Waited over 2 months for delivery with no contact unless I contacted them for an update. 4 of the boards I needed were chipped as they opened and sent me half of a pack so were loose during transporta... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We've used them since 2017, and again in 2021 & 2024 and done all the downstairs laminate with them without a hitch. Good price and packages arrive safety, and the one hitch we had was fixed super qui... See more
Great company. Called me to confirm when my flooring would be delivered. It arrived 2 days later.
Finally found someone who delivers to the highlands and island for a reasonable price! Floor came quickly and unloaded with easy access. Delivery driver was really friendly! Will be recommending to... See more
Company details
Written by the company
We are one of the largest discount flooring retailers in the UK. Laminate Flooring, Engineered Flooring, Solid Wood Flooring, Vinyl. We are also one of the UK's leading retailers in 3D wall panels.
Contact info
United Kingdom
- www.saleflooringdirect.co.uk
3.7
Average
526 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really happy with our purchase
We telephoned for advice and they were extremely helpful The order came, it was very well packaged and everything was undamaged and complete. \the order arrived very quickly. We are very happy indeed with the product. Really good quality and reasonably priced.
September 14, 2024
Reply from Sale Flooring Direct
Thank you so much for your positive review!
Amazing !!!
Ordered Sunday evening, arrived Friday.
Perfect flooring, amazing quality, value for money.
Will be ordering more for the rest of the house.
September 15, 2024
Reply from Sale Flooring Direct
Thank you so much for your positive review!
Reply from Sale Flooring Direct
Thank you so much for your positive review!
QUICK SERVICE ARRIVED SWIFTLY
QUICK SERVICE ARRIVED SWIFTLY
JUST WHAT WAS NEEDED GOOD FLOORING
GOOD CUSTOMER SERVICE
September 3, 2024
Reply from Sale Flooring Direct
Thank you so much for your positive review!
Delivered only half the goods
Delivered only half the goods, were unresponsive to contact about the rest of the flooring
August 26, 2024
Reply from Sale Flooring Direct
Thank you for your review, We had delivered the correct amount as we sell in square metres, we dispatched the packs equivalent to the m2 you had ordered, Thank you, Any queries please contact us on NEF@saleflooringdirect.co.uk
Great experience
Great experience. We ordered the wrong flooring and had to send it back . The flooring that got sent back the courier service had damaged 4 packs. So went ahead and ordered the correct flooring . They was amazing through out. Their communication was brilliant. Now the company are helping me claim my money back from the courier service that I had used. Really friendly staff they went above and beyond for me and still are. Highly recommend !
August 7, 2024
Reply from Sale Flooring Direct
Thank you so much for your positive review!
Easy to order with no complications
Easy to order with no complications. Quick delivery. Great price!
August 25, 2024
Reply from Sale Flooring Direct
Thank you so much for your positive review!
Fast delivery was exactly as described…
Fast delivery was exactly as described and I love my new floor so thankyou will definitely use you again
August 22, 2024
Reply from Sale Flooring Direct
Thank you so much for your positive review!
Delivered quickly with a few little…
Delivered quickly with a few little tiles extra much appreciated
August 21, 2024
Reply from Sale Flooring Direct
Thank you so much for your positive review!
Lovely flooring good price
Lovely flooring good price . Although it needs cleaning regularly the price you pay for a white gloss floor . But love it & arrived the next day lovely experience.
Thank you !
July 30, 2024
Reply from Sale Flooring Direct
Thank you so much for your positive review!
Order of laminate flooring.
Website was nice and easy to navigate and to work out how much flooring was needed. Delivery time was really good.
Very pleased.
August 17, 2024
Reply from Sale Flooring Direct
Thank you so much for your positive review!
Great response and delivery time
August 18, 2024
Reply from Sale Flooring Direct
Thank you so much for your positive review!
Damaged
Flooring is nice. Delivery poor - Turned up unannounced when I was at work and just left in the road. One pack completely damaged.
August 16, 2024
Reply from Sale Flooring Direct
Thank you for your review - Our standard weekday is usually between Monday to Friday & if there is a preferred date we can request this, Sincere apologies for any inconvenience caused,
Not happy
Not very helpful at all the size of the boards had recently been changed which meant what I was expecting didn’t arrive to be told I now had more boards due to the boards being made bigger but online it clearly stated 10 boards per pack I received 8boards per pack did email this over but was just brushed of to be told the board dimensions had changed so it worked out I had more than I order which is not right I spent £50 on next day delivery yes I ordered on a Saturday so even if you take Sunday out it should have arrived Monday but it arrived Tuesday be careful as next day is £50 but normal service day is £40 so your paying a lot for delivery
August 10, 2024
Reply from Sale Flooring Direct
Thank you for your review, The invoice & before purchasing the delivery date provided was Tuesday 13th, We had also been attempting to contact you & left you a voicemail as we did not want any confusion to occur, Thank you.
Very bad customers service,they ignore…
Very bad customers service,they ignore messages and not answer.
I was order sample and late made orders but the laminate flooring comes total different shades.
July 6, 2024
Reply from Sale Flooring Direct
Thank you for your review, if you could send an email with possible time stamps of you letting us know you received different shades of laminate we would love to assist, NEF@saleflooringdirect.co.uk Thank you!
Reply from Sale Flooring Direct
Thank you so much for your positive review!
Absolutely horrendous service
Absolutely horrendous service everyone I spoke to just lied .. Ordered a week ago still waiting.. Was meant to be delivered in 2 days.. And now they haven’t even got it in warehouse.. just cancelled the order.. Unbelievable
August 8, 2024
Unprompted review
Reply from Sale Flooring Direct
Thank you so much for your positive review!
First class service
First class service. Order issues Immediately resolved. perfect delivery Thank you. Mark
July 28, 2024
Reply from Sale Flooring Direct
Thank you so much for your positive review!
Goods arrived on time stated and good…
Goods arrived on time stated and good communication throughout. Product arrived well packed.
July 28, 2024
Reply from Sale Flooring Direct
Thank you so much for your positive review!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.