional customer service to immediately put it right that meant I had faith to place my second order. Thank you very much!

May 28, 2024
Unprompted review
Rated 5 out of 5 stars

ILCA4 sail

Bought a ILCA4 sail and new vang from Sailingfast. Arrived quickly, well packaged. A really good service. Many thanks. Conor

April 10, 2024
Unprompted review
Rated 5 out of 5 stars

Emma and Duncan are great!

Emma and Duncan are great!
I needed a part for my boat that broke unexpectedly a day before an event.
They got the part to me first thing the next day and it was fitted in time for the regatta.

March 21, 2024
Unprompted review
Rated 5 out of 5 stars

Good price and best of service

The price of the wetsuit top was very good and the sizing information they give was better than the manufactures own website so they do more than other sellers to help you get the right size. It was also dispatched very quickly.

October 28, 2023

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