I had a mini saw stopped working after a year and received the following response “our warranty period is 1 year. This order has exceeded the warranty period, and we no longer provide after-sales su... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is a follow up review to two previous submissions, regarding an order for the Sakertool Brush Cutter. This gardening tool arrived without the two batteries included in the initial order. In fair... See more
Company replied
I ordered a screw extractor from Sakertool and it arrived in 2 weeks in perfect condition! I was expecting it to take much longer but I was pleasantly surprised to see it on my doorstep so quickly. I... See more
Company replied
Recently I made an order for tools. Thankfully the awesome customer service went far and beyond to get the material ordered on its way. I have been working with this company for a couple of years now... See more
Company replied
Company details
Written by the company
Products for Measuring and Marking, Cutting, Joining, Clamping, Routing, Hardware Installation, Workspace Storage and Organization, Education and Apparel
Contact info
M6DC, Cannock, Cley Road, Kingswood Lakeside, Cannock, Staffordshire, WS11 8AA, United Kingdom
- 442038072298
- www.sakertool.co.uk
2.3
Poor
2K reviews
Replied to 88% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fake rodent trap no counter included no…
Fake rodent trap no counter included no past thid is scam company
April 12, 2026
Unprompted review
Reply from Sakertool
Dear John,
Thank you for bringing this issue to our attention. We are very sorry to hear about your experience with our rodent trap. We understand how disappointing it can be when a product does not meet your expectations.
We’re unable to locate your order based on the review alone. Please contact us at zqqcelia@gmail.com with your order number and a brief description of the issue. Our team will review it and make sure the matter is properly resolved.
Saker Support Team
Saker Mini Saw
Although it takes time for the order to arrive the service is exceptional , I originally ordered the wrong size item but the speed and efficiency in resolving my problem was second to none. The original saw I bought has proven to be extremely useful and is still going strong.
March 5, 2026
Unprompted review
Reply from Sakertool
Dear Mrs Jennifer,
Thank you so much for your thoughtful review. We truly appreciate your patience regarding the delivery time and are delighted to hear that you found our service exceptional.
It’s great to know that our team was able to quickly and efficiently resolve the issue with the item size—providing a smooth experience is always our goal. We’re also very pleased to hear that the saw has been performing well and continues to be a reliable tool for you.
Your support means a lot to us, and we look forward to serving you again in the future.
Best regards,
Sakertool
Reply from Sakertool
Dear Mr Kevin,
Thank you very much for your 5-star review and for taking the time to share your experience.
At Sakertool, we are committed to providing high-quality products and reliable service to every customer. Your support truly means a lot to us.
We look forward to serving you again in the future.
Best regards,
Sakertool
Great Customer Service Response
I had bought a couple of things from Saker previously, and they were, and continue to be great.
I decided to order the cordless spray gun, which will be ideal for the fence in my large garden (no need for leads).
A problem with the online ordering (offers appearing after you have put payment details in, but before they have been processed) meant that my order was actually duplicated.
I immediately emailed Customer Services and put an IM on FaceBook. Saker came back very quickly, and are crediting my card account back with th cost of the duplicated item.
Great service, and I'm looking forward to receiving (one!) spraygun shortly.
April 7, 2026
Unprompted review
Reply from Sakertool
Dear Nicholas,
Thank you so much for your detailed and thoughtful feedback.
We’re really pleased to hear that you’ve had great experiences with Saker products in the past and that you chose to order the cordless spray gun for your garden. It’s great to know it will be a practical solution for your needs.
We’re also very sorry for the inconvenience caused by the duplicate order due to the online checkout issue. However, we’re glad our customer service team was able to respond quickly and arrange a refund for the extra charge. Ensuring these matters are resolved promptly is very important to us, and we appreciate your patience and understanding while we handled it.
It’s wonderful to hear that despite the issue, you remain positive and are looking forward to receiving your spray gun. We truly value your continued trust and support.
If you need anything at all in the future, we’re always here and happy to help.Best regards,
Sakertool
Excellent value
Excellent value, fast delivery, and outstanding customer service. I would highly recommend and will definitely use again.
April 3, 2026
Unprompted review
Reply from Sakertool
Dear Villiam,
Thank you so much for your wonderful review! We’re thrilled to hear that you’re happy with the value, delivery speed, and customer service you received. It’s always our goal to provide a seamless experience, and we’re so glad that we met your expectations.
Your recommendation means a lot to us, and we can’t wait to serve you again in the future. If there’s anything else you need, please feel free to reach out.
Thanks again for choosing us!
Best regards,
Sakertool
The item arrived on time and intact
The item arrived on time and intact. I’ll be coming back to order again.
April 3, 2026
Unprompted review
Reply from Sakertool
Dear Henry,
Thank you so much for your great review! We’re happy to hear that your item arrived on time and in perfect condition. It’s always our goal to ensure a smooth and reliable experience for our customers.
We’re thrilled that you’ll be coming back to shop with us again, and we look forward to serving you in the future. If you need anything, don’t hesitate to reach out.
Thanks again for choosing us!
Best regards,
Sakertool
I bought the mini chainsaw as a gift…
I bought the mini chainsaw as a gift for a dear friend, and while I haven’t given it yet, I’m sure she will really like it.
July 2, 2025
Unprompted review
Reply from Sakertool
Dear Carlee,
Thank you so much for your kind review! We're delighted to hear that you’ve chosen our mini chainsaw as a gift for your dear friend. We’re sure she’s going to love it, and it’s wonderful to know that you’re excited to share it with her!
If there’s anything we can do to assist you further, please don’t hesitate to reach out. We hope the gift brings lots of joy and serves your friend well.
Thanks again for shopping with us, and we look forward to serving you again soon!
Best regards,
Sakertool
Great product
I purchased a set of cordless battle ropes from saker tool and can honestly say I was very pleased with the product and service. Great product. Quick delivery to the uk from china would definitely buy from them again. Thank you
March 13, 2026
Unprompted review
Reply from Sakertool
Dear Emz,
Thank you so much for your kind words!
We are thrilled to hear that you are pleased with both the cordless battle ropes and the service you received. It's great to know that the product met your expectations and that delivery to the UK was quick, even from China. Your satisfaction is our priority, and we truly appreciate your trust in us.
We look forward to serving you again and providing more excellent products in the future.
Best regards,
Saketool
They offer quick delivery and really…
They offer quick delivery and really aim to please their customers. Good customer service keeps me coming back.
July 29, 2025
Unprompted review
Reply from Sakertool
Dear Janifer,
Thank you so much for sharing your experience with us! We’re thrilled to hear that you’ve been pleased with our quick delivery and customer service. It’s always our goal to ensure that our customers are happy, and we’re grateful for your continued trust and support.
Your feedback motivates us to keep improving, and we’re excited to keep serving you in the future. If there’s anything else you need or if you have any questions, don’t hesitate to reach out!
Thanks again for being a valued customer!
Best regards,
Sakertool
I have purchased multiple Sakertool…
I have purchased multiple Sakertool items and have been very happy with every one. I strongly recommend their products.
March 31, 2026
Unprompted review
Reply from Sakertool
Dear Aiston,
Thank you so much for your kind review! We are thrilled to hear that you have been consistently happy with your Sakertool purchases. It’s wonderful to know that our products have met your expectations, and your strong recommendation means a lot to us.
If you ever have any questions or need assistance with future purchases, please don't hesitate to reach out. We look forward to continuing to provide you with high-quality products!
Thanks again for your support and trust in Sakertool.
Best regards,
Sakertool
The team was extraordinary almost…
The team was extraordinary almost communication to questions I had some time recently obtaining! Exceedingly suggest!
March 29, 2026
Unprompted review
Reply from Sakertool
Dear Arden,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our team. It’s our top priority to ensure clear communication and provide assistance with any questions or concerns you may have, and we're glad to know we were able to meet your expectations.
Your recommendation means a lot to us, and we truly appreciate your support. If you ever need further assistance, please don't hesitate to reach out.
Thanks again for sharing your positive experience!
Best regards,
Sakertool
Reply from Sakertool
Dear Stephen,
Thank you so much for taking the time to leave us a five-star review. We are truly pleased to hear that the issue has been resolved.
Regarding your mention of not using our services again, we fully respect your decision. Our primary goal was to ensure your concerns were addressed effectively, and we are glad we could achieve that for you.
Thank you for your patience and cooperation throughout this process. We wish you all the very best in your future endeavors. Should you or your acquaintances ever need our assistance again, please know that our doors are always open.
Best regards,
Sakertool
Took too long to redspond
Took too long to redspond - I had to send a second email before getting a respoonse
March 29, 2026
Unprompted review
Reply from Sakertool
Dear Customer,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the delay in our response and for any inconvenience this may have caused. We understand how frustrating it can be to wait and to have to send a second email before receiving a reply.
Please rest assured that we are working to improve our response times and ensure more timely communication in the future. If you have any further questions, please feel free to contact us.
We truly appreciate your patience and your feedback, as it helps us improve our service.
Sakertool
I ordered a brushcutter from Sakertool
I ordered a brushcutter from Sakertool. When it arrived it was much smaller than I thought and would not be suitable for the garden I have. I emailled Sakertool to ask if I could return it. They responded within 48 hours and kindly offered me a full refund. I have to say a big thank you for their professional and quick response. I would recommend.
April 3, 2026
Unprompted review
Reply from Sakertool
Dear Kellie,
Thank you so much for taking the time to share your experience! We truly appreciate your kind words. We’re glad we could assist you quickly with your return request and ensure you received a resolution that met your expectations. Our team is dedicated to providing excellent customer service, and it’s great to know that our efforts were appreciated.
We’re sorry the brushcutter wasn’t the right fit for your garden, but we’re happy we could help make the process as smooth as possible. Your recommendation means a lot to us, and we’ll continue working hard to ensure all our customers are satisfied.
Please don’t hesitate to reach out if you need anything else in the future. We’d love to serve you again!
Thanks once again for your trust and support.
Best regards,
Sakertool
Muddy Mats
I purchased a Sakerplus® Muddy Mats For Dogs Indoor Area Rug, within a few weeks the binding around the edges came unstitched in several places. I have twice emailed and received no response, very bad quality and very bad customer service.
April 2, 2026
Unprompted review
Reply from Sakertool
Dear Linda,
We’re sorry for the frustration this has caused.
Please be assured your messages were not intentionally ignored. Due to a recent increase in inquiries, our response time has been affected.
Based on the name or details in the review, we’re currently unable to locate the order. Please contact us at zqqcelia@gmail.com with your order number (if available), name, and the email used at checkout.
Once we receive these details, we’ll review the case and assist you as quickly as possible.
Saker Support Team
Site great and simple to select and…
Site great and simple to select and arrange from and in this manner exceptionally client neighborly.
March 25, 2026
Unprompted review
Reply from Sakertool
Dear Alaric,
Thank you for your feedback!
We are glad to hear that you found our site simple to navigate and user-friendly. We put a lot of effort into making the selection and ordering process as easy as possible for our customers.
We appreciate your support and look forward to your next visit!
Best regards,
Sakertool
I have been requesting a refund and no…
I have been requesting a refund and no one is responding to my emails as I need a return address.
March 6, 2026
Unprompted review
Reply from Sakertool
Dear Sarak,
We’re sorry for the frustration this has caused.
Please be assured your messages were not intentionally ignored. Due to a recent increase in inquiries, our response time has been affected.
Based on the name or details in the review, we’re currently unable to locate the order. Please contact us at zqqcelia@gmail.com with your order number (if available), name, and the email used at checkout.
Once we receive these details, we’ll review the case and assist you as quickly as possible.
Saker Support Team
Awful awful awful customer service
Awful awful awful customer service.
Refund for STOOUK-225507
I have sent multiple emails / spoken to their BOT multiple times to get them to give me their address to return the battery I bought thinking it would fit their 6”mini chainsaw.
They say they will send it via email and within their 12 hour service level agreement but I get nothing. This has gone on for over a week and I truly believe they hope I will just go away.
What I also find amazing is they say they don’t have any batteries for the product which is crazy as it came with 2 batteries of which one will not charge.
Update - 2 days later.
Still had no contact from Sakertool as promised below.
Buy at your peril
March 21, 2026
Unprompted review
Reply from Sakertool
Dear Chris,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support. Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Saker Support Team
Excellent machine
Excellent machine I have two now the new one 20v wouldn’t be with out it, I make walking sticks so when I’m about searching it’s just the job quick and simple.
A.S. Perry
March 30, 2026
Unprompted review
Reply from Sakertool
Dear Alexander,
Thank you for your positive feedback and for awarding us 5 stars.
Your satisfaction is very important to us, and we are glad to know that we met your expectations. We will continue working hard to provide even better products and service.
Thank you again for choosing Sakertool.
Best regards,
Sakertool
Tried to contact customer service team…
Tried to contact customer service team to arrange return of our order (they promise at 12 hr response time) a week later still no reply! And it all has to be communicated via email for online orders. Obviously have chased up within this week too.
Messaged the company again and issue has been resolved within a few minutes so thanks for sorting.
March 30, 2026
Unprompted review
Reply from Sakertool
Dear Richard,
We’re sorry for the frustration this has caused.
Please be assured your messages were not intentionally ignored. Due to a recent increase in inquiries, our response time has been affected.
Based on the name or details in the review, we’re currently unable to locate the order. Please contact us at zqqcelia@gmail.com with your order number (if available), name, and the email used at checkout.
Once we receive these details, we’ll review the case and assist you as quickly as possible.
Saker Support Team
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