Sally Beauty Reviews 

Sally’s Livingston West Lothian. No refund for nail varnish, although upon checking their website, they replace or refund products, no exception mentioned. I had taken a black OPI that turned out to be just a finish with a black casing. I wanted to return it, unused. I won’t go back.

I created an account at sally beauty LLC, I added the 2 products I wanted to my shopping cart and attempted to checkout using my PayPal account. I get the notification that the Money was successfully taken out of my account for the order, however up comes this writing in red letters stating the order was not placed but they took my money! I call the toll free number and got no where, other than what I already knew. They did refund my money.This hair dye was for my daughter and for her birthday so I said I will give it 1 more try. It happened again the very same way so shame on me the second time for trusting Sally beauty after the first time!!! Never again!!

I purchased a set of Wahl Professional Hero clippers from the Yonkers, NY Sally Beauty Supply #10056 and the clippers in the box had broken accessories. When I opened the box and discovered that the accessories were broken, I packed everything up and went back to Sally Beauty to exchange the clippers or at least have the broken components replaced. I never wanted a refund. Without asking what was broken or identifying what the issue issue was I was told that all sales on clippers are final. No Refunds, No Exchange. I tried to explain and the clerk quickly told me that I would have o take it up with the manager, she was only a clerk following instructions. The Manager, Nyeisha, was not expected back to the store until the following day and I would have to return. I returned the following day, less than 24 hours from the time of purchase and once again, I was told that Sally Beauty Supply has an All Sales Are Final on clippers. Keep in mind Sally Beauty sold me a set of defective clippers, broken in the box. The store Manager Nyeisha explained that if she had some replacement components she would be glad to sell me those items, but replacing or exchanging was out of her hands because of the corporate policy. So basically I was left holding the bag or should I say, broken clippers. If you are in the market for clippers do not go to Sally Beauty Supply and do not go to the Sally Beauty Supply # 10056 located at Highridge Plaza 1763 Park Ave, Yonkers, NY 10710

I place and online order and receive an e-mail to collect. The order was not ready for 3 days after the “ready for collection” e-mail. The employee at the Wimbledon store said it’s because it was not delivered. When I finally collected the parcel, an item was missing. Apparently it got damaged during packing, but no one in the store thought to notify me before collecting so I decide if I want to return when a new delivery arrives. Or if I would like a refund. The employee didn’t have a clue how to process the refund due to it being a PayPal payment. After almost an hour of apply pressure, she rang customer care and a refund was issued. She informed me that the store does not have a manager at present so things are all over the place. She did offer to go to another store to collect the missing item and personally deliver it to my home address. But this made me uncomfortable as I do not know her (although I think her intention was genuine).

This was my first time purchasing with Sally and it will be my last. When I rang customer services to complain, the advisor was dismissing and couldn’t even explain the complaints policy. No resolution was offered and she insinuated I should be great full for getting a refund. Given that two of the items were also leaking, I definitely had nothing to be great full for.

It’s VERY ALARMING that almost 90% of their reviews are 1 star. I wish I had come on here before ordering. I will stick to Capital Beauty for my purchases. Better prices and better customer service.

I'm not one to complain or leave bad reviews but I had the worst customer service after returning my products in the sterling location. Will not return.

I attempted to place an order on Sally beauty website to have the goods shipped to my place of business. The next day my order was cancelled with no explanation. I emailed Sally and they advised my order was canceled because they do not ship to freight forwarder businesses. Fine... I initially decided to have my order shipped to my place of business due to theft of packages from my home....I have worked with many businesses and have never had someone cancel my order because of this reason. In any case I placed another order to be shipped to my home after they canceled my initial order to no avail. My order has been flagged and cannot be fulfilled because Sally beauty assumes that I am reselling their goods simply because I initially attempted to ship the product to my business instead of my home. I have an order history with Sally from placing prior orders and the products are always the same. I ordered like 12 things (because of the sale)

I am disgusted on how the are handling this. After many attempts to reach them via email and phone call, I finally got a call from a representative and they reiterated the same thing "I'm sorry we do not ship to freight forwarder" with no resolve... I had to explain to them my situation and ask them how they are going to resolve this as I am a legitimate consumer. they expected me to say ok no problem? (Umm I want my order ma'am, how can I get it?) They assume just because I wanted to ship to my place of business that I am reselling their products and don't even want to help me get my order.

If they do not resolve this I will never give them another dime again.

I will revert back with an update!.

I got a new blusher and blonder my cheeks look so good and hair is blonde so well!! Sally beauty supply store in Brampton is one of my best location. I go their every week!

Sally beauty at Fulham: worst hair extensions I’ve ever seen! & no return or refund even if the hygiene seal is fully intact. DO NOT BUY HAIR EXTENSIONS FROM HERE! They look fine in the packs but once out are thin, weak, incredibly sparse at the ends and lighter shades (from the pack I bought at least) had a high No of thick black hairs in them. Painfully overpriced. Staff couldn’t care less when i went back to point out the faults, say they are unusable & I would have to throw them away. They just robotically repeat the no refunds mantra, so basically it seems they know they’re selling bad product & trap you into buying it as they’ve stuck some signs up saying no refunds.

So, I decided I wanted extensions for my upcoming trip,bought 4 packs of 18" human hair, drive to 3 different locations to pick up totalling over $655.oo. I tried to return them to the store today as I've changed my mind (did call store last week to confirm), apparently they are final sale. The woman SWEARS her employee telling me because she was there. My husband picked them up at the other 2 locations and was never told final sale either, she blatantly LIED to my face. I have since blocked them from my emails and will NEVER buy or recommend this company to anyone going forward.

BEWARE. I bought some Keracare Essential oils. I now believe they were fake. One bottle had leaked and none of the bottles had a protective seal. I did not think at the time; when I did think about I immediately stopped using it and asked for a refund. They told me I had gone past the refund window so I could not have a refund.

THEY DID NOT ADDRESS MY BELIEF THAT THE ITEMS WERE FAKE.

Fast shipping.. Thanks

It's a hit or miss. Very woke and confused employee's with bad attitudes, not all but huge majority. Went to the store in Vancouver and they won't give good customer service to anyone who looks white. Again, WOKE! If you go woke, you go broke. I'll order elsewhere.

I made an online purchase due to in-store limited quantity for our family hair care items. My order was with free shipping. I had face makeup due to the heat everywhere arrive melted. It was sweet to retry, both times it came mushy. They gave no issues to offer a refund. I, also ordered hair care items which needed 1 replaced due to leakage. With the climate changes it is with intense pressure when items are placed in a container w/o coolants it is expected to expand with heat, etc. I received my replacement product and a small refund. I am very satisfied. Sally's is 5☆'s, a bag of chips and hot sauce! Always great customer service in-store and online! You've got a great place to shop, stick with it! Noonéname's Mama, ROMANS 10:9

SALLY BEAUTY are scammers. Two days ago, I made an online purchase to be shipped to me in 2 hours and after calling customer service to find out what time my order would get here, I was told that they were having system issues and couldn't ship my order and never called to say anything. So, after I requested a cancellation and checked my bank account I noticed that they only refunded me for the items and not the shipping fee, which was a total of $3.20. So, I had to call back and tell them to get it right. Such thieves. This was my first and last time buying from this company. #NOFRAUDS

Firstly, I've been a loyal shopper at Sally Warrington for over 32 years. That means nothing these days. Bought a pair of Jaguar scissors last August. I didn't really need them at the time. I was coerced into buying them from the assistant as there was a deal on them if I bought other products. I didn't even need the other products. I knew I'd use the scissors eventually. That day was yesterday. I tried them for the first time, brand new. They're blunt. Nearly £100 for a pair of scissors, same as I usually buy and they're not fit for purpose. Faulty. Phoned the store, they're not remotely interested. Phoned head office, and they've just contacted me. They're not interested. It's up to me when I buy them to prove they're faulty they said. So, I have to cut someone's hair instore to prove they're blunt? Ridiculous. This company do not care about the Sale of goods act. Selling faulty products instore, taking your hard earned money and giving no back up whatsoever. Now, I have to pay more money out to get them fixed. I'll shop at Alan Howard's from now on, they've lost me a customer. Not that people care about that anymore. They're a joke. It's shame I can't leave zero stars for this firm. I begrudge leaving any stars, but if someone reads this review and learns from it then I'll have to happy with that

Sally's employee's not familiar with their products have a Wahl clipper wanted to buy clipper guides which selection in store not good all they had was Andis brand asked employee if it was compatible with Wahl she said YES didn't fit spent $20 plus tax and policies not returnable product wasn't told until i tried to return employee said look back of receipt should told me at purchase time

I applied on Indeed, and the salary posted $12.61 full-time, was hired and NO ONE TOLD ME IT WAS A PART-TIME POSITION, PAID $10.00 AN HR, AND THAT YOU WOULD HAVE TO DO KEY HOLDER DUTIES, I refused and I was let go because I told them I was hired full time, not as a Key- Holder. When you advertise one thing, that should be it, don't change the rules once you have someone in there. If you work as a Key Holder, you should get paid for it. And if you're hired as Full-time, you shouldn't be working 25 hours or less...

The cashier was very polite, attentive, and professional. She greeted me quickly and she even walked to the section to help me find what I was looking for. I cut my hair last year and was looking to start my waves journey. She made everything so easy and fantastic. Happy Holidays and I will return to Sallys because of her. The receipt doesn't have the employees name, she was White or Spanish descent, 5'10 or shorter, and joyful.

i don’t live close to a sally beauty that i can get to on public transit, but close enough for 2-hour delivery. i made a mistake with an order that i instantly tried to solve only to realize that you can’t edit or cancel ANY order pre shipment (delivery or pickup) and support got an attitude with me when i explained my problem. i got the (wrong) item anyway, and sally never explained that delivery was through DOORDASH, so i almost turned them away because i hadn’t ordered any food. im still waiting on a refund but i would never order from sally ever again, their policies are inconsiderate considering their lack of availability in certain areas and the fact that we’re still in a pandemic and not everyone can leave the house.