I had a mini saw stopped working after a year and received the following response “our warranty period is 1 year. This order has exceeded the warranty period, and we no longer provide after-sales su... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is a follow up review to two previous submissions, regarding an order for the Sakertool Brush Cutter. This gardening tool arrived without the two batteries included in the initial order. In fair... See more
Company replied
I ordered a screw extractor from Sakertool and it arrived in 2 weeks in perfect condition! I was expecting it to take much longer but I was pleasantly surprised to see it on my doorstep so quickly. I... See more
Company replied
Recently I made an order for tools. Thankfully the awesome customer service went far and beyond to get the material ordered on its way. I have been working with this company for a couple of years now... See more
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Company details
Written by the company
Products for Measuring and Marking, Cutting, Joining, Clamping, Routing, Hardware Installation, Workspace Storage and Organization, Education and Apparel
Contact info
M6DC, Cannock, Cley Road, Kingswood Lakeside, Cannock, Staffordshire, WS11 8AA, United Kingdom
- 442038072298
- www.sakertool.co.uk
2.3
Poor
2K reviews
Replied to 88% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Sakertool truly is the best online…
Sakertool truly is the best online shopping experience you can have. They offer an Incredible variety of products at a very affordable cost directly to the consumer.
April 4, 2026
Unprompted review
Reply from Sakertool
Dear James,
Thank you for your thoughtful feedback and kind recommendation.
We’re really glad to hear that you value the range of products we offer and find the experience both convenient and affordable. Providing good value and a smooth shopping experience is exactly what we aim for, so your words are very encouraging for our team.
We appreciate your support and look forward to serving you again.
Best regards,
Sakertool
I have had no issues with Sakertool at…
I have had no issues with Sakertool at all. Customer service has been great, and all of my orders have been extremely nice. Will continue to purchase from them in the future!
April 17, 2026
Unprompted review
Reply from Sakertool
Dear Josh,
Thank you very much for your kind words and continued trust in us.
We’re really pleased to hear that you’ve had a consistently positive experience with both our products and customer service. It means a great deal to know that your orders have met your expectations and that you plan to shop with us again in the future.
Your support is sincerely appreciated, and we look forward to serving you again soon.
Best regards,
Sakertool
Good afternoon
Good afternoon, I wanted to share with you my opinion about buying on the site of Sakertool. I looked at the catalog of the site for a long time and I really liked mini chainsaw! I ordered the chainsaw and it came within a week (it's very fast)! That it's also possible to track your parcel! The quality of the parcel is very good! I want and admire!, very kind support!
April 16, 2026
Unprompted review
Reply from Sakertool
Dear Rowen,
Thank you so much for sharing your experience with us! We’re thrilled to hear that you’re happy with your mini chainsaw and that the entire process—from browsing the catalog to receiving your order—was so smooth. We’re also glad to know that the fast delivery, parcel tracking, and product quality met your expectations!
It’s fantastic to hear that our support team was able to assist you kindly as well. We truly appreciate your feedback and admiration.
We look forward to serving you again in the future! If you ever need any help, don’t hesitate to reach out—we’re always here to assist.
Best regards,
Sakertool
Fast shipping
Fast shipping, well packed and quality products, all sellers anwser pretty fast and until this day didnt had any problem. Hope it keeps this way.
April 15, 2026
Unprompted review
Reply from Sakertool
Dear Jakel,
Thank you for your wonderful review! We’re thrilled to hear that you’ve had such a positive experience with fast shipping, well-packed products, and responsive sellers. We take pride in providing quality service, and it’s great to know that everything has gone smoothly so far.
We truly appreciate your support and hope to continue exceeding your expectations in the future. If you ever need anything or have any questions, don’t hesitate to reach out—we’re here to help!
Best regards,
Sakertool
Great Customer Service
I ordered a spray gun that arrived in the wrong colour. Great product BUT wrong colour. The Customer Service Team dealt with my problem swiftly. I am a very happy customer and recommend Saker to my friends.
April 22, 2026
Unprompted review
Reply from Sakertool
Dear Peter,
Thank you for sharing your experience with us! We’re glad to hear that you’re happy with the spray gun itself, but we apologize for the mix-up with the color. It’s great to know that our customer service team was able to resolve the issue quickly and efficiently.
We truly appreciate your recommendation to your friends, and your positive feedback means a lot to us. If you ever need assistance in the future, please don’t hesitate to reach out—we’re here to help!
Best regards,
Sakertool
We have several Saker products and are…
We have several Saker products and are totally satisfied with all. They are very well made and do a great job. Would buy all Sakertool products due to the quality and prices of these products.
April 13, 2026
Unprompted review
Reply from Sakertool
Dear Jordan,
Thank you so much for your fantastic review! We’re thrilled to hear that you’ve been completely satisfied with all of your Saker products. It’s wonderful to know that they’ve met your expectations in both quality and performance.
We truly appreciate your trust in our brand and are grateful for your continued support. Your feedback motivates us to keep delivering top-quality tools at great prices. We’re looking forward to serving you again in the future!
Thanks again, and feel free to reach out if you ever need anything!
Best regards,
Sakertool
mini chainsaw stopped working
I purchased a mini chainsaw, it worked very well, but after 10 months it unfortunately stopped working.
I contacted Sakertool, Where I was helped by Kaus who swiftly arranged a replacement.
Very pleased overall.
April 20, 2026
Unprompted review
Reply from Sakertool
Dear customer,
Thank you for sharing your experience with us! We’re sorry to hear that your mini chainsaw stopped working after 10 months, but we’re glad to know that Kaus from our team was able to assist you quickly and arrange a replacement. We’re committed to ensuring our customers are fully satisfied, and it’s great to hear that the issue was resolved to your liking.
We truly appreciate your understanding and your positive feedback. If you ever need further assistance, don’t hesitate to reach out—we’re always here to help!
Thanks again, and we look forward to serving you in the future!
Best regards,
Sakertool
Bought 3 indoor cameras
Bought 3 indoor cameras. Cost over £89. No small sum.
They connect to nothing. No way to even turn them on.
Have written and written and written but absolutely no response. Why do companies treat their customers like this? They risk bad reviews.
I want to return and get a full refund but how if they won’t even respond?
Such a let down.
**After much persistence I did receive my refund.
April 20, 2026
Unprompted review
Reply from Sakertool
Dear customer,
I’m really sorry to hear about the trouble you’ve experienced with the indoor cameras and the lack of response from our team. This is definitely not the experience we want for our customers, and we understand your frustration. Please know that your concerns are important to us, and we’re committed to resolving this for you as quickly as possible.
We’re unable to locate your order based on the review alone. Please contact us at zqqcelia@gmail.com with your order number and a brief description of the issue. Our team will review it and make sure the matter is properly resolved.
Thank you for bringing this to our attention, and again, I’m very sorry for the inconvenience. We truly value your business and want to make things right.
Saker Support Team
Bought a few things from this brand and…
Bought a few things from this brand and have been impressed each time. Had a small problem with one of the set of lights I’d ordered which are really good by the way! I contacted customer service and was answered speedily with a new part in the post on its way to me. Would definitely recommend.
April 15, 2026
Unprompted review
Reply from Sakertool
Dear Toni,
Thank you so much for sharing your experience with us! We’re thrilled to hear that you’ve been impressed with the products you’ve purchased, especially the lights! We’re also glad we could quickly resolve the small issue you encountered, and that the replacement part is on its way to you.
Your recommendation means a lot to us, and we’re grateful for your trust in our brand. We strive to provide excellent service and high-quality products, and it’s great to know we’re meeting your expectations.
Thanks again for your support, and we look forward to serving you again in the future!
Best regards,
Sakertool
Works great
Works great, easy to use and handle. Light weight. Best hedge trimer I've ever had and the first electric.
April 14, 2026
Unprompted review
Reply from Sakertool
Dear Kyle,
Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying your new hedge trimmer and that it’s been easy to use and handle. It’s great to know that it’s working well for you and that you’ve found it to be the best one you’ve had so far.
We really appreciate your feedback, and we’re glad we could provide a product that meets your needs. If you ever have any questions or need assistance, don’t hesitate to reach out. We’re here to help!
Thanks again, and happy trimming!
Best regards,
Sakertool
Misappropriating sales information
Misappropriating sales information. I paid for paint sprayer weeks and weeks ago. Tuesday said it was on its way. Tracking does not exist. I am now applying for money back through my bank fraud team. Reporting this company for miss appropriating funds. This should be stopped and on line sales unless they are UK based should be banned. Every positive review on here is not genuine at all.
April 14, 2026
Unprompted review
Reply from Sakertool
Dear Edna,
We are sorry to hear about the frustration and concern regarding your order. We understand how upsetting it is when a shipment appears delayed or tracking information is not working as expected.
We take all orders and payments seriously and do not withhold or misappropriate customer funds. Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible.
We appreciate your time in bringing this to our attention and we are committed to resolving the matter fairly.
Saker Support Team
I use only Saker tools in by home I…
I use only Saker tools in by home I purchase. I need to get the job done. Works on all my tools should not use any other brand.
April 11, 2026
Unprompted review
Reply from Sakertool
Dear David,
Thank you for sharing your experience with Saker tools. We’re truly honored to hear that you choose Saker exclusively for your home projects and trust our tools to help you get the job done.
It’s especially meaningful to know that our products have become your go-to choice across different tasks. Consistency, reliability, and ease of use are exactly what we aim to deliver, so feedback like yours is very encouraging for our team.
We appreciate your continued support and loyalty to the brand. It means a great deal to us.
Best regards,
Sakertool
Saker is one of the largest and most…
Saker is one of the largest and most innovative power tool manufacturers in the world, Saker® are dedicated to delivering outstanding performance and reliability, we've built a solid and enviable reputation by developing a real knowledge of exactly what people need from their power tools, so that you can work more efficiently, more safely and more comfortably in your home and garden. Expand-It, Autoshift, Touchstart… the many numerous new features that make simpler and easier.
April 10, 2026
Unprompted review
Reply from Sakertool
Dear barkel,
Thank you for taking the time to share your thoughts about Saker. We truly appreciate your recognition of our focus on performance, reliability, and user-friendly design.
It means a lot to us to hear that the values we aim for—helping users work more efficiently, safely, and comfortably—are reflected in how you view our brand. We always strive to build tools that are practical, durable, and suited to real everyday needs in both home and garden work.
We’re grateful for your support and for taking the time to highlight what stands out to you about Saker.
Best regards,
Sakertool
The Saker mini chainsaw I purchased…
The Saker mini chainsaw I purchased today is awesome and well made I would recommend to anyone it's worth the price.
April 10, 2026
Unprompted review
Reply from Sakertool
Dear Leon,
Thank you for sharing your experience with the Saker mini chainsaw. We’re thrilled to hear that you’re impressed with its performance and build quality. It’s always our goal to provide products that not only meet expectations but exceed them, so your feedback means a lot to us.
It’s fantastic to know you find it worth the price and would recommend it to others. Your satisfaction is our top priority, and we’re so glad this tool is working out for you.
We hope it continues to serve you well in all your projects. If you ever have any questions or want to share how the chainsaw is performing over time, we’d love to hear from you!
Best regards,
Sakertool
Excellent customer service over a…
Excellent customer service over a recent query
April 17, 2026
Unprompted review
Reply from Sakertool
Dear Nicola,
Thank you so much for taking the time to leave us a 5-star review.
At Sakertool, we strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing Sakertool!
Best regards,
Sakertool
So refreshing to deal with a company who gives genuine customer service.
I have brought several items from this company. Had one item which I needed to return - I got an immediate refund.
So refreshing to deal with a company who gives genuine customer service.
Will continue to buy from them.
February 10, 2026
Unprompted review
Reply from Sakertool
Dear Pam,
Thank you so much for your kind words and for being such a loyal customer! We’re thrilled to hear that your return was handled smoothly and that you received your refund promptly. Providing genuine and efficient customer service is at the heart of what we do, and it’s wonderful to know that we’ve been able to meet your expectations.
Your continued trust in us means a lot, and we’re excited to keep serving you with quality products and exceptional service. If you ever need assistance in the future or have any questions, please don’t hesitate to reach out. We’re always here to help!
Thank you again for your support, and we look forward to your next purchase!
Best regards,
Sakertool
Great support service
Support answered my query perfectly and pointed me in the correct direction for the part I required.
April 15, 2026
Unprompted review
Reply from Sakertool
Dear Claire,
Thank you so much for your kind feedback! We’re thrilled to hear that our support team was able to answer your query perfectly and point you in the right direction for the part you needed. We always strive to provide clear and helpful guidance, and we’re glad we could assist you in finding the solution.
If you have any further questions or need more assistance in the future, don’t hesitate to reach out. We’re always here to help and ensure you have a smooth experience with us.
Thank you again for sharing your experience, and we look forward to serving you again soon!
Best regards,
Sakertool
First class customer service
The item was not in thought it would be, but Sakertool sorted it out without a fuss first class customer services 👍
April 10, 2026
Unprompted review
Reply from Sakertool
Dear Graham,
Thank you for sharing your experience with us. We're sorry to hear that the item didn’t meet your expectations, but we're glad to know that Sakertool was able to resolve the issue quickly and efficiently.
We truly appreciate your recognition of our customer service and are happy that we could take care of things smoothly for you.
If you need any further assistance or have any questions in the future, feel free to reach out. We're always here to help!
Thank you again for choosing Sakertool.
Best regards,
Sakertool
I bought Sakertool Welding Machine but Not Received and weeks and weeks now gone past.
I bought Sakertool Welding Machine, loads of Welding rods and Welding gloves, I only received Welding gloves ,now its been weeks and weeks of emails back and forth to ask me to wait because of high volume of buyers and iam still waiting, I hope I will receive them some point and I hope I wont wait eternity the unsettling thing is ,there is no tracking system that could help to see how long it will take,the only way its email customer service, I hope I have not been scammed, their advert is so good that convinced me to take the risk.
I will be back to update here once I received them.
16April2026 Update.
Iam super disappointed that I now will never recieve the Well advertised Welding Machine and Welding rods and what i can say good thing is that,I have received my full refund hence one Star.
By these well advertised items on Internet with conscious and some online sellers do not respond or give you refund ,that i got my money back ,that is greater relief but I really wanted the Welding machine, if it was real and if it worked as advertised.
I can recommend to anyone,infact,buy at your own risk,in my case ,I wont buy anything from this shop no offence.
March 16, 2026
Unprompted review
Reply from Sakertool
Dear Frank,
Thank you for taking the time to share your feedback and for your patience.
We are very sorry to hear about the inconvenience you have experienced with your order and the delay in receiving the remaining items. We understand how frustrating it can be when only part of an order arrives and when there is no tracking visibility to provide clear updates.
We’re unable to locate your order based on the review alone. Please contact us at zqqcelia@gmail.com with your order number, name, and email address so we can assist you in checking the delivery status and provide a solution.
We appreciate your understanding and hope to resolve this for you as soon as possible.
Saker Support Team
Saker Handheld Steamer
I purchased the Saker Handheld Steam Cleaner and it broke on the first job I used it on, everything was going great, then pop and it tripped my electrics and didnt switch back on. On a good note there customer service were excellent, I requested a replacement but the issued a full refund.
April 10, 2026
Unprompted review
Reply from Sakertool
Dear John,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about the issue you encountered with the Saker Handheld Steam Cleaner. We understand how frustrating it must have been for the product to stop working during your first use, especially after everything seemed to be going well.
We’re grateful that our customer service team was able to assist you promptly, and we are pleased to hear that they were able to issue a full refund. However, we deeply regret that you experienced this problem with the product, and we sincerely apologize for the inconvenience it caused.
Your feedback is important to us, and we will be investigating this further to ensure that such issues do not occur again in the future.
Thank you again for your understanding, and we hope to have the opportunity to serve you better in the future.
Saker Support Team
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