I had a mini saw stopped working after a year and received the following response “our warranty period is 1 year. This order has exceeded the warranty period, and we no longer provide after-sales su... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
This is a follow up review to two previous submissions, regarding an order for the Sakertool Brush Cutter. This gardening tool arrived without the two batteries included in the initial order. In fair... See more
Company replied
I ordered a screw extractor from Sakertool and it arrived in 2 weeks in perfect condition! I was expecting it to take much longer but I was pleasantly surprised to see it on my doorstep so quickly. I... See more
Company replied
Recently I made an order for tools. Thankfully the awesome customer service went far and beyond to get the material ordered on its way. I have been working with this company for a couple of years now... See more
Company replied
Company details
Written by the company
Products for Measuring and Marking, Cutting, Joining, Clamping, Routing, Hardware Installation, Workspace Storage and Organization, Education and Apparel
Contact info
M6DC, Cannock, Cley Road, Kingswood Lakeside, Cannock, Staffordshire, WS11 8AA, United Kingdom
- 442038072298
- www.sakertool.co.uk
2.3
Poor
2K reviews
Replied to 88% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I have been requesting a refund and no…
I have been requesting a refund and no one is responding to my emails as I need a return address.
March 6, 2026
Unprompted review
Reply from Sakertool
Dear Sarak,
We’re sorry for the frustration this has caused.
Please be assured your messages were not intentionally ignored. Due to a recent increase in inquiries, our response time has been affected.
Based on the name or details in the review, we’re currently unable to locate the order. Please contact us at zqqcelia@gmail.com with your order number (if available), name, and the email used at checkout.
Once we receive these details, we’ll review the case and assist you as quickly as possible.
Saker Support Team
Awful awful awful customer service
Awful awful awful customer service.
Refund for STOOUK-225507
I have sent multiple emails / spoken to their BOT multiple times to get them to give me their address to return the battery I bought thinking it would fit their 6”mini chainsaw.
They say they will send it via email and within their 12 hour service level agreement but I get nothing. This has gone on for over a week and I truly believe they hope I will just go away.
What I also find amazing is they say they don’t have any batteries for the product which is crazy as it came with 2 batteries of which one will not charge.
Update - 2 days later.
Still had no contact from Sakertool as promised below.
Buy at your peril
March 21, 2026
Unprompted review
Reply from Sakertool
Dear Chris,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support. Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Saker Support Team
Excellent machine
Excellent machine I have two now the new one 20v wouldn’t be with out it, I make walking sticks so when I’m about searching it’s just the job quick and simple.
A.S. Perry
March 30, 2026
Unprompted review
Reply from Sakertool
Dear Alexander,
Thank you for your positive feedback and for awarding us 5 stars.
Your satisfaction is very important to us, and we are glad to know that we met your expectations. We will continue working hard to provide even better products and service.
Thank you again for choosing Sakertool.
Best regards,
Sakertool
Tried to contact customer service team…
Tried to contact customer service team to arrange return of our order (they promise at 12 hr response time) a week later still no reply! And it all has to be communicated via email for online orders. Obviously have chased up within this week too.
Messaged the company again and issue has been resolved within a few minutes so thanks for sorting.
March 30, 2026
Unprompted review
Reply from Sakertool
Dear Richard,
We’re sorry for the frustration this has caused.
Please be assured your messages were not intentionally ignored. Due to a recent increase in inquiries, our response time has been affected.
Based on the name or details in the review, we’re currently unable to locate the order. Please contact us at zqqcelia@gmail.com with your order number (if available), name, and the email used at checkout.
Once we receive these details, we’ll review the case and assist you as quickly as possible.
Saker Support Team
Waste of money, buy something else
First mini saw broke after less than a few weeks but was replaced without issue.
The replacement which is now 18mknths old or so has done the same thing, cant even cut a 1" branch without thermal tripping.
Spend a little more and buy something that will last.
March 30, 2026
Unprompted review
Reply from Sakertool
Dear Clayton,
We sincerely apologize for the frustration and disappointment you’ve experienced.
We’re sorry to hear that the replacement unit is no longer performing as expected. While we’re glad we could assist with a replacement initially, we understand how frustrating it is to encounter issues again over time.
As the product is now beyond our one-year warranty period, we’re unfortunately unable to offer further replacement or refund support. We regret if this causes any inconvenience.
Your feedback is very important to us, and we will continue working to improve the durability and quality of our products.
We truly appreciate you taking the time to share your experience, and we sincerely apologize again.
Saker Support Team
Purchased on Amazon
Purchased on Amazon, but not used until 5 weeks later owing to project coordination, so Amazon return not possible.
4-in-1 ruler right angle sliding connection is out of tolerance so the two parts cannot be joined rendering the tool unusable.
As with many reviews the claimed excellent customer service is non- existent. The phone contact is a bot and the 12-hour response to emails still hasn’t arrived after a week of waiting!
Never mind the lack of Uk tax receipts for online sales from China, this company (and others) should be banned from doing business in the Uk if they ignore their service and warranty obligations under Uk consumer legislation.
Perhaps words like dishonest, sham, illegal, unacceptable, obligation and embarrassment are not available in this company’s Chinese/English translation software!!!!!!!
Avoid if you don’t want to be disappointed.
March 29, 2026
Unprompted review
Reply from Sakertool
Dear customer,
We sincerely apologize for the frustration and disappointment you have experienced with your 4-in-1 ruler and, more importantly, for our unacceptable lack of response over the past week.
We’re unable to locate your order based on the review alone. Please contact us at zqqcelia@gmail.com with your order number and a brief description of the issue. Our team will review it and make sure the matter is properly resolved.
Saker Support Team
Sakertool makes it easy to select any…
Sakertool makes it easy to select any tools. There are a LOT of choices of tools.
March 21, 2026
Unprompted review
Reply from Sakertool
Dear customer,
Thank you for your kind review.
We’re delighted to hear that you had a positive experience with Sakertool. Your feedback encourages us to continue improving our products and service.
We truly appreciate your support and hope to serve you again soon.
Best regards,
Sakertool
I purchased a router hinge jig
I purchased a router hinge jig. The jig is well make but is absolutely useless. You cannot adjust the width of the rebate cut so for uk hinges 75mm hinges the rebate need to be 22mm wide. The jig cuts a rebate that is almost 32mm wide. There is no option to leave a review directly from the Saker website. Don’t waste your money.
Update: after leaving initial review Saker contacted me and offered me a full refund. Product not suitable this time but customer service was fantastic. Thanks Saker
February 5, 2026
Unprompted review
Reply from Sakertool
Dear Dave,
We’re sorry that the product didn’t meet your expectations.
Our team has reached out to you to better understand the issue and will verify the details to ensure you receive the correct product or an appropriate refund. We appreciate you bringing this to our attention.
Saker Support Team
Temu with a different name
I thought this company was based in the UK in Staffordshire, WS11 8AA to be exact as shown on their website, that right there is the 1st DECEPTION. Instead my tracking number and order was dispatched from CHINA with my order received 12 days later with items missing, and my order incomplete. On the website it states that they will reply to our emails within 12 hours I emailed Saker it's been over 12hrs and I still have not had a reply back, for them to rectify my order. This company is basically like Temu selling all items that have been on the market for a while. I thought saker were the creator of their products which was why I ordered from them, if I'd known this beforehand I would have just purchased the same product from Amazon and I would have received it in 2 days and received more than I had received, from this company.
March 16, 2026
Unprompted review
Reply from Sakertool
Dear Malk,
We sincerely apologize for the issues you have encountered with your order and for our delayed response. We’re sorry for the delay in communication. Your emails were not intentionally overlooked, and our team will contact you directly as soon as possible.
We’re unable to locate your order based on the review alone. Please contact us at zqqcelia@gmail.com with your order number and a brief description of the issue. Our team will review it and make sure the matter is properly resolved.
Saker Support Team
Accurate product description with the…
Accurate product description with the important details, easy order, prompt delivery.
March 21, 2026
Unprompted review
Reply from Sakertool
Dear Rio,
Thank you so much for taking the time to leave us this review.
At Sakertool, we strive to provide our customers with the best possible service.
We hope to continue to provide you with excellent products and services in the future, and we look forward to serving you again soon. Thank you for choosing Sakertool!
Best regards,
Sakertool
AVOID SAKERTOOL!!
AVOID SAKERTOOL!!! Just another Chinese scam company. Products Take weeks to arrive and superficially look very impressive. BUT…….I bought a digital spirit level which completely died after two months. Emailed customer service to ask how I could return it and received a very polite blanket note from a bot asking me to tell them would I prefer a return for refund or exchange. Emailed back five times to no response. Dont be fooled by their .co.uk customer service email address on their website - its in china and no human looks at it. Likewise the London number for their customer service team to call on their website is a bot not a human and you cant leave messages. Total scammers - do not buy from this company
March 27, 2026
Unprompted review
Reply from Sakertool
Dear Paul,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support. Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Saker Support Team
SCAM Company
Customer service is non existant. I received one email- which i had replied too and have not received a reply since..... 6 emails later, daily, i have not heard anything back from their customer service team. The company is a joke!
March 27, 2026
Unprompted review
Reply from Sakertool
Dear Paul,
We’re sorry for the frustration this has caused.
Please be assured your messages were not intentionally ignored. Due to a recent increase in inquiries, our response time has been affected.
Based on the name or details in the review, we’re currently unable to locate the order. Please contact us at zqqcelia@gmail.com with your order number (if available), name, and the email used at checkout.
Once we receive these details, we’ll review the case and assist you as quickly as possible.
Saker Support Team
Bad soldered joints.
I contacted them to ask if there was any obvious faults that I could try to rectify my dead but only 7 month old 4" mini chain saw. No reply.
I decided to take it apart myself rather than bin it. Found the battery connections had not been soldered properly. I used crimps instead. Works like a dream.
March 7, 2026
Unprompted review
Reply from Sakertool
Dear Rob,
We sincerely apologize for the lack of response to your inquiry and for the technical issue you experienced with your 4-inch mini chainsaw.
We’re unable to locate your order based on the review alone. Please contact us at zqqcelia@gmail.com with your order number and a brief description of the issue. Our team will review it and make sure the matter is properly resolved.
Saker Support Team
Checked this screw extractor for…
Checked this screw extractor for accuracy and it's SPOT ON WORKS perfectly. And it arrived a day early! Was a little skeptical because of the price well worth it. So far so good.
March 20, 2026
Unprompted review
Reply from Sakertool
Dear customer,
We truly appreciate you taking the time to share your positive experience! Providing high-precision tools that offer exceptional value for the price is a core part of our mission at Sakertool.
We are pleased that the accuracy and performance of the screw extractor met your standards, and that our delivery service exceeded them. Your satisfaction is our top priority, and we look forward to providing the same reliable service for all your future tool needs!
Sakertool
I have both the steamer and jewellery…
I have both the steamer and jewellery cleaner. The jewellery cleaner blew my mind. My rings and watch straps and even my glasses are like new. Brilliant item and would highly recommend. I’m using the steamer a lot and it’s bought my cooker up a treat. Looks brand new and it’s over 5 years old. Bathroom is sparkling and even the hot tub has been given a new lease of life.
March 26, 2026
Unprompted review
Reply from Sakertool
Dear Nicki,
We truly appreciate you taking the time to share such a detailed and positive experience! Providing versatile, high-quality tools that deliver professional results at home is a core part of our mission at Sakertool.
We are pleased that both the jewellery cleaner and the steamer exceeded your expectations across so many different tasks—from delicate watch straps to heavy-duty kitchen and bathroom cleaning. Your satisfaction is our top priority, and we remain dedicated to providing the same reliable quality for all your future needs. Thank you for choosing us!
Sakertool
Advised them of a faulty blower
Advised them of a faulty blower. Thought I had a positive response promising me a refund. 1 month later no refund received and they no longer respond to e mails.
Steer clear!
Finally got a reply but found to be a waste of time. In simple they offer you a refund, tell you that it’s been sent. You wait a month without a refund. Sent 6 e mails with no reply then on the 7th told it has now been sorted. 2 months on, no refund and again no response to e mails.
Be wary of goods quality and after sales service is my advice!
I’m reporting them to the Trading STD’s
Saker made contact after my review, told me that they had sent a refund to me, once again they didn’t!! As soon as you ask for proof of refund they go back into
hiding.
Latest update. Once again promised a refund had been sent! Sadly another lie and company has gone into hiding again.
February 9, 2026
Unprompted review
Reply from Sakertool
Dear Philip,
We are truly sorry for the frustration this has caused. It appears there has been a breakdown in our communication or a delay in the refund processing, and we take full responsibility for the one-month wait.
We’re unable to locate your order based on the review alone. Please contact us at zqqcelia@gmail.com with your order number and a brief description of the issue. Our team will review it and make sure the matter is properly resolved.
Saker Support Team
I purchased a eye massage product and I…
I purchased a eye massage product and I more than unhappy with the item.
I have emailed numerous times for a refund, all I get is a email telling me to submit the order number and then they will take me through the next steps.
This hasn't happened.
Do not buy from this company!!!
Im out of pocket now £40 ..
Disgusting customer service response.
March 20, 2026
Unprompted review
Reply from Sakertool
Dear Phillip,
We’re sorry for the frustration this has caused.
Please be assured your messages were not intentionally ignored. Due to a recent increase in inquiries, our response time has been affected.
Based on the name or details in the review, we’re currently unable to locate the order. Please contact us at zqqcelia@gmail.com with your order number (if available), name, and the email used at checkout.
Once we receive these details, we’ll review the case and assist you as quickly as possible.
Saker Support Team
Placed order on 08/03/2026 said was…
Placed order on 08/03/2026 said was dispatched four days later with tracking info . Tracking info didn’t work raised another complaint with payment company and e mailed company replied saying due to being busy item was sent yesterday with the same tracking wait another 7-15 days . Shocking service not waiting nearly thirty days fir an order
#STOOUK-225127 Order number so let’s see there reply the best customer service will be confirming refund
March 8, 2026
Unprompted review
Reply from Sakertool
Dear Teresa,
We sincerely apologize for the poor experience and the shipping delays. Our team has reviewed your case and will be reaching out to you directly to process your refund. Our team will follow up closely and make sure you either receive the product or are properly refunded.
Thank you for your patience while we sort this out.
Saker Support Team
My parcel has been in transit for…ever
My parcel has been in transit for 25days, tracker keeps saying its gone to local courier. Have tried to contact sakertool, just get automated reply. Just hope if and when it arrives that it's better than the delivery service
March 22, 2026
Unprompted review
Reply from Sakertool
Dear Sheila,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support. Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Saker Support Team
Ordered a handheld steamer and it was…
Item was damaged and altho customer service was slow to respond they finally came thro with an apology and a full refund so all good in the end
March 12, 2026
Unprompted review
Reply from Sakertool
Dear Judy,
We’re sorry for the inconvenience you experienced with your order and the lack of timely support. Our team has reviewed your case and will be reaching out to you directly to resolve this matter as quickly as possible. Thank you for your patience.
Saker Support Team
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